UMAMI

Commentaires sur le restaurant UMAMI de personnes qui y ont mangé. Selon des cotes récentes.

1. OT

   Client d'OpenTable

   Londres1 commentaire

   5.0

   Y est allé il y a 7 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   The best Asian food I had in years! Beautiful enclosed garden.
   

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2. M

   Matthew

   New York City1 commentaire

   5.0

   Y est allé le 13 février 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Perfect setting for valentine! We went there the night i proposed to my girlfriend. The entire igloo was decorated with balloons and roses! The food and the service was amazing!
   

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3. A

   Asaf

   Londres1 commentaire

   3.0

   Y est allé le 27 janvier 2025

   1. Cote globale 3
   2. Nourriture 4
   3. Service 2
   4. Ambiance 3

   There is a few service people so we left mostly not taken care of. We were at a table close to the door to garden and the door used frequently which made it uncomfortable for us due to cold weather.
   

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4. P

   Parker

   Denver 1 commentaire

   2.0

   Y est allé le 20 janvier 2025

   1. Cote globale 2
   2. Nourriture 1
   3. Service 3
   4. Ambiance 2

   We should have known better when we were the only diners in the restaurant. But because it was early on a Monday night, we gave them the benefit of the doubt. This was the worst meal we’ve had in years. I would not feed my dog what we were served. Our daughter, who is a chef, says she is nearly certain the sushi role had been prepared days before and refrigerated. The rice was cold, hard, and sticky with a tacky film. The dumplings were eerily similar to the ones you buy in the freezer section of the grocery. The Mai Goering was drowning in its sauce. The bartender was the only waiter and we saw him exactly twice. To order and to deliver And then he never reappeared. We had to go find someone at the front desk in order to pay our bill. The whole experience was a sham.
   

   UMAMIA répondu le 29 janvier 2025

   Dear Parker, Thank you for your feedback. We're truly sorry to hear about your disappointing experience. This is not the standard we strive for, and we apologize for the issues you encountered with the food and service. It's a shame we weren't made aware of these concerns during your visit, as it would have given us the opportunity to rectify the situation immediately. The dishes you mentioned are among our best sellers, so we will certainly investigate what went wrong. Additionally, we will review our service procedures to ensure better attention to our guests. We appreciate you bringing this to our attention and hope you might consider giving us another chance in the future. Kind regards, Mariem
   

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5. N

   Nikki

   Londres1 commentaire

   4.0

   Y est allé le 2 novembre 2024

   1. Cote globale 4
   2. Nourriture 3
   3. Service 4
   4. Ambiance 3

   Lovely restaurant with good service. Food was good but a bit overpriced for the portion size and complexity.
   

   UMAMIA répondu le 29 janvier 2025

   Hi Nikki, Thank you for your feedback! We're delighted to hear that you enjoyed our service and found the food to be good. We appreciate your comments about the portion size and pricing. Your input is valuable to us, and we'll certainly take it into consideration to improve our offerings. We hope to welcome you back soon for an even better experience! Kind regards, Mariem
   

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6. N

   Nina

   Londres84 commentaires

   4.0

   Y est allé le 11 octobre 2024

   1. Cote globale 4
   2. Nourriture 3
   3. Service 4
   4. Ambiance 4

   We received a very warm welcome on arrival. As it was very quiet we were asked if we wanted to sit in the outside pods - which we did. Whilst the service was very good, the food was just so so. The edamame was lukewarm by the time it got to us, the dumplings were hard, the mains slightly overcooked
   

   UMAMIA répondu le 22 octobre 2024

   Dear Nina, Thank you for your feedback. We’re pleased to hear that you received a warm welcome and enjoyed the service and the outside pods. However, we apologize that the food did not meet your expectations. We will investigate these issues with our kitchen team to ensure our dishes leave the kitchen with the high standards we strive for. We appreciate your feedback and hope to have the opportunity to provide you with a better dining experience in the future. Warm Regards, London Secret Garden team
   

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7. r

   roz

   Londres1 commentaire

   5.0

   Y est allé le 8 octobre 2024

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   We had a fabulous time in the pod. We didn’t ask for one but as we were 5, they gave us one. Food was really tasty and authentic and Nithin our waiter was brilliant. He knew we were going to the Albert hall and brought our food promptly but without fuss. We will definitely go again.
   

   UMAMIA répondu le 22 octobre 2024

   Dear Roz, Thank you for your wonderful review! We’re delighted to hear that you had a fabulous time in the pod and enjoyed the tasty and authentic food. It’s great to know that Nithin provided brilliant service and ensured your meal was prompt and fuss-free before your visit to the Albert Hall. We look forward to welcoming you back again soon! Warm Regards, Mariem London Secret Garden team
   

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8. M

   Mei

   New York City14 commentaires

   1.0

   Y est allé le 22 septembre 2024

   1. Cote globale 1
   2. Nourriture 2
   3. Service 1
   4. Ambiance 3

   Food was fine, but overpriced for what it was. The garden setting was nice, but the overall experience like faulty towers. The staff didn’t really know what they were doing. We were told they were really busy but there were only the domes that were being used & one other table. We had to ask for menus twice. Food arrived, but without cutlery, so we had to ask for that twice too. Also had to ask for a drinks menu as that wasn’t brought out when they threw the food menu onto the table. The staff weren’t rude, but the service was just very poor. A children’s party had finished in a section of the inside area of the restaurant before we arrived & the person (not the waiting staff) setting down was popping hundreds of balloons. The doors were open so despite sitting in the garden that was unpleasantly loud. We had arrived at 5.15, 15mins before our reservation, one hour later our food still hadn’t arrived.
   

   UMAMIA répondu le 26 septembre 2024

   Dear Mei, Thank you for sharing your feedback. We’re sorry to hear that your experience was not up to our usual high standards. We appreciate your comments about the food and garden setting, but it’s clear that the service fell short. We apologize for the delays and the disruptions you experienced. Your feedback is valuable, and we’ll address these issues to improve our service. We hope you’ll consider giving us another chance in the future. Kind Regards, London Secret Garden
   

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9. D

   Danielle VIP

   Londres19 commentaires

   5.0

   Y est allé le 21 septembre 2024

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Marissa and her colleagues looked after us. We had delicious food and lovely service. Great option for dining in the area.
   

   UMAMIA répondu le 26 septembre 2024

   Dear Danielle, Thank you so much for your kind words! We’re thrilled to hear that Larissa and her team provided you with excellent care and that you enjoyed the delicious food and delightful service. We look forward to welcoming you back soon! Kind Regards, Mariem London Secret Garden
   

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10. A

    Armando VIP

    Las Vegas13 commentaires

    5.0

    Y est allé le 9 septembre 2024

    1. Cote globale 5
    2. Nourriture 5
    3. Service 5
    4. Ambiance 5

    Unami will be one of favorite places to dine in the world! Although it was bad news upon arrival there (our reservations didn’t indicate that we had reservations for the dome), the manger made sure it got corrected and we were seated in one of the domes. From there on it was pure delight and enjoyment. Food, service, and ambience was just as expected. I highly recommend UNAMI for dinner reservations next time you’re visiting London!
    

    UMAMIA répondu le 26 septembre 2024

    Dear Armando, Thank you so much for your kind words! We’re thrilled to hear that UMAMI is one of your favorite places to dine. We apologize for the initial reservation mix-up, but we’re glad our manager could resolve it and ensure you had a delightful experience in one of our domes. It’s wonderful to know that you enjoyed the food, service, and ambience. We look forward to welcoming you back soon and appreciate your high recommendation. Kind Regards, Mariem London Secret Garden
    

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