Urban Central Restaurant & Bar

Review summary

1. B

   Brian

   VIP

   Greater Boston

   4 reviews

   3.0

   4 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Family of 4. The calamari and lollipop lamb chop appetizers were amazing. Then the meal came and the burger was very average, the 1/2 roast chicken wasn’t good, the fish dip was really bad and the filet my daughter had was good. Service was lacking. Spent the last half of the meal without any drinks and couldn’t find our server. Won’t be returning.
   

   Urban Central Restaurant & BarResponded 1 day ago

   Hello Brian. Thank you for communicating some of the issues you experienced with us this past Saturday. I've already spoken to the server who took care of you about your comments. I sincerely apologize if you felt that service was lacking towards the end of your meal. I do remember visiting your table myself and asking how everything was, and you told me it was good. We're always willing to correct any food issues anybody has right on the spot to ensure our guests are satisfied. I did notice that the items you listed as being bad or not good were customized as per your requests. As you can see from our other reviews, we pride ourselves not only on the high quality of our food, but also the exceptional service we provide. I'd welcome another opportunity in the future for you to join us.
   

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2. W

   Wendy

   VIP

   New York City

   9 reviews

   3.0

   9 reviews

   Dined on January 12, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   This place - eerily empty on a chilly winter Saturday night - needs a bit of tweaking - but also deserves some delicious high marks at the same time. #1: Food is carefully prepared and well plated [the chef knows his way around a parsnip pureé, let me tell you!] #2: One menu item was far too salty and returned to the kitchen even after we asked at time of ordering if it was salty. The Octopus was marinated and therefore saltier than normal. But they didn't warn us and served it anyway. Big fat NO! Shame, as it was beautifully tender and a decent-sized portion (All big pluses for this dish). if you're not very salt-sensitive then order it! 3: Snaps to the chef: A properly seared duck breast enteé at a perfect medium-rare temperature as ordered and served over a bed of parsnip puré that I wanted to bathe in. Literally. The decorative blueberry gastric left me wanting more. The acid balance was slightly lacking- but forgiven since it was so darn delicious! #4: Noice level and ambiance are that of a bar or dressed-up pub. If you are OK with slightly loud disco-mix tapes with your finer dining fare, then come on in. If you're looking for a more peaceful dining experience, rethink your visit- or save for a more energetic mood. #5: The wait staff was friendly and well-trained with #2 noted above. #6: Lack of parking - street meters only. When you don't have a parking lot, you may want to mention this and tell diners to arrive a bit ahead of their reservation. We got lucky and found a convenient spot- but I wouldn't depend on it next time. #6: Wine list? Non-existent. Glass pours? A level above jug wine- which makes NO SENSE in a restaurant with food of this level. I. DON'T. GET. IT. I hope they read this and take note. And Step up your advertising. Why were there not more guests in here?
   

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3. d

   david

   New York City

   1 review

   5.0

   1 review

   Dined on December 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Highly recommend!! New regular restaurant alert!! Interior look & feel was modern but comfortable. This place seems to be newly open but doesn’t have that new restaurant training wheels. Welcome greeting by informative staff who helped us through our food & drink questions. Holiday cocktail was festive and Instagramable while my beer was frosty glass cold. Our server Juan suggested new menu item of Brussel Sprout Au Gratin… Star of the show! High variety on menu, will definitely come back to try more!
   

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4. J

   Jack

   VIP

   New York City

   91 reviews

   4.0

   91 reviews

   Dined on December 10, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   It was a weeknight and it was was cold and damp outside so it was no surprise that when we arrived at Urban Central for their Happy Hour, it was very quiet . A glass of wine was only $8 a glass and it was 20% off on any of their appetizers. We made a meal out of appetizers. (flatbread with figs, chicken wings, lamb chops), and two side dishes (Brussels sprouts and truffle fries). The food was very good and the discount during Happy Hour made it a great deal. We have dined there previously for dinner and we were likewise very pleased with the experience. It was on a Saturday evening and the place was busy and the atmosphere lively. We highly recommend trying Urban Central.
   

