TURN Bar + Kitchen at The Ritz-Carlton Cleveland

Review summary

1. W

   Wade

   VIP

   Cleveland

   14 reviews

   5.0

   14 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   great service as always before a cavs game good was excellent
   

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2. D

   Dave

   Hawaii

   10 reviews

   4.0

   10 reviews

   Dined on February 12, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Mary was amazing. Soup was fantastic. Very cozy. Bar noise got a bit extreme
   

   TURN Bar + Kitchen at The Ritz-Carlton ClevelandResponded on February 15, 2025

   Dear Dave, Thank you so much for your kind words! We are thrilled to hear that you enjoyed the soup and found the atmosphere cozy. We are grateful for your recognition of Mary’s service and attention she truly is amazing. We appreciate your feedback about the bar noise and will definitely work on improving that aspect. We hope to welcome you back soon! Warm Regards,
   

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3. K

   Kim

   Cleveland

   66 reviews

   5.0

   66 reviews

   Dined on February 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We dine here often for lunch but have never had breakfast and it was delicious! Great variety and very nice servers.
   

   TURN Bar + Kitchen at The Ritz-Carlton ClevelandResponded on February 12, 2025

   Dear Kim, Thank you for your wonderful review! We are so glad you decided to try breakfast with us and enjoyed it. It is great to hear that you loved the variety and service. We can’t wait to have you back for more meals soon! Warm Regards,
   

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4. BB

   BrianB

   Cleveland

   21 reviews

   5.0

   21 reviews

   Dined on February 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food in a great location with excellent service.
   

   TURN Bar + Kitchen at The Ritz-Carlton ClevelandResponded on February 12, 2025

   Dear Brian B, Thank you so much for your kind words! We are thrilled to hear you enjoyed the food, location, and service. We look forward to welcoming you back soon! Warm Regards,
   

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5. S

   Stephane

   VIP

   Greater Boston

   9 reviews

   5.0

   9 reviews

   Dined on January 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The new chef has really reduced the offerings on the menu. Missing a lot of my favorites like the tuna salad. That’s too bad.
   

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   TURN Bar + Kitchen at The Ritz-Carlton ClevelandResponded on January 26, 2025

   Dear Stephane, Thank you for providing your feedback. We regret to learn that some of your preferred dishes are no longer available on the menu. Our new chef is in the process of introducing innovative options, and we recognize that it can be disappointing when beloved items are removed. We will certainly take your comments into account as we work on enhancing the menu. We hope you will discover some new dishes to enjoy, and we appreciate your continued support. Best regards,
   

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6. R

   Rebecca L.

   VIP

   Pittsburgh

   22 reviews

   5.0

   22 reviews

   Dined on January 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always an outstanding experience! My thanks to all for a memorable evening.
   

   TURN Bar + Kitchen at The Ritz-Carlton ClevelandResponded on January 26, 2025

   Dear Rebecca L, Thank you so much for your kind words! We are thrilled to hear that you had another memorable evening with us. We truly appreciate your continued support and look forward to welcoming you back soon! Warm Regards,
   

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7. J

   Janet

   Cleveland

   21 reviews

   4.0

   21 reviews

   Dined on January 9, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   A perfect venue for a very cold night and going to the Cav's game. It allowed us to park in Tower City and stay indoors to eat and then go to the game. The restaurant is nice. We sat at the bar and the server was very nice. The food was fine and certainly better and no more money than if we tried to eat at Rocket Mortgage.
   

   TURN Bar + Kitchen at The Ritz-Carlton ClevelandResponded on January 12, 2025

   Dear Janet, Thank you for your kind review! We are so glad our location provided a comfortable spot for you to warm up before the game. It’s great to hear that you enjoyed the service and the food. We always aim to provide a great experience, especially for those headed to events like the Cavs game. We look forward to welcoming you back next time you’re in the area! Warm Regards,
   

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8. D

   Donna

   VIP

   Baltimore

   30 reviews

   5.0

   30 reviews

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our monthly ladies night out. From our entrance to our exit, the service was superb. Mary was our server and she was absolutely AMAZING!! The food was great and the ambiance made for a perfect evening of girl talk. This was our first time there, but we’ll definitely revisit.
   

   TURN Bar + Kitchen at The Ritz-Carlton ClevelandResponded on January 11, 2025

   Dear Donna, Thank you so much for sharing your experience! We are thrilled to hear that you had such a wonderful time during your lady's night out. It’s fantastic that Mary made such a positive impact with her attentive service and helpful suggestions – we will be sure to pass along your kind words to her! We are also glad that both the food and ambiance contributed to a memorable evening. We look forward to welcoming you back for many more great nights out! Warm Regards,
   

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9. C

   Christopher

   VIP

   Columbus

   2 reviews

   5.0

   2 reviews

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was amazing the food of the service the atmosphere couldn’t be better
   

   TURN Bar + Kitchen at The Ritz-Carlton ClevelandResponded on January 11, 2025

   Dear Christopher, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed the food, service, and atmosphere. Your kind words mean a lot to us, and we look forward to welcoming you back for another great experience soon! Warm regards,
   

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10. B

    Brian

    Cleveland

    3 reviews

    3.0

    3 reviews

    Dined on December 26, 2024

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 5

    Service was great. Kitchen struggled to get my steak cooked properly but everyone was very nice and they took it off of the check.
    

    TURN Bar + Kitchen at The Ritz-Carlton ClevelandResponded on December 31, 2024

    Dear Brian, Thank you for your feedback! We are glad to hear that you enjoyed the service and that our team was able to address the issue with your steak. We sincerely apologize for the mistake in cooking your steak to your liking, we are happy that we could resolve it for you. We appreciate your understanding and hope to have the opportunity to provide you with a perfect dining experience next time. Thank you again for your kind words about our staff, and we look forward to welcoming you back soon! Warm Regards,
    

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