True Food Kitchen - Garden City - Roosevelt Field

Review summary

1. D

   Dawn

   New York City

   27 reviews

   vip
   3.0

   27 reviews

   Dined on November 24, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   I love True Food Kitchen but this experience was awful on so many levels. This is my second time here this month, having two extremely different experiences. I ordered the same exact meal both times as I often do and it was just awful. I love this place so much that I brought my friend and his wife. He had been there once before she had not. Akk 3 of us have a list of allergies but nothing you haven't handled in the past. For me, I ordered the bison GF pizza, no onions or shallots, DF riccotta cheese, and an extra egg with a side of the airfried chicken tenders. The pizza was cold, it had a weird sauce on it, there was about a tablespoon of Bison sausage on it, and they also threw on some other dairy-free cheese that made no sense., like a cheddar. It tasted NOTHING like the one I had 2 weeks prior. Same with my chicken tenders, they tasted like they came out of a frozen bag. Overbreaded and hard as a rock. My friend's chicken salad was very unexciting and bland, and her husband expressed his allergies which is mainly an allergy to nuts and he took a bite of his sweet potato hash and he had an immediate reaction. On top of all of this our server was just off, not super attentive, and gave us our check when we did not ask for it before we were done eating. My friends were so turned off they will never go back.
   

   True Food Kitchen - Garden City - Roosevelt FieldResponded on November 27, 2024

   We apologize for the disappointing experience you and your friends had during your recent visit. Thank you for bringing these issues to our attention; we will address the food quality and service concerns to ensure a better experience in the future.
   

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2. P

   Paula

   New York City

   76 reviews

   vip
   5.0

   76 reviews

   Dined on November 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our first time at this restaurant and we really liked it. Great healthy menu with vegetarian and vegan options as well as healthy meat and chicken dishes. Great happy hour menu too. We will definitely be back!
   

   True Food Kitchen - Garden City - Roosevelt FieldResponded on November 21, 2024

   Thank you for your wonderful review, Paula! We're thrilled to hear you enjoyed our healthy menu options and happy hour, and we look forward to welcoming you back!
   

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3. C

   Corinne

   San Diego

   7 reviews

   5.0

   7 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   I wish the True Foods here had real wood floors, like they do at so many other True Foods I have been to in California. The tile makes the place seem so cold, and is definitely not the True Foods Kitchen aesthetic that I’m used to at all. The server was friendly, but the service was a bit slow. Other than that, all was fine, and we will be back. 
   

   True Food Kitchen - Garden City - Roosevelt FieldResponded on November 19, 2024

   Thank you for your feedback, Corinne! We're glad to hear you found the server friendly and appreciate your input on the decor; we look forward to welcoming you back.
   

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4. B

   Bob

   New York City

   33 reviews

   vip
   5.0

   33 reviews

   Dined on November 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ease of reservation. Wonderful greetings upon arrival. Seating as requested. Diverse , healthy menu. Prompt attention from very cordial staff member relative to menu selections. Beverage orders delivered promptly followed by food selections. Nice sizes. Tasty. Enjoyed as usual,
   

   True Food Kitchen - Garden City - Roosevelt FieldResponded on November 8, 2024

   Thank you for your wonderful review, Bob! We're thrilled to hear you enjoyed the ease of reservation, cordial service, and diverse, healthy menu.
   

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5. P

   Pauline

   New York City

   4 reviews

   2.0

   4 reviews

   Dined on November 3, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Food was lukewarm and my noodle bowl was too saucy. The only item that was good was the guacamole which required no cooking.
   

   True Food Kitchen - Garden City - Roosevelt FieldResponded on November 4, 2024

   We're sorry to hear about your experience with the lukewarm food and saucy noodle bowl, Pauline. Thank you for your feedback, and we'll work on improving our dishes.
   

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6. E

   Edna

   New York City

   5 reviews

   5.0

   5 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went with my family of 7 and we had a great experience. The waitress was super nice, helpful and accommodating. We didn’t have to wait long with anything we ordered. I would definitely recommend!
   

   True Food Kitchen - Garden City - Roosevelt FieldResponded on November 7, 2024

   Thank you for your wonderful review, Edna! We're thrilled to hear that your family had a great experience and that our waitress provided helpful and accommodating service.
   

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7. A

   Angela

   Washington DC

   29 reviews

   vip
   5.0

   29 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food at TFK is always fresh, nutritious and delicious. I had the Ancient Grains Bowl with grilled Tofu. It was a lot of food, so I had leftovers for dinner. My mom had the Braised Pot Roast with the dipping sauce. She loved it; the beef was super tender and the dipping sauce was just perfect. I highly recommend the Cauliflower as an appetizer. We also had the Butternut Squash soup, which was good as well. The server was also very nice and accommodating.
   

   True Food Kitchen - Garden City - Roosevelt FieldResponded on November 4, 2024

   Thank you for your detailed review, Angela! We're delighted to hear you and your mom enjoyed our fresh and nutritious dishes, and that our server provided a nice and accommodating experience. We look forward to serving you again soon!
   

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8. D

   Dawn

   Charleston

   2 reviews

   4.0

   2 reviews

   Dined on October 30, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food is reliably delicious, clean & light tasting! Love the flexibility they have with special requests, too. Things like no SOS (salt, oil, sugar). No problem! Very accommodating!
   

   True Food Kitchen - Garden City - Roosevelt FieldResponded on November 1, 2024

   Thank you for your review, Dawn! We're happy to hear you enjoy our delicious and light food, and appreciate our flexibility with special requests. We look forward to serving you again soon!
   

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9. M

   Mary Ann

   New York City

   27 reviews

   3.0

   27 reviews

   Dined on October 27, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Service was very good but the food was very disappointing. We called to ask about corkage fees and we were told there was none. When we presented our bottle we were then told there was $15 fee. The staff stated it was a “training issue”.
   

   True Food Kitchen - Garden City - Roosevelt FieldResponded on October 29, 2024

   Thank you for your feedback, Mary Ann. We apologize for the miscommunication regarding the corkage fee and the disappointment with your meal. We'll address this training issue to prevent future misunderstandings. We would appreciate if you reach out to a manager at 516-559-4728 to discuss the disappointment with your food.
   

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10. B

    Bob

    New York City

    33 reviews

    vip
    5.0

    33 reviews

    Dined on October 6, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Wonderful. Excellent attention. Prompt service. Diverse menu. High taste healthy foods. Sincerely enjoy.
    

    True Food Kitchen - Garden City - Roosevelt FieldResponded on October 8, 2024

    Thank you for your wonderful review, Bob! We're thrilled to hear you enjoyed our diverse menu, prompt service, and high-taste healthy foods.
    

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