True Food Kitchen - Palo Alto

Review summary

1. S

   Singari VIP

   San Francisco8 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   good food and good selection. service is inconsistent. reserve in advance!
   

   True Food Kitchen - Palo AltoResponded 1 day ago

   I apologize for the inconsistent service you experienced, Singari. Thank you for your feedback, and we will work on improving our service to enhance your experience.
   

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2. D

   David VIP

   San Francisco53 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came early for brunch and restaurant was not busy yet. Everything went well and we all enjoyed our food.
   

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   True Food Kitchen - Palo AltoResponded 1 day ago

   Thank you for your review, David! We're glad to hear you enjoyed your brunch with us and look forward to welcoming you back soon!
   

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3. J

   Jennifer VIP

   New York City4 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   We had two allergies in our group and confirmed that with the waitress. Somehow we received food with nuts. This caused an anaphylactic reaction. Very disappointed
   

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4. D

   David VIP

   San Francisco53 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Restaurant was packed and there were lots of people being processed by the hostesses which made them a bit agitated with us showing up a bit early. So she told us to leave and come back in 15 minutes and specifically told us not to linger inside due to the lack of space. It was feeling like 40s and windy outside! Then a different girl checked us in when it was time and scrolled her iPad way down as I spotted my name disappear, I reached to the iPad to show her my name and she snapped at me, telling me not to touch her device, though not raising her voice or glared at me, it’s not pleasant. She only had one small table for us. Waiter took a while to serve us but everything was fine after him showing up. The reception incident is a recurring issue except this time they were very busy.
   

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   True Food Kitchen - Palo AltoResponded 2 days ago

   Thank you for your feedback, David. We're sorry to hear about the issues with the reception and will address this with our team to improve the experience. We're glad everything went well once your waiter arrived.
   

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5. c

   cindy VIP

   Tahoe23 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 5

   Love the energy and great menu choices. Wine choices are pretty limited, with the wine being just passable. Food was good, the burgers fine even with gluten free buns! Cauliflower was insane. Server would not make eye contact with us, super disconnected. Would go again.
   

   True Food Kitchen - Palo AltoResponded 2 days ago

   Thank you for your feedback, Cindy. We're glad you enjoyed the energy, menu choices, and cauliflower, and we'll work on improving our wine selection and service.
   

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6. OT

   OpenTable Diner

   San Francisco1 review

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food and fun atmosphere! We loved the turkey burger, chicken parmesan, and chocolate chip cookie a la mode!
   

   True Food Kitchen - Palo AltoResponded on March 10, 2025

   Thank you for your wonderful review! We're delighted to hear you enjoyed the delicious food and fun atmosphere, especially the turkey burger, chicken parmesan, and chocolate chip cookie a la mode.
   

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7. L

   Leslie VIP

   San Francisco1 review

   2.0

   Dined on March 9, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   This was a huge disappointment. We had a 645 reservation and were seated right away. Our server greeted us in a timely fashion and then took our drink orders. And then the waiting began…..it took him a while to come back to get our dinner orders but we figured he was giving us time which we appreciated. However, after our order was placed, we waited about 50 minutes for our food to come out. It was an hour and 15 minutes from the time we were seated for our food to arrive. Not once did our server come by and ask if we needed anything like another drink or apologize for the wait. We were just sitting….and waiting…… when the food finally arrived my chicken Parmesan was like warm and the cheese had started to get cold. My husband’s food was hot but clearly the kitchen did not coordinate the items. I then had to wait for a hot dish. The food was not good. My husband thought the burger was one of the worst he has had. I did like the cauliflower and he liked the mashed potatoes but I make better chicken parm at home. The only reason I give this rating two stars instead of one was because the assistant manager did reach out immediately once the food was sent back cold. He was gracious and apologized and then came back to check on us again after the hot food came out. Unlike our waiter for the night. I would not recommend this place. Clearly understaffed both in the kitchen and the wait staff. They need to seat less tables so people have a good experience. But for me the food was hot good enough to even give it a second chance.
   

   True Food Kitchen - Palo AltoResponded on March 11, 2025

   I apologize for the long wait and the issues with your meal, Leslie. We appreciate your feedback and will address these concerns to improve our service and food quality.
   

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8. B

   Barbara

   San Francisco93 reviews

   4.0

   Dined on March 8, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   I like that all of the items on the menu are inspired by what's in season and fresh. Everything that I have tried has tasted amazing. I will definitely be coming back.
   

   True Food Kitchen - Palo AltoResponded on March 10, 2025

   Thank you for your review, Barbara. We're happy to hear you enjoyed our seasonal menu and look forward to welcoming you back!
   

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9. OT

   OpenTable Diner

   San Francisco2 reviews

   4.0

   Dined on March 7, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Ordered 3 of the salmon entrees, portions were small for price point and all three were dry and overcooked. Server Han was amazing and all other entrees were tasty. They just overcooked the fish this time
   

   True Food Kitchen - Palo AltoResponded on March 10, 2025

   Thank you for your feedback. We're sorry to hear about the overcooked salmon and will address this with our kitchen team. We're glad you enjoyed the other entrees and appreciated Han's service.
   

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10. H

    Hillary VIP

    San Francisco19 reviews

    2.0

    Dined on March 2, 2025

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 4

    This restaurant is not as good as it once was. We visited for brunch. One of us ordered the breakfast tacos, which featured overcooked steak and were just ok. The tofu bowl was better and was a good portion size. Overall, the food quality is uneven and there are better options in the area for this price point.
    

    True Food Kitchen - Palo AltoResponded on March 4, 2025

    I apologize for the uneven food quality during your brunch visit, Hillary. We appreciate your feedback and will work on improving our dishes to provide a better dining experience.
    

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