Vidorra - Dallas

Review summary

1. R

   Robert

   VIP

   Dallas

   6 reviews

   2.0

   6 reviews

   Dined on December 14, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   We’ve been here several times and unfortunately this wasn’t the best experience. The waitress was nice but she wasn’t attentive at all. Multiple things were forgotten. We received some chips and there was a hair in it.
   

   Vidorra - DallasResponded 6 days ago

   Robert – Thank you for returning to Vidorra Dallas. We're pleased to hear you found the waitress nice, yet it's disappointing to learn that your recent experience fell short of our usual standards. Your feedback is important to us as we aim to ensure attentive service and quality meals for our guests. Thank you for bringing this to our attention.
   

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2. D

   Debra

   VIP

   Dallas

   29 reviews

   1.0

   29 reviews

   Dined on December 13, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Disingenuous experience ~ this was our fourth visit from out of town, each time with introductions to different friends and relatives. I had reservations weeks in advance, and we promptly arrived for an early dinner before the theater. We were seated at a table that had water leaking from the overhead patio roof and were told all other tables had been reserved. We had to use a towel to catch the water the entire time while 2/3s of the restaurant remained unused. The service was sporadic and the food was subpar compared to previous visits. What a disappointment for us when we have a choice among hundreds of great Dallas establishments. Suffice it to say, there will not be a repeat visit after being disrespected from beginning to end..
   

   Vidorra - DallasResponded 7 days ago

   Debra – Thank you for returning to Vidorra Dallas. We're sorry to learn that your recent visit did not match your previous experiences with us. Providing outstanding service and a pleasant environment for our guests is important, and your feedback is concerning. We appreciate you taking the time to share your experience, which we'll review with our team. Thank you.
   

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3. B

   Brenda

   New York City

   1 review

   4.0

   1 review

   Dined on December 8, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Our waiter was so cool and chill, only reason I gave 4 stars was because the hostesses took forever to sit us at a table that was open since we had walked in right next to the door.
   

   Vidorra - DallasResponded on December 10, 2024

   Thank you for visiting us! We are excited to go beyond your expectations the next time you're here.
   

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4. D

   Dustin

   Dallas

   4 reviews

   2.0

   4 reviews

   Dined on December 7, 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   The service seemed very unprepared for our party despite having had our reservation for weeks.
   

   Vidorra - DallasResponded on December 9, 2024

   Dustin – Thank you for choosing Vidorra Dallas. We're sorry to hear that the service didn't align with our standards for your visit, as providing excellent experiences for large parties is important to us. We appreciate your feedback and hope to have another chance to better serve you in the future. Thank you.
   

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5. M

   Maria

   Dallas

   20 reviews

   5.0

   20 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and excellent service. Definitely will go back !
   

   Vidorra - DallasResponded on December 3, 2024

   Thank you for joining us. It was a pleasure to welcome you and we hope to have the chance to serve you again sometime soon.
   

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6. N

   Nykia

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined on November 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went around lunchtime so there was a light crowd but the vibes were right. Food is always fresh and delicious.
   

   Vidorra - DallasResponded on December 3, 2024

   Thank you so much for highly recommending us. It was our pleasure taking care of you and we hope you dine with us again sometime soon.
   

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7. B

   Bianca

   Dallas

   1 review

   5.0

   1 review

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jimena was so great!!! Really enjoyed my birthday brunch
   

   Vidorra - DallasResponded on November 26, 2024

   We're so excited to hear you had an amazing time dining with us. We hope to welcome you back again soon. Thank you!
   

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8. d

   dberg

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was amazing and outdoor seating added to the ambiance. Service was good, lower rating was due to the hostess’s.
   

   Vidorra - DallasResponded on November 19, 2024

   Thank you for dining with us. We're so excited to hear you enjoyed your meal. We welcome you back anytime.
   

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9. OT

   OpenTable Diner

   Dallas

   1 review

   2.0

   1 review

   Dined on November 15, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   There were many servers working the night I went and not many tables seated. We sat for over 20 minutes before a server came up to take our orders. Once we finally got a server the whole time felt rushed. It was not very busy so I did not like that I was being rushed. This seems like a place to only go to during the weekday at midday hours. The drinks were great but my fish tacos were a little on the drier side. I do recommend getting the queso blanco molcajete bowl as an app.
   

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   Vidorra - DallasResponded on November 18, 2024

   Hi – Thank you for dining at Vidorra Dallas. While we're happy you enjoyed the drinks and queso blanco molcajete bowl, we’re sorry the service did not meet your expectations. Your feedback about the pace and meal helps us as we work to enhance our guest experience. We appreciate your insights and hope to see you again. Thank you.
   

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10. L

    Logan

    Baton Rouge

    1 review

    5.0

    1 review

    Dined on November 9, 2024

    1. Overall 5
    2. Food 5
    3. Service 1
    4. Ambience 5

    Rude staff upstairs- Val, everything else was amazing!!
    

    Vidorra - DallasResponded on November 18, 2024

    Thank you for taking the time to leave your positive feedback. We’re so happy you had a great time with us, and we hope to serve you again.
    

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