True Food Kitchen - Jacksonville

Review summary

1. J

   John

   VIP

   Raleigh

   70 reviews

   4.0

   70 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Meal was good. My only complaint is they don’t filter their water, so it didn’t taste very good.
   

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2. J

   Jane

   VIP

   Jacksonville

   30 reviews

   5.0

   30 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Dimitri is an excellent server. Always takes great care of us.
   

   True Food Kitchen - JacksonvilleResponded 2 days ago

   Thank you for your wonderful review, Jane! We're delighted to hear that Dimitri always takes great care of you. We look forward to your next visit!
   

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3. K

   Kent

   Jacksonville

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everyone enjoyed their meals! Great service and an excellent evening with friends.
   

   True Food Kitchen - JacksonvilleResponded 2 days ago

   Thank you for your wonderful review, Kent! We're delighted to hear you and your friends enjoyed your meals and had a great evening with us. We look forward to your next visit!
   

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4. M

   Meredith

   VIP

   Jacksonville

   21 reviews

   4.0

   21 reviews

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Servers were slow and took them 20 minutes to notice no silverware and server was good to refuel our drinks without asking. The food took a long time to we dined for over 3.5 hours
   

   True Food Kitchen - JacksonvilleResponded on February 17, 2025

   We apologize for the delay in service and appreciate your patience, Meredith. Thank you for your feedback, and we're glad to hear your server was attentive with refilling drinks.
   

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5. C

   Corey

   Jacksonville

   2 reviews

   3.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We originally tried this place a year ago and had an amazing experience. Everything was perfect - the food, the service, the ambiance. Unfortunately, our second visit was less amazing. We came back for our Valentine's Day dinner and booked a late reservation to avoid the crowds. By the time we were seated, most of the restaurant had cleared out or was in the process of clearing out, so it really wasn't busy. Nonetheless, our server failed to bring out our appetizer early so we had to eat it with our meal, causing our meal to cool down. We also asked for hot sauce, which never came, so 15 minutes later we reminded our server. It was another 10 minutes before he finally brought it out. By then our food was not warm at all. We didn't say anything because the server was nice and the restaurant was closing soon so we decided to just eat it as is. We were less than impressed with the taste of our food this time as well. Lacked flavor (hence the need for hot sauce). We were a little shocked to get the bill and see they charged us for the hot sauce. I can't believe a restaurant is seriously going to charge for a condiment. It was only a dollar but that means it probably cost them less than $.50 to make, which means they are REALLY cheap if they feel the $20+ plates isn't enough to cover the cost of a $.50 condiment. More than anything, we didn't appreciate not being told when we ordered as these things are assumed to be free. Good customer service would be advising the customer that there is an additional charge for something before ordering it. It was the lack of this courtesy that offended us. On top of that, our server didn't bother to box our leftovers for us but then did for the table next to us (they did the first time we visited a year ago too), which kind of added to the feeling that our table was somehow less valued than the others in the restaurant. My wife used to send everyone here but she left Friday saying she is going to look for a new favorite restaurant.
   

   True Food Kitchen - JacksonvilleResponded on February 17, 2025

   We apologize for the disappointing experience during your Valentine's Day visit, Corey. Thank you for your detailed feedback; we will address these issues with our team to ensure better service and communication in the future. However, please reach out to me (Will Duquette) at 904-996-7333 so I can remedy this experience for you and show the hospitality we've become known for.
   

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6. G

   Gianni

   VIP

   Jacksonville

   80 reviews

   5.0

   80 reviews

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great choice for Valentine. Not a fancy, overpriced dinner, but a healthy and delicious meal. Kacey, our server, was pleasant, efficient, and knowledgeable. The butternut squash, the market salad and the dumplings were exceptional. Finally, the flourless chocolate a memorable finish.
   

   True Food Kitchen - JacksonvilleResponded on February 16, 2025

   Thank you for your wonderful review, Gianni! We're delighted to hear you enjoyed your Valentine's meal and that Kacey provided pleasant and efficient service. We look forward to your next visit!
   

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7. S

   Sara

   Jacksonville

   1 review

   5.0

   1 review

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Valentine's Day experience. The reservation was easy to make online and a staff member called the morning of to confirm that the reservation was still needed. We arrived, valet parked, walked right in, and were seated immediately. The waitress was friendly and informative. The menu had great options and the items we chose did not disappoint. The prices on the food were very reasonable, but a small glass of Riesling wine did cost $17, which is a bit high. Overall, a great experience and I would definitely go back.
   

   True Food Kitchen - JacksonvilleResponded on February 16, 2025

   Thank you for your wonderful review, Sara! We're delighted to hear you had a great Valentine's Day experience and appreciated our menu and service. We look forward to welcoming you back soon!
   

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8. D

   David

   Jacksonville

   1 review

   5.0

   1 review

   Dined on February 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was some of the best restaurant food I have ever had. Our waiter I believe his name was Hunter was very helpful. I think my wife and I have a new favorite restaurant. It’s about time somebody provides food that’s not full of chemicals and cheap garbage!
   

   True Food Kitchen - JacksonvilleResponded on February 16, 2025

   Thank you for your wonderful review, David! We're delighted to hear you and your wife enjoyed the food and found Hunter helpful. We look forward to being your new favorite restaurant!
   

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9. S

   Shannon

   VIP

   Jacksonville

   16 reviews

   5.0

   16 reviews

   Dined on February 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always, the service was great. The hostess was ready for us, and our server appeared within minutes. Her recommendations were on point, and she ensured everything was as expected. She even made fresh coffee for me. The food was better than expected (I had the lasagna, my friend had the meatloaf, and we both cleaned our plates)! True Food is one of the best dining experiences in Jax: clean, bright, beautiful space; clean, delicious, affordable food; friendly and knowledgeable staff. Keep it up!
   

   True Food Kitchen - JacksonvilleResponded on February 13, 2025

   Thank you for your wonderful review, Shannon! We're delighted to hear you enjoyed the lasagna, meatloaf, and our attentive service in our clean and beautiful space. We look forward to your next visit!
   

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10. A

    Amber

    Orange County

    1 review

    3.0

    1 review

    Dined on February 9, 2025

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 5

    I enjoy the healthy options and this restaurant is seed oil free! This was my second time to this location, in St Johns Town Square, Jacksonville FL... I have to say my experience today was not great. Our server proceeded to tell me that the childrens menu is for ages 10 and under only and kept saying it as we had 5 children with us, Four adults ordering from an adult menu. Some under the age 10 and some not. I have never had this issue in the past, and it is NOT listed anywhere on the adult menu or the kids menu as to an age restriction. On top of our server pestering us as to an age restriction... our food took over 50 minutes to arrive and we noticed not one table around us had their food either. Most were seated after us. Our drinks were not refilled and my husband had to ask him after we watched our waiter refill the table next to us with iced tea and didn't even check on us. Maybe he was busy... but the overall experience has made my husband not want to go back. Honestly my biggest complaint was the intense and unnecessary restriction put on the youth not ordering from the kids menu. If you want our business then either list the age restriction or who cares if my 3 daughters order from the kids menu or not. They are children who are under 16 and might only eat the amount of a child. You will loose the business of a family of 5 simply over being rude when it isn't even listed.... not necessary.
    

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