Vidorra - Addison

Review summary

1. a

   anjiya

   VIP

   Dallas

   51 reviews

   5.0

   51 reviews

   Dined on January 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   We always have a great experience at Vidorra! Came here to celebrate my brother’s birthday! Great food!
   

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2. E

   Erica

   Dallas

   1 review

   2.0

   1 review

   Dined on January 4, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   I was seated promptly for my reservation. Then the waitress and all the other waiters proceeded to ignore me for 30 minutes. I wanted to order an appetizer and a drink while waiting on my friend who was running late, but they didn’t even glance at me or check in on me after getting me seated. It was really frustrating and made the entire experience at Vidorra unappealing and unprofessional. Also they play the music way, WAY too loud. I could barely hear my friend. It was 6:00 pm, still prime dinnertime— not yet time for the bar scene. Management needs to fix this and also ensure their waiters do a better job attending their tables, whether it’s a large group or 1 person.
   

   Vidorra - AddisonResponded on January 13, 2025

   Erica – Thank you for dining with Vidorra Addison. It's disappointing to learn about the delays and service not exceeding your expectations, as we aim to provide a world-class dining experience for our guests. Your feedback regarding the volume of the music and attentiveness of our team is valuable to us. We hope to have the opportunity to provide a more enjoyable experience on a future visit. Thank you.
   

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3. t

   tonya

   VIP

   Dallas

   38 reviews

   5.0

   38 reviews

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Vidorra is a 5 star restaurant with top notch service and food! Such an experience! It is a must visit for all!
   

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   Vidorra - AddisonResponded on January 2, 2025

   Thank you so much for highly recommending us. It was our pleasure taking care of you and we hope you dine with us again sometime soon.
   

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4. C

   Carol

   VIP

   Dallas

   1 review

   5.0

   1 review

   Dined on December 30, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent! Great food and great service! Regular customer.
   

   Vidorra - AddisonResponded on December 31, 2024

   Thank you for your continued support. Your review means so much to us and we hope to continue to provide you with outstanding service on every visit.
   

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5. R

   Ric

   Dallas

   1 review

   5.0

   1 review

   Dined on December 4, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Anwar made sure to make my boyfriends birthday a memorable night really appreciate him and Vidorra in general never lets me down
   

   Vidorra - AddisonResponded on December 4, 2024

   Thank you for taking the time to leave your positive feedback. We’re so happy you had a great time with us, and we hope to serve you again.
   

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6. J

   Judy

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined on December 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Our waiter Austin was as great as the food!! It was wonderful. There was a large group there that was loud but it never interfered with our service or the quality of the food! It was awesome!!
   

   Vidorra - AddisonResponded on December 4, 2024

   We're so excited to hear you had an amazing time dining with us. We hope to welcome you back again soon. Thank you!
   

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7. C

   Cindy

   Austin

   1 review

   5.0

   1 review

   Dined on November 26, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had reservations at 7:30pm, on a Monday, and within 5 mins, we were being seated. Everything was well organized and prepared. Our special occasion was celebrating our marriage and the ambiance and atmosphere was top tier. Truly a beautiful experience. Our server was amazing, and made everything run so smooth. The noise was minimal, we were still able to listen to the music without it being overly loud. My wife’s birthday is coming up, and she even decided to change the restaurant choice of hers! Will definitely be back!!
   

   Vidorra - AddisonResponded on November 27, 2024

   We're beyond grateful to hear we have earned the chance to welcome you back in the future. Our staff strives to provide our guests with the best experience, and we're delighted to exceed your expectations. Thank you.
   

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8. K

   Khaterra

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined on November 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good birthday celebration !!! I really enjoyed the atmosphere!
   

   Vidorra - AddisonResponded on November 27, 2024

   Thank you for joining us. It was a pleasure to welcome you and we hope to have the chance to serve you again sometime soon.
   

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9. C

   Casie

   Dallas

   2 reviews

   1.0

   2 reviews

   Dined on November 24, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   The service was horrible. The steak fajita was cut with the grain of the meat so it was tough. I brought this to the waitress’ attention and she shrugged it off. No adjustment to the bill. Not impressed at all. Will not be back.
   

   Vidorra - AddisonResponded on November 27, 2024

   Casie, I just wanted to reach out and apologize to you personally. We work very hard on the recipes and quality if food and I am saddened to hear that your visit was not amazing. I will be addressing this review with the team. We hope to see you again and allow us another chance to win you over. If you would like to try and contact me directly at the location 972-499-5248. My name is Shane I'm the GM.
   

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10. K

    Kellue

    Dallas

    1 review

    3.0

    1 review

    Dined on November 24, 2024

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 4

    We are regulars. We were celebrating my daughter’s birthday and were in a group of 10. The bill was split 3 ways. Upon our waitress returning with the checks one of the credit cards was missing. She told us she gave it back and we lost it, however we were searching. She never stopped to help and continued with here other tables after 8 mins or so we went to the front to ask and they said it was found on the other side of the restaurant. She never came back and said sorry or anything just blamed us for a card she lost. We locked the card just in case anything happened and wouldn’t you know a transaction was attempted. I’m very disappointed and will be waiting on the location to open near my home in Rockwall cause this was unacceptable from a place we visit often.
    

    Vidorra - AddisonResponded on November 26, 2024

    Kellue - Thank you for returning to Vidorra Addison. We understand how concerning your visit must have been, especially during a special occasion. Providing a seamless experience is our goal, and your feedback is essential as we address these concerns internally. We hope to make it up to you in the future. Thank you.
    

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