Victoria's

Review summary

1. L

   Lin

   Birmingham

   1 review

   3.0

   1 review

   Dined on February 17, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   We ordered the slow roasted beef because they didn’t have lamb? The very small fondant ? Potato was the smallest portion of potato I’ve ever seen and did not go with the portion of beef, it was served with the smallest portion of green beans and a spoonful of swede puree Poor meal for £26.00 to be honest The potato was not really a fondant potato more a square of layered potato We ordered a side of fresh veg which was lovely but small for the £6 price We asked for an extra square of potato and that was given to us. We had a bottle of wine melbec and when we drank the last bit out of our glasses they had all sediment in them. We ordered cheese plate which was lovely and a Bakewell tart Which was burnt and was so hard I could not cut into it, I sent it back and was given another pudding of the same, which was still over cooked but was warm n soft. Service was good and staff lovely But meal was disappointing to be honest and this was a belated 75th birthday meal with stay at the hotel. Pudding were complimentary for kindness day ? Nice touch But would I come again I’m not sure to be honest The menu was underwhelming and poor value for money or if you are paying that money the fondant potato should be real fondant and not a small square of layered potato that can double for another potato dish on menu.
   

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   Victoria'sResponded 5 days ago

   Dear Lin, Thank you for sharing your feedback with us. We’re sorry to hear that your recent experience didn’t meet expectations, especially for such a special occasion. Your comments about the portion sizes and the quality of the food are important to us, and we will be reviewing these issues with our kitchen team to ensure our dishes meet the high standards we strive for. We’re glad to hear that the service and staff were to your satisfaction. However, we understand that the overall meal experience didn’t live up to your expectations, and we sincerely apologize for that. We would love to have the opportunity to welcome you back. If you decide to visit again, please do let us know so we can ensure everything is just right for you. Kind regards,
   

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2. I

   Ian

   Warwickshire

   1 review

   3.0

   1 review

   Dined on February 16, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Expensive single glasses of Prosecco for afternoon tea, particularly when the service charge of 12.50% is imposed (without a choice)
   

   Victoria'sResponded 5 days ago

   Dear Ian, Thank you for your feedback. We're glad you enjoyed the food, service, and ambience. We understand your concern regarding the pricing of Prosecco and the service charge. Our pricing reflects the quality of our offerings, and the service charge helps support our team. However, please note that the service charge is discretionary, and guests are welcome to request its removal if they choose. We appreciate your input and hope to welcome you back again soon. Best regards Macenroe Dsouza
   

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3. J

   JULIE

   VIP

   Gloucestershire

   5 reviews

   5.0

   5 reviews

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Best Sunday lunch around. Service was slow as they seemed to be understaffed
   

   Victoria'sResponded 5 days ago

   Dear Julie, Thank you for your kind words and for sharing your experience with us. We're delighted to hear you enjoyed our Sunday lunch and appreciate your patience with the service. We apologize for any delays and will take your feedback on board to ensure a smoother experience next time. We look forward to welcoming you back soon! Best regards, Macenroe Dsouza
   

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4. J

   Jason

   Gloucestershire

   1 review

   4.0

   1 review

   Dined on February 15, 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Very good food and service for the most part. Creamy potatoes were a little salty, and my wife's bakewell tart was partly burned, so she left half of it
   

   Victoria'sResponded 5 days ago

   Dear Jason, Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the food and service overall, but we do apologize for the issues with the creamy potatoes and the Bakewell tart. We take pride in the quality of our dishes, and we will address these concerns with our kitchen team to ensure they don’t happen again. We truly appreciate your feedback and hope to have the opportunity to welcome you and your wife back soon for a flawless experience. Best regards, Macenroe Dsouza
   