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5. L

   Lisa

   New York City

   103 reviews

   4.0

   103 reviews

   Dined on November 25, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   This is the 2nd time I have been to Urban Central and will definitely go back. Food is delicious, service outstanding and you can have a conversation and hear each other.
   

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6. S

   Sharon

   New York City

   1 review

   5.0

   1 review

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was delicious and so varried. We'll be back for sure!
   

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7. s

   susan

   New York City

   4 reviews

   2.0

   4 reviews

   Dined on November 12, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Not bad but not great. The server and host were absolutely lovely. The food pretty middle of the road. The crispy salmon was good but the green mashed potatoes and veg were not. My friend said the burger was mediocre and the fries looked good but were oily and chewy.
   

   Urban Central Restaurant & BarResponded on November 13, 2024

   Hello Susan. Thank you for taking the time to write your review of your experience with us. I'm sorry you felt the way you did about the food. Most of our guests have raved about the quality and consistency. As always, we appreciate both kinds of feedback and this is how we're able to strive for 100% guest satisfaction. I have reviewed your comments with my chef and adjustments have been made. We hope that you will try us again so you can see what most of our guests have experienced since our opening.
   

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8. C

   Charles

   VIP

   New York City

   88 reviews

   4.0

   88 reviews

   Dined on November 10, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great local pub with better than average food and very friendly service
   

   Urban Central Restaurant & BarResponded on November 11, 2024

   Hello Charles. Thank you for visiting us last night with your group of 4 on Sunday night. We're happy you enjoyed your experience with us and for also pointing out how friendly the service was. That's always so important for us to hear feedback on. Looking forward to seeing you again.
   

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9. C

   Catherine

   VIP

   San Francisco

   40 reviews

   3.0

   40 reviews

   Dined on November 3, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   This restaurant has a lot going for it. It’s open and airy and the banquets are nice to sit in. The menu and cocktails are great, filled with vegetarian options and tasty sounding choices. I can also say that the service is great: they profusely apologized for forgetting our side order. The problem, I’m afraid, is the chef. The broccolini tempura with an Asian dipping sauce was soggy and greasy. The choice of premade bland tasting cracker-style crust (which easily crumbled) for the flatbreads killed the experience of the toppings, which could have been improved with a little pepper and lemon, topped with a drizzle of fruity olive oil. I’m sure that the burgers are solid and the tuna tacos are delicious, but for us the overall experience (made worse by a watery martini) wasn’t worth the cost.
   

   Urban Central Restaurant & BarResponded on November 8, 2024

   Thank you, Catherine, for taking the time to send us your thoughts on your visit. We sincerely welcome both positive ones and ones that aren't as much. Thank you for mentioning the things you did like about your visit such as the service, the ambience, and the wide variety of options our menu offers for all diets and desires. In response to the aspects you didn't care for, I sincerely apologize that we didn't meet your standards on those. We have received countless compliments on the items you listed as not being up to par but I will review with my kitchen staff what may have happened wrong with yours from this past Sunday. Also, I'm very curious as to how the martini was watery since it was a Bombay Saphire martini straight up but will also discuss with my bartenders. Thank you again.
   

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10. A

    Adriana

    New York City

    2 reviews

    5.0

    2 reviews

    Dined on November 2, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The cowboy steak was very flavorful and cooked perfectly. It comes with a side — the herb roasted potatoes were very tasty. We also ordered a burger which was great and came very crispy shoestring french fries. The service is great, the atmosphere is relatively casual and the food was exceptional. Juan was our waiter — he was very kind and attentive. It was easy to find parking. Will be returning to try other dishes!
    

    Urban Central Restaurant & BarResponded on November 3, 2024

    Thank you, Adriana, for taking the time to let people know about how much you enjoyed your visit with us last night along with your great description of the items you had. Also, an even bigger thank you for mentioning how easy the parking was since so many people, before they try us, think that parking is a real problem. As you saw, we were packed last night and not one person complained about finding a convenient parking spot nearby. Looking forward to seeing you again soon and many thanks for choosing to dine with us.
    

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