VUE Rooftop at Hotel Washington

Review summary

1. OT

   OpenTable Diner

   VIP

   New York City

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 1

   They didn’t have the Skytop lounge with the view that we reserved. They had a private event and put us in the terrace. I would gone somewhere else if they had been honest. I liked the waiter and they gave us a free dessert after the bait and switch, but wouldn’t go back. Had a foreign exchange student we wanted to have a great view and she didn’t.
   

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2. l

   laquia

   Washington DC

   1 review

   5.0

   1 review

   Dined on February 1, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I came here on a Friday night and it was very nice. We had a small weight about 5 to 7 minutes and the hostess sat us with the views of the monument. The staff was very attentive, and I ordered the spinach dip. It was well cooked and they gave us enough chips for two people. I will say that the menu can be pricey if you’re looking for just a chill night, but if you’re OK with splurging a little this place is a go to Can’t wait to see what it looks like in the summertime!
   

   VUE Rooftop at Hotel WashingtonResponded on February 8, 2025

   Thank you so much for sharing your experience with us! We’re thrilled to hear you enjoyed your visit, from the stunning views of the monument to the attentive service and delicious spinach dip. We truly appreciate your feedback and are glad that you found the experience worthwhile. We understand that our menu can be on the higher side for those seeking a more casual night, and we’re grateful for your understanding and consideration. We look forward to welcoming you back in the summertime and hope to make your next visit just as memorable. Thank you again for your kind words, and we can’t wait to have you with us again soon!
   

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3. J

   Jonathon

   Baltimore

   1 review

   1.0

   1 review

   Dined on February 1, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Would not recommend. The food was complete TRASH, it lacked taste, seasoning, and it was just slopped up on the plate. I had high hopes for this place but was sorely disappointed with the lack luster of the experience. Maybe it would be a nice place for a nightcap but not a dinner date on less you haven’t eaten in 5 weeks then maybe the food would be palatable.
   

   VUE Rooftop at Hotel WashingtonResponded on February 8, 2025

   Thank you for taking the time to share your feedback. We’re truly sorry to hear that your dining experience did not meet your expectations. We take pride in offering flavorful and well-prepared dishes, and it’s disappointing to hear that we fell short in your case. Your comments are invaluable to us, and we will be sharing them with our culinary team to ensure we address the concerns you've raised. We always strive to provide a memorable experience, and we regret that we missed the mark during your visit. We hope you'll consider giving us another chance to provide a better experience in the future.
   

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4. V

   Veronica

   Washington DC

   1 review

   3.0

   1 review

   Dined on January 28, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Great view and space - extremely rude host … he was rude in several moments - with different people in my party
   

   VUE Rooftop at Hotel WashingtonResponded on February 8, 2025

   Thank you for sharing your feedback. We’re glad to hear you enjoyed the view and ambiance of our space. However, we sincerely apologize for the experience you had with our host. It is never our intention to make any guest feel uncomfortable, and we take your concerns seriously. We will address this matter with our team to ensure that all of our guests receive the welcoming and respectful service they deserve. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to provide you with a better experience in the future.
   

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5. M

   Michelle

   Hawaii

   1 review

   2.0

   1 review

   Dined on January 20, 2025

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 4

   This restaurant is worth the view but if you are a foodie this is not the place. It was dirty, menus were handed with food smeared across it. Asked for another and it was also dirty.
   

   VUE Rooftop at Hotel WashingtonResponded on January 26, 2025

   Thank you for sharing your feedback. We’re glad you enjoyed the view, but we sincerely apologize for the cleanliness issues you experienced with the menus. This is not the standard we aim to uphold, and we will be addressing this with our team to ensure it does not happen again. We value your input and hope you’ll consider giving us another chance to provide a more enjoyable experience in the future.
   

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6. B

   Brenda

   Charlotte

   2 reviews

   5.0

   2 reviews

   Dined on January 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good experience. Great views. Hostess was amazing and was always checking in on us to see if we needed anything.
   

   VUE Rooftop at Hotel WashingtonResponded on February 8, 2025

   Thank you for sharing your feedback! We're thrilled to hear you had a great experience. We're glad you enjoyed the views and that our hostess was able to provide exceptional service. We truly appreciate your kind words and look forward to welcoming you back soon!
   

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7. M

   Marni

   Phoenix

   1 review

   4.0

   1 review

   Dined on January 19, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Beautiful spot great food great potential I did make a comment to the manager regarding the price point and the glassware that it served in does not meet the ambience in class of the restaurant. I’m sure you can work on that. Even if you break more glasses having nicer glassware, the price point that you’re selling your drinks at that way using that.
   

   VUE Rooftop at Hotel WashingtonResponded on January 26, 2025

   Thank you for your thoughtful feedback. We’re pleased to hear that you enjoyed the food and the ambiance of our restaurant. We also appreciate your comments regarding the glassware and pricing. We understand how important it is for every detail to align with the overall experience, and we will certainly take your suggestions into consideration as we continue to improve. Thank you again for sharing your perspective, and we hope to have the opportunity to welcome you back soon.
   

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8. D

   David

   Atlantic City

   3 reviews

   5.0

   3 reviews

   Dined on January 18, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Fast and polite service. Food was good. Sunset and views were super
   

   VUE Rooftop at Hotel WashingtonResponded on January 26, 2025

   Thank you for your wonderful review! We're thrilled to know that you enjoyed the great view and food with us and overall are happy to hear we were able to provide you with a great experience. Your feedback is valuable to us, and we hope to welcome you back soon for another awesome experience!
   

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9. J

   John

   Washington DC

   7 reviews

   5.0

   7 reviews

   Dined on January 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   VUE at W Hotel was as always MEMORABLE! Ambiance & VIEWS simply amazing! Food, Service, and cocktails were all TOP SHELF! VUE “ROCKED! John - YUBA CITY
   

   VUE Rooftop at Hotel WashingtonResponded on January 26, 2025

   Thank you so much for your kind words! We’re thrilled to hear that you had another memorable experience with us at VUE. It’s wonderful to know you enjoyed the ambiance, views, food, service, and cocktails. We truly appreciate your continued support and look forward to welcoming you back for many more exceptional visits!
   

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10. I

    Isabella

    Greater Boston

    2 reviews

    2.0

    2 reviews

    Dined on January 18, 2025

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 1

    Pretty disappointing brunch—food was really overpriced and service not great. View was nice but not worth the prices—maybe better as a cocktail spot, for brunch the ambiance was cold. Requested a window seat but wasn’t able to get one, and if you don’t have a window seat I would say it’s not worth coming here.
    

    VUE Rooftop at Hotel WashingtonResponded on January 26, 2025

    Thank you for sharing your feedback. We’re glad to hear you enjoyed the view, but we’re sorry to hear that your brunch experience didn’t meet your expectations. Our team works hard to provide excellent service and quality food, and we’ll certainly take your comments into consideration as we strive to improve. Regarding seating, we always do our best to accommodate guest preferences based on availability, and we apologize if we weren’t able to provide a window seat during your visit. We value your input and appreciate your perspective as we continue to enhance our guests' experiences. We hope to have the opportunity to welcome you back and provide a more enjoyable visit in the future.
    

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