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5. M

   Michelle

   Kent

   1 review

   3.0

   1 review

   Dined on February 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   We sat down to afternoon tea at 1pm. We had to ask the reception desk where to go because there was no signage to the dining space (we didn't see a single sign for 'Victoria's) The dining area was getting increasingly busy as the session went on and there didn't seem to be enough staff to cope. We opted for the bottomless prosecco option taking the total price to £45 per person. We were only able to get 3, small, glasses each within the 1.5hr time limited because it was near impossible to get a server's attention. The food was fresh and tasty. The sandwiches were egg mayonnaise, ham and mustard, chicken, and smoked salmon. We also got a fruit scone, plain scone, banana mousse, chocolate plant pot and something else that I can't now remember. Would I call it special? no. Unlike other afternoon tea services that I have been to (Ritz, Savoy, Claridges) we were not asked if we would like additional sandwiches or cakes. I asked if it was possible to get any more sandwiches (each person get's 4 quarter sandwiches so the equivalent of 1 whole standard sized sandwich; supermarket sized loaf) and was told yes, but it would cost £7 extra. The dining area was a little chilly and didn't have any atmosphere. Overall the experience was okay, but for a total bill of £109 I wouldn't come back again.
   

   Victoria'sResponded 5 days ago

   Dear Michelle, Thank you for sharing your feedback. We’re sorry to hear that your afternoon tea experience didn’t meet expectations, particularly regarding service and ambiance. We will address the signage and ensure better communication with our team to improve attention and service, especially for the bottomless prosecco option. We're glad to hear you enjoyed the food, but we apologize for the missed opportunities to offer additional items. We will certainly review this with our team for future service improvements. We would love to have the opportunity to welcome you back and provide a better experience in the future. If you decide to visit again, please do let us know so we can ensure everything is just right for you. Kind regards, Macenroe Dsouza
   

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6. D

   David

   Cyprus

   3 reviews

   5.0

   3 reviews

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hi A lovely evening experience. Ambience was just right. Food was excellent of a high standard and extremely well presented. Service was attentive but not obtrusive. Well done to all. Thank you.
   

   Victoria'sResponded 5 days ago

   Dear David, Thank you for your kind words and for choosing to spend Valentine’s evening with us. We’re thrilled to hear that you had a wonderful experience and enjoyed the ambience, food, and service. Your appreciation means a lot to our team, and we look forward to welcoming you back in the summer for another fantastic visit! Best regards, Macenroe Dsouza
   

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7. A

   Anthony

   Gloucestershire

   1 review

   5.0

   1 review

   Dined on February 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food the service and the value was excellent I certainly will be going back.
   

   Victoria'sResponded 5 days ago

   Dear Anthony, Thank you for your fantastic review! We're delighted to hear that you enjoyed the food, service, and overall experience. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon! Best regards,
   

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8. T

   TRACY

   VIP

   Gloucestershire

   5 reviews

   5.0

   5 reviews

   Dined on February 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you Chef, Ben and our waiter. Fabulous new season menu - cottage pie, our favourite and made to perfection.
   

   Victoria'sResponded 5 days ago

   Dear Tracy, Thank you for your wonderful review! We're thrilled to hear that you enjoyed our new season menu and that the cottage pie was a highlight for you. Your kind words mean a lot to Chef, Ben, and the team—we’ll be sure to pass on your appreciation. We look forward to welcoming you back soon for another fabulous experience! Best regards, Macenroe Dsouza
   

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9. g

   gary

   Gloucestershire

   5 reviews

   4.0

   5 reviews

   Dined on February 9, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   A very good Sunday lunch in very pleasant and comfortable surroundings - the staff were excellent
   

   Victoria'sResponded 5 days ago

   Dear Gary, Thank you for your kind review! We're delighted to hear that you enjoyed your Sunday lunch and found the surroundings pleasant and comfortable. It's also wonderful to know that our team provided excellent service. We truly appreciate your feedback and hope to welcome you back again soon! Best regards, Macenroe Dsouza
   

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10. T

    TRACY

    VIP

    Gloucestershire

    5 reviews

    5.0

    5 reviews

    Dined on February 2, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Thank you Chef and Ben for fabulous service and food - lovely Sunday roast as always!
    

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