True Food Kitchen - Rio Lakefront

Review summary

1. J

   Jayanti

   Washington DC

   1 review

   1.0

   1 review

   Dined on November 10, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Our food took forever to arrive and it was only after we inquired with two different servers that our server showed up. When the food finally arrived, the server apologized and said their kitchen was busy but the food we got was cold. So looks like the food was ready and waiting for a while before it was served. The food was bland, I asked for an ingredient to be taken off my dish and the server asked me if I wanted to substitute it with tofu, since it was a substitution I said ok, but when I got the check I was charged for the tofu as an add on. Had I known I wouldn’t have agreed to the substitution. Overall the food was severely Underwhelming, service was extremely poor and I didn’t enjoy my time. I won’t be going back.
   

   True Food Kitchen - Rio LakefrontResponded on November 11, 2024

   We're sorry to hear about your disappointing experience, Jayanti. Thank you for bringing these issues to our attention, and we'll work on improving our service and communication. I would like to have a conversation about how we can improve and possibly have you come back to give you an authentic True Food experience. You could reach out to me at 240-821-6660, my name is Aaron, I am the Executive Chef. We once again apologize for missing the mark with you. We thank you for your patronage and hope to welcome you back soon.
   

   Is this helpful?

   Report
2. A

   Alan

   Washington DC

   111 reviews

   vip
   5.0

   111 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   True Food has unique and delicious entrees. I enjoy trying to decide what to order.
   

   True Food Kitchen - Rio LakefrontResponded on November 12, 2024

   Thank you, Alan, for your review! We're happy to hear you enjoyed our entree selections. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
3. J

   Joyce

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was excellent, creative and healthful. The server was knowledgeable and solicitous of our needs. The environment was casual which is likely intended, however acoustically the space is noisy making conversation a bit challenging. I will definitely come back and will highly recommend. I might chose seating a bit more carefully to minimize ambient sound if possible or select a less busy time. A really interesting and creative dining experience that feels good for body and soul.
   

   True Food Kitchen - Rio LakefrontResponded on November 5, 2024

   Thank you, Joyce, for your thoughtful review! We're delighted you enjoyed the food and service, and we appreciate your feedback on the acoustics. We are aware of this inconvenience and are looking for ways to soften the atmosphere in terms of noise. We appreciate your kind words and patronage! We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
4. K

   Kinosha

   Washington DC

   3 reviews

   5.0

   3 reviews

   Dined on November 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a pleasure and a great dining experience. Great food that’s also good for you.
   

   True Food Kitchen - Rio LakefrontResponded on November 3, 2024

   Thank you, Kinosha, for your kind words! We're delighted to hear you consistently enjoy our dining experience and healthy food options.
   

   Is this helpful?

   Report
5. G

   George

   Washington DC

   4 reviews

   vip
   5.0

   4 reviews

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Always a great selection of flavorful, nutritious options. A bit pricey but seems to be worth it.
   

   True Food Kitchen - Rio LakefrontResponded on October 28, 2024

   Thank you for your wonderful review, George! We're thrilled to hear you enjoy our flavorful and nutritious options and find them worth the price. We look forward to serving you again soon!
   

   Is this helpful?

   Report
6. D

   David

   Washington DC

   76 reviews

   vip
   5.0

   76 reviews

   Dined on October 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food is tasty and well prepared. The combination of ingredients made for a good experience.
   

   True Food Kitchen - Rio LakefrontResponded on October 15, 2024

   Thank you for your wonderful review! We're thrilled to hear you enjoyed the tasty and well-prepared food with its delightful combination of ingredients. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
7. B

   Beth

   Washington DC

   50 reviews

   vip
   5.0

   50 reviews

   Dined on October 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Overall, delicious meal and wine too! Keethri was a terrific server! The location is a little loud otherwise 5 stars all the way!
   

   True Food Kitchen - Rio LakefrontResponded on October 7, 2024

   Thank you for your review, Beth! We're delighted to hear you enjoyed your meal and that Keethri provided terrific service. We appreciate your feedback and hope to see you again soon!
   

   Is this helpful?

   Report
8. G

   George

   Washington DC

   4 reviews

   vip
   4.0

   4 reviews

   Dined on October 5, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good selection of vegan and vegetarian options. Pleasant service
   

   True Food Kitchen - Rio LakefrontResponded on October 7, 2024

   Thank you for your review, George! We're glad you enjoyed our vegan and vegetarian options and found the service pleasant.
   

   Is this helpful?

   Report
9. B

   Brian

   Washington DC

   2 reviews

   3.0

   2 reviews

   Dined on October 5, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Atmosphere and service are excellent. Food was hit or miss, kids meals were expensive for what you get.
   

   True Food Kitchen - Rio LakefrontResponded on October 7, 2024

   Brian, thank you for providing us with your invaluable feedback. We are happy you enjoyed the ambience but are rather saddened you could not find the same satisfaction in your cuisine. Here at True Food, we strive to provide each individual that walks through our doors with a dining experience that makes them feel welcome and wanting more. It is evident we missed a few marks with you. If you find the time, we would love nothing more than a second chance to make this right by you. At your discretion, you can call (240) 277-3324 anytime. This is my personal cell phone number. My name is Ethan. I am the general manager here at True Food, Gaithersburg. It would be an honor to have the chance to speak with you personally, so I may meet one of our valued guests and discuss an avenue where we can welcome you back through our doors!
   

   Is this helpful?

   Report
10. R

    Russell

    Washington DC

    1 review

    5.0

    1 review

    Dined on October 5, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a marvelous dinner at the Rio location. Staff was attentive, food was excellent and the ambiance was conducive to table talk and the cocktails were impressive and unique.
    

    True Food Kitchen - Rio LakefrontResponded on October 8, 2024

    Thank you for your review, Russell! We're thrilled to hear you had a marvelous dinner and enjoyed the attentive staff, excellent food, and unique cocktails.
    

    Is this helpful?

    Report