True Food Kitchen - Palo Alto

Review summary

1. c

   catherine

   London

   22 reviews

   vip
   1.0

   22 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible …this restaurant eliminated the cook to order steak, croutons for salad , waitress said side veggies steamed they weren’t , grilled chicken rubbery and then she never brought my glass of wine..
   

   True Food Kitchen - Palo AltoResponded 2 days ago

   I apologize for the disappointing experience with your meal and service. We appreciate your feedback and will address these issues to improve our offerings and service.
   

   Is this helpful?

   Report
2. S

   Sara

   San Francisco

   16 reviews

   vip
   3.0

   16 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   I had the same dish I have had many times. Broccoli was undercooked. Portion was smaller. We had to ask several times for sauces.
   

   True Food Kitchen - Palo AltoResponded 2 days ago

   I'm sorry to hear about the issues with your dish and the service, Sara. Thank you for your feedback; we'll work on improving these aspects for a better experience next time.
   

   Is this helpful?

   Report
3. L

   Ling

   San Francisco

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was awesome. We were there for 3 hours and were not harassed by the server. He was attentive but not in your face - which we appreciated. Food was fresh and tasty. Overall great experience.
   

   True Food Kitchen - Palo AltoResponded 4 days ago

   Thank you for your review, Ling! We're glad to hear you enjoyed the attentive service and fresh, tasty food. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
4. K

   Kathy

   San Francisco

   16 reviews

   vip
   4.0

   16 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   It felt good putting healthy food into our body. It could have been seasoned a bit more for my liking.
   

   True Food Kitchen - Palo AltoResponded 6 days ago

   Thank you for your review, Kathy! We're happy to hear you enjoyed the healthy food and appreciate your feedback on the seasoning.
   

   Is this helpful?

   Report
5. M

   Mary

   San Francisco

   6 reviews

   5.0

   6 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Got it! Here’s the revised review: True Food Kitchen - Palo Alto ⭐⭐⭐⭐⭐ An absolute must if you’re in Palo Alto! Everything about this dining experience was exceptional. The quality of the food is unmatched, with flavors so fresh and vibrant that each bite feels like a culinary masterpiece. Chef MJ truly outdoes herself, delivering dishes that never disappoint. The service was equally impressive. Our waitress, Fatima, was attentive, friendly, and made us feel right at home. Manager Dillion went above and beyond to ensure our meal was perfect, adding a personal touch that made our evening unforgettable. True Food Kitchen has set a new standard for excellence. Highly recommend!
   

   True Food Kitchen - Palo AltoResponded 6 days ago

   Thank you for your wonderful review, Mary! We're thrilled to hear you had an exceptional dining experience and appreciated the efforts of Chef MJ, Fatima, and Manager Dillion. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
6. L

   Linda

   San Francisco

   2 reviews

   vip
   5.0

   2 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 2

   Excellent food and service! Wish the seating was more comfortable
   

   True Food Kitchen - Palo AltoResponded 6 days ago

   Thank you for your feedback, Linda! We're glad you enjoyed the food and service, and we appreciate your suggestion about the seating.
   

   Is this helpful?

   Report
7. J

   Josephine

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time as always. The food were delicious, clean and flavorful! Our server, Fatima was very gracious and helpful. I had the seasonal special, Chicken Parmesan- the chicken was perfectly cooked and the spaghetti squash was tasty. My sister had one of our regular favorites, the Meatloaf which was always tender and full of flavor. We also each had the roasted butternut squash soup which always reminds me that the holidays are just around the corner.
   

   True Food Kitchen - Palo AltoResponded on November 16, 2024

   Thank you for your wonderful review, Josephine! We're delighted to hear you enjoyed the Chicken Parmesan and Meatloaf, and that Fatima provided gracious service. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
8. E

   Ellen

   San Francisco

   17 reviews

   vip
   2.0

   17 reviews

   Dined on November 11, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   The kitchen staff was using a blender or very loud kitchen gadget to grind up some food during our lunch. And the restaurants acoustics are poor making it very difficult to talk & enjoy the experience since this restaurant attracts families with small children. Service was slow.
   

   True Food Kitchen - Palo AltoResponded on November 13, 2024

   Thank you for your feedback, and I'm sorry to hear that your dining experience was disrupted by the noise and slow service. We're always working to create a comfortable atmosphere for our guests, and we'll definitely look into how we can improve the acoustics and manage kitchen noise during peak hours. We also appreciate your patience with the service, and we'll work on improving efficiency. Thanks again for sharing your thoughts.
   

   Is this helpful?

   Report
9. J

   Jill

   San Francisco

   38 reviews

   vip
   5.0

   38 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We always enjoy True Foods. Wide variety of menu options and we loved the Fall menu including butternut squash pizza and chicken parm with spaghetti squash. It's a great option in the area!
   

   True Food Kitchen - Palo AltoResponded on November 11, 2024

   Thank you for your wonderful review, Jill! We're thrilled to hear you enjoyed the Fall menu and appreciate your kind words about our menu variety.
   

   Is this helpful?

   Report
10. C

    Chad

    Austin

    1 review

    1.0

    1 review

    Dined on November 9, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 4

    This location does not live up to the standard of other True Food locations. Terrible service. Food came out like it had been sitting for a while.
    

    True Food Kitchen - Palo AltoResponded on November 10, 2024

    I apologize for the disappointing experience with the service and food quality. We appreciate your feedback and will work on addressing these issues to improve our standards.
    

    Is this helpful?

    Report