Trevelyan Restaurant at The Welcombe Hotel

Review summary

1. N

   Nicky

   Worcestershire

   1 review

   1.0

   1 review

   Dined on December 7, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Extremely poor customer service and unhappy, inattentive staff. Waited for over an hour for the bread and then main course arrived after another 40mins before we had eaten the starters. Ordered desert, but it never came although we were billed. The wine was warm and when asked staff for a cold glass was then sarcastically asked three times if the wine was cold enough - very rude. Quality of food was shocking for the price. One member of staff apologised profusely for the poor service and food and said this was often a recurring problem when one particular chef was working. Many guests unhappy 🙁
   

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2. K

   Klementina

   Gloucestershire

   1 review

   1.0

   1 review

   Dined on November 16, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We were put in a hallway where people kept bumping into us as they were going past between parts of the hotel. There was also a large area for people to relax so children were playing games/adults celebrating a birthday. It was a very cold area as the two big doors on each end were open. It was absolutely dreadful. Never have I felt so badly treated in a restaurant. A high street fast food restaurant would have been better. The soup took 40 min to arrive and the main another 30. The chips were reheated and dreadful. The vegan burger was cremated. The manager agreed that she would not have eaten it. The place is dirty. I would not recommend it to anyone. We booked in advanced, confirmed immediately when requested. Never again. Staff were wearing normal clothes, no protective clothing, running around shouting table numbers as they could not locate them.
   

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3. K

   Keith

   London

   1 review

   5.0

   1 review

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great venue, great food, attentive service. Lovely to have an afternoon tea then a walk round the grounds.
   

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4. G

   Geoff

   London

   1 review

   5.0

   1 review

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful stay with a delicious meal on both Saturday and Friday night. I would definitely recommend. Staff were amazing, service was attentive, but left us to enjoy our meal. Thank you x
   

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5. J

   James

   Warwickshire

   1 review

   2.0

   1 review

   Dined on November 6, 2024

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 1

   We booked via OpenTable for the lounge overlooking the garden, but we got sat in the spa instead. The insane amounts of chlorine did not make a good ambiance for a date over afternoon tea. Not too happy.
   

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6. OT

   OpenTable Diner

   Warwickshire

   1 review

   2.0

   1 review

   Dined on November 2, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   The service was very slow and the food was very underwhelming. We and other tables waited a long time for our deserts.
   

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7. K

   Karen

   Leicestershire

   1 review

   3.0

   1 review

   Dined on November 1, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Fabulous grand setting, a little tired in menu and décor.
   

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8. b

   barbara

   London

   1 review

   3.0

   1 review

   Dined on October 31, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   The menu was restricting. We visited late October and the a la Carte menu was still offering summer salads. It was not the sort of menu we were expecting for an a la carte. There were no steaks or any cheese and biscuits. The set menu rotated between pork belly and chicken on alternate days. There were pizza and curry choices and chicken with noodles. The food we chose was very nice but not what we would expect for a hotel if this calibre.
   

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9. R

   Rachel

   Oxford

   1 review

   2.0

   1 review

   Dined on October 28, 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   Afternoon tea was poor value. Cakes out of packets and sandwiches included one made with crust end of the loaf. Service was good. Overall place is tired and needs some updating.
   

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10. J

    Jill

    Yorkshire

    1 review

    1.0

    1 review

    Dined on October 25, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Dreadful! Table was booked for 8pm for our anniversary dinner. Stood waiting to be shown to table for 10minutes then had to chase for someone to take order and finally got some food at 9.20pm. Nobody in the restaurant had any food and only think we got ours because we complained. Not enough chefs, poor waiters were left to field complaints from numerous tables. Whole hotel needs new management. Don’t bother!
    

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