West Texas Chophouse - Airway

Review summary

1. S

   Shalom

   Austin

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great setting,good food and good service. Always a great time!
   

   West Texas Chophouse - AirwayResponded today

   Hi Shalom, thank you for your review! We're delighted to hear that you enjoyed the setting, food, and service at West Texas Chophouse. Your positive feedback is greatly appreciated, and we will continue to strive for excellence in all aspects of your dining experience. We look forward to welcoming you back for another great time soon!
   

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2. K

   Kagan

   Orlando

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   Food was good, not what we expected. However service was very poor. Waitresses had hair down and continued to play with their hair then proceeded to pick up food orders. We let our waitress know so she could inform someone and after we told her, she began to walk up to us playing with her hair like she was mocking what we had told her. Not very sanitary! Won’t come here again
   

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3. A

   Angela

   Atlanta Metro

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Food and atmosphere was lovely. Our server spent most of the night flirting with 2 guys at the table behind us so we were constantly without drink refills. We asked for a child's menu for our son, yet never received one. We had to them ask her to tell us what was available for children. She seemed rushed and impatient to finish up with us so she could get back to the table behind us and finish her socializing. Typically, we are known for our overly generous tips (especially during holidays), but this time, we left the standard percentage. Would return, but would request a different waitress.
   

   West Texas Chophouse - AirwayResponded 1 day ago

   Hi Angela, thank you for your review! We're glad to hear you enjoyed the food and atmosphere at West Texas Chophouse. However, we apologize for the service issues you experienced, including the lack of drink refills and the child’s menu. Your feedback is valuable, and we will look into these concerns to ensure a better experience for our guests in the future. We appreciate you sharing your thoughts and hope to welcome you back soon for an improved visit!
   

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4. F

   Freddy

   El Paso

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Very good steaks a little to pricey but worth the wait.
   

   West Texas Chophouse - AirwayResponded 1 day ago

   Hi Freddy, thank you for your review! We're thrilled to hear that you enjoyed the steaks at West Texas Chophouse. We understand that pricing can be a consideration, and your feedback is valuable. We appreciate you taking the time to share your thoughts, and we will keep them in mind as we continue to enhance our offerings. We hope to welcome you back soon for another delicious meal!
   

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5. A

   Aaron

   El Paso

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Viviana was an excellent server. She was very attentive, polite and made sure everything was right. We will definitely be going back.
   

   West Texas Chophouse - AirwayResponded 4 days ago

   Hi Aaron! Thank you so much for your fantastic review of West Texas Chophouse! We're thrilled to hear that Viviana provided you with excellent service and made your experience enjoyable. Your kind words motivate our team to keep delivering outstanding dining experiences. We look forward to welcoming you back soon for another great meal! Thank you for choosing West Texas Chophouse!
   

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6. S

   Sandra

   El Paso

   13 reviews

   5.0

   13 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were celebrating our parents anniversary and it was a great experience. The food was amazing and delicious. The service was excellent.
   

   West Texas Chophouse - AirwayResponded 5 days ago

   Hi Sandra! Thank you so much for your wonderful review of West Texas Chophouse! We're delighted to hear that you had a great experience celebrating your parents' anniversary with us. It's fantastic to know that you enjoyed the amazing food and excellent service. Your kind words inspire our team to keep delivering outstanding experiences. We look forward to welcoming you back soon for another memorable meal! Thank you for choosing West Texas Chophouse!
   

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7. W

   Wilson

   New Mexico

   4 reviews

   5.0

   4 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding food and service.. The atmosphere was unbelievable
   

   West Texas Chophouse - AirwayResponded 7 days ago

   Hi Wilson! Thank you for your outstanding review of West Texas Chophouse! We're thrilled to hear that you enjoyed both the food and service, and that the atmosphere made a lasting impression. Your feedback means a lot to our team and encourages us to keep delivering exceptional dining experiences. We look forward to welcoming you back soon for another wonderful meal! Thank you for choosing West Texas Chophouse!
   

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8. S

   Samantha

   El Paso

   1 review

   4.0

   1 review

   Dined on December 20, 2024

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Didn’t honor 7:15 reservation. Ended up being seated at 8 pm. Hostess had an attitude and made a sarcastic remark. Didn’t bother making a comment to the manager, we were all a little frustrated. Our waitress Cassandra was great!! Definitely made up for the frustration.
   

   West Texas Chophouse - AirwayResponded on December 23, 2024

   Hi Samantha, thank you for your review! We're glad to hear that Cassandra provided great service during your visit to West Texas Chophouse. We apologize for the delay with your reservation and the experience with the hostess. Your feedback is important, and we will look into this issue to improve our service. We appreciate you taking the time to share your thoughts and hope to welcome you back soon for a more enjoyable experience!
   

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9. v

   victor

   VIP

   San Diego

   3 reviews

   5.0

   3 reviews

   Dined on December 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We held our office xmas party there. Steaks were perfectly cooked and delicious. The menu was varied with choices for everyone. Very well priced. We were very satisfied with our visit.
   

   West Texas Chophouse - AirwayResponded on December 23, 2024

   Hi Victor! Thank you so much for your fantastic review of West Texas Chophouse! We're thrilled to hear that you enjoyed your office Christmas party with us and found the steaks perfectly cooked and delicious. It's great to know that our varied menu and pricing met your expectations. Your kind words inspire our team to keep delivering exceptional dining experiences. We look forward to welcoming you back for another wonderful meal! Thank you for choosing West Texas Chophouse!
   

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10. C

    Catherine

    El Paso

    1 review

    4.0

    1 review

    Dined on December 8, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    The food was delicious, especially the steaks. One person in our party ordered chicken Alfredo and wasn’t crazy about it, but hey this is a steak house. The drinks were excellent, I had the Lemon Drop and it was perfect. Our server Liliana was very prompt in taking our orders and making certain everything was good . She was very friendly and professional.
    

    West Texas Chophouse - AirwayResponded on December 11, 2024

    Hi Catherine, thank you for your thoughtful review! We're delighted to hear you enjoyed the delicious steaks and excellent drinks at West Texas Chophouse. We're also glad that Liliana provided prompt and friendly service. We appreciate your feedback regarding the chicken Alfredo and will take it into consideration as we strive to improve our menu offerings. Your comments mean a lot to us, and we hope to welcome you back soon for another enjoyable dining experience!
    

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