Vidorra - Addison

Review summary

1. C

   Cindy

   Austin

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had reservations at 7:30pm, on a Monday, and within 5 mins, we were being seated. Everything was well organized and prepared. Our special occasion was celebrating our marriage and the ambiance and atmosphere was top tier. Truly a beautiful experience. Our server was amazing, and made everything run so smooth. The noise was minimal, we were still able to listen to the music without it being overly loud. My wife’s birthday is coming up, and she even decided to change the restaurant choice of hers! Will definitely be back!!
   

   Vidorra - AddisonResponded 3 days ago

   We're beyond grateful to hear we have earned the chance to welcome you back in the future. Our staff strives to provide our guests with the best experience, and we're delighted to exceed your expectations. Thank you.
   

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2. K

   Khaterra

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good birthday celebration !!! I really enjoyed the atmosphere!
   

   Vidorra - AddisonResponded 3 days ago

   Thank you for joining us. It was a pleasure to welcome you and we hope to have the chance to serve you again sometime soon.
   

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3. C

   Casie

   Dallas

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   The service was horrible. The steak fajita was cut with the grain of the meat so it was tough. I brought this to the waitress’ attention and she shrugged it off. No adjustment to the bill. Not impressed at all. Will not be back.
   

   Vidorra - AddisonResponded 3 days ago

   Casie, I just wanted to reach out and apologize to you personally. We work very hard on the recipes and quality if food and I am saddened to hear that your visit was not amazing. I will be addressing this review with the team. We hope to see you again and allow us another chance to win you over. If you would like to try and contact me directly at the location 972-499-5248. My name is Shane I'm the GM.
   

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4. K

   Kellue

   Dallas

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   We are regulars. We were celebrating my daughter’s birthday and were in a group of 10. The bill was split 3 ways. Upon our waitress returning with the checks one of the credit cards was missing. She told us she gave it back and we lost it, however we were searching. She never stopped to help and continued with here other tables after 8 mins or so we went to the front to ask and they said it was found on the other side of the restaurant. She never came back and said sorry or anything just blamed us for a card she lost. We locked the card just in case anything happened and wouldn’t you know a transaction was attempted. I’m very disappointed and will be waiting on the location to open near my home in Rockwall cause this was unacceptable from a place we visit often.
   

   Vidorra - AddisonResponded 4 days ago

   Kellue - Thank you for returning to Vidorra Addison. We understand how concerning your visit must have been, especially during a special occasion. Providing a seamless experience is our goal, and your feedback is essential as we address these concerns internally. We hope to make it up to you in the future. Thank you.
   

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5. C

   Camile

   Dallas

   1 review

   2.0

   1 review

   Dined on November 19, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Took 30 mins to get seated by host, took another 30 mins to take the drink order. Only 4 tables had people in the restaurant.
   

   Vidorra - AddisonResponded on November 22, 2024

   Camile - Thank you for dining at Vidorra Addison. It's concerning to hear about the delay in being seated and served drinks as we aim to provide our guests with prompt and attentive service. Your feedback helps us as we improve our operations to better serve our guests. Thank you.
   

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6. A

   Alexis

   Dallas

   2 reviews

   4.0

   2 reviews

   Dined on November 10, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Good overall for a bday dinner. The dj just wasnt it for the after hours club part.
   

   Vidorra - AddisonResponded on November 12, 2024

   Thank you for your feedback. We're so happy we could deliver on a lovely experience. We look forward to serving you again sometime soon.
   

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7. R

   Raquel

   Dallas

   5 reviews

   vip
   5.0

   5 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celebrated our daughter’s 21st Birthday and the food, drinks and service were all perfect for the celebration! Will definitely be returning for many more dinners!
   

   Vidorra - AddisonResponded on November 12, 2024

   Thank you for your glowing recommendation, and we hope you stop by again soon!
   

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8. J

   Jas

   Dallas

   1 review

   5.0

   1 review

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 3

   The food was good. They need to have Valet. took us 20min to find parking. Place was too noisy
   

   Vidorra - AddisonResponded on November 11, 2024

   Thank you for dining with us. It is wonderful to hear you enjoyed your experience and we hope you join us again soon.
   

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9. OT

   OpenTable Diner

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was good service was cool … we got seated really fast
   

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10. j

    joe

    Dallas

    10 reviews

    vip
    4.0

    10 reviews

    Dined on November 2, 2024

    1. Overall 4
    2. Food 5
    3. Service 2
    4. Ambience 5

    Service was hit and miss. Extra salsa requested and never received. Had to ask for more chips when the order of Queso arrived. Plates not bussed..,.
    

    Vidorra - AddisonResponded on November 7, 2024

    Thank you for dining with us. Your feedback is important and we invite you back again for another great experience. Thank you.
    

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