Tuscan Kitchen

Review summary

1. J

   John

   Greater Boston

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So easy to reserve a table via OpenTable. Table was ready once we arrived and waitstaff was attentive and helpful with menu tips. Cocktails were great. The Tuna Tartare was sliced a little too thick, but the fish was fresh and tasty with the pesto-mint. We shared the Misto salad which was delightful. My wife loved her short rib ravioli, with a rich, beefy, umami flavor. My scallops with the saffron risotto were well-prepared and quite tasty as well. We skipped on dessert but had the cappuccinos which came with a small biscotti - a perfect ending.
   

   Tuscan KitchenResponded today

   Thank you for your incredible review! We’re delighted that you enjoyed your time with us at Tuscan Kitchen Salem. I’m Diggy Lawson, Director of Marketing for Tuscan Brands, and I’d love to personally ensure your next visit is just as memorable—reach me at plawson [at] tuscanbrands [dot] com anytime.
   

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2. A

   Allie

   Greater Boston

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, delicious food, and a beautiful atmosphere.
   

   Tuscan KitchenResponded 1 day ago

   Thank you so much for your 5-star review! We’re thrilled you had a wonderful experience at Tuscan Kitchen Salem. At Tuscan Brands, we pride ourselves on creating memorable moments, and it’s great to know we delivered. Feel free to email me at plawson [at] tuscanbrands [dot] com the next time you plan to visit—I’d love to personally ensure your experience is just as fantastic!
   

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3. C

   Carlos

   Greater Boston

   6 reviews

   4.0

   6 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great experience as always. The service and food were excellent.
   

   Tuscan KitchenResponded 1 day ago

   We’re glad you had a positive experience at Tuscan Kitchen Salem! Your feedback means a lot to us as we strive for excellence. If there’s anything we can do to make your next visit a 5-star experience, don’t hesitate to reach out to me at plawson [at] tuscanbrands [dot] com.
   

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4. c

   charles

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We loved all the food and the mocktail but the decor and speed are what really made it nice for us. Starting with Calamari helped set expectations high without disappointment. This was an excellent choice of venue for Valentine’s Day
   

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   Tuscan KitchenResponded 1 day ago

   What an amazing review! We’re so glad you loved your experience at Tuscan Kitchen Salem. Your support means everything to us. If you’re planning another visit, please email me at plawson [at] tuscanbrands [dot] com so I can personally ensure it’s just as perfect.
   

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5. M

   Mark

   Greater Boston

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 5

   The first hour and half everything went very smoothly. Apps came out in time and then by the time we ordered our entrees that is when we waited an hour until we got them. Then we mentioned something to the waiter and he said it will be moment and then another 20 minutes went by and we mentioned to someone else and then the food came out. Then the food was cold once we got it. Then our dessert was the macadamia nut cookie and it was weirdly burnt. The first half went well but then the next half did not go as planned. The waiter was nice but unfortunately the night was not. Also, there was no manager walking around asking us how we were doing which was weird at a higher end restaurant like this.
   

   Tuscan KitchenResponded 1 day ago

   We’re deeply sorry for your experience at Tuscan Kitchen Salem. This does not reflect the level of service we strive for at Tuscan Brands. Please email me at plawson [at] tuscanbrands [dot] com, and I will do everything possible to make this right and improve your next visit.
   

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6. S

   Sarah

   VIP

   Greater Boston

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Below average service. Over 30 minutes wait time for drinks and when asked about when drinks would arrive we were told “it’s Valentine’s Day. It’s busy”. Regretted coming here. Would not come back again and would not recommend.
   

   Tuscan KitchenResponded 1 day ago

   We’re deeply sorry for your experience at Tuscan Kitchen Salem- especially on a special occasion. This does not reflect the level of service we strive for at Tuscan Brands. Please email me at plawson [at] tuscanbrands [dot] com, and I would love the opportunity to make things right.
   

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7. S

   Steve

   Greater Boston

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Was there for Valentines Day. Host and wait staff on point. Apps came out in no time. Dinner took over an hour after ordering. We could see the kitchen with dozens of slips coming out of the printer, they were so overwhelmed. Sides came out cold so they were plated well before the Steak and Salmon which were both hot but Salmon served upside down, skin side up, weird. Limited wine selection by the glass and bottles astronomically priced. Not sure if I'll be back for dinner, maybe just the bar for drinks and snacks. Absolutely beautiful inside.
   

   Tuscan KitchenResponded 1 day ago

   Thank you for sharing your thoughts. We’re glad you enjoyed some aspects of your visit to Tuscan Kitchen Salem, but it’s clear we have room for improvement. Please email me at plawson [at] tuscanbrands [dot] com so I can personally ensure your next visit exceeds expectations
   

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8. R

   Rick

   Greater Boston

   10 reviews

   5.0

   10 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service. Highly recommend for a nice dinner or even some apps and drinks.
   

   Tuscan KitchenResponded 1 day ago

   Thank you for your incredible review! We’re delighted that you enjoyed your time with us at Tuscan Kitchen Salem. I’m Diggy Lawson, Director of Marketing for Tuscan Brands, and I’d love to personally ensure your next visit is just as memorable—reach me at plawson [at] tuscanbrands [dot] com anytime.
   

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9. L

   Laurel

   VIP

   Greater Boston

   2 reviews

   4.0

   2 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Food and service was amazing. We were surprised there were no specials for the evening. We were not happy with the table. We were sat at a table for 2 (understandably) but there is NO room on the table. We ordered an appetizer and there was no place to put it since there was already a bread basket, plate with olive oil, and drinks on our table. We were also right between two other tables for 2 with people there, so their conversations were loud and clear and a little awkward at times.
   

   Tuscan KitchenResponded 1 day ago

   Thank you for a great 4-star review and for sharing your thoughts! At Tuscan Brands, we’re always looking for ways to improve—please email me at plawson [at] tuscanbrands [dot] com if you have any suggestions or if I can assist with your next visit!
   

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10. G

    Gretchen

    VIP

    Greater Boston

    12 reviews

    4.0

    12 reviews

    Dined 7 days ago

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 5

    great service. need more choices for alcohol free drinks and wine.
    

    Tuscan KitchenResponded 6 days ago

    Thank you for your great 4-star review, we appreciate this feedback! At Tuscan Brands, we’re always looking for ways to improve—please email me at plawson [at] tuscanbrands [dot] com if you have any suggestions or if I can assist with your next visit!
    

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