West Texas Chophouse - Airway

Review summary

1. D

   Desiree

   New Orleans

   3 reviews

   4.0

   3 reviews

   Dined on November 16, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Overall, it was nice. It’s not the most romantic or exquisite place that you could visit in El paso but definitely good for a birthday celebrations or date night. 
   

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   West Texas Chophouse - AirwayResponded 1 day ago

   Hi Desiree, thank you for your review! We're glad to hear you enjoyed your visit to West Texas Chophouse and found it suitable for celebrations. We appreciate your feedback regarding the ambiance and will take it into consideration as we strive to enhance our guests' experiences. We hope to welcome you back soon for another enjoyable evening!
   

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2. M

   Mayra

   Chihuahua

   2 reviews

   5.0

   2 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fue mi primera vez y me encantó volveré más seguido
   

   West Texas Chophouse - AirwayResponded on November 11, 2024

   Hi Mayra! Thank you for your fantastic review of West Texas Chophouse! We're thrilled to hear that you loved your first visit and had a great experience. Our team works hard to create a welcoming atmosphere and serve delicious food, and it’s wonderful to know we succeeded during your time with us. We can’t wait to welcome you back for more meals in the future! Your support means so much to us!
   

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3. S

   Samuel

   New Mexico

   3 reviews

   5.0

   3 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was a very enjoyable dining experience. The host staff was outstanding during my visit.
   

   West Texas Chophouse - AirwayResponded on November 11, 2024

   Hi Samuel! Thank you for your fantastic review of West Texas Chophouse! We’re thrilled to hear that you had a very enjoyable dining experience and that our host staff made such a positive impression on you. Our team strives to provide outstanding service, and your kind words validate their efforts. We look forward to welcoming you back for another memorable visit soon! Thank you for choosing us!
   

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4. OT

   OpenTable Diner

   Amarillo

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great and our waitress was amazing! Thank you!
   

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   West Texas Chophouse - AirwayResponded on November 10, 2024

   Hi! Thank you for your wonderful review of West Texas Chophouse! We're delighted to hear that everything was great and that your waitress provided amazing service. Our team works hard to ensure every guest has a memorable experience, and it's fantastic to know we succeeded during your visit. We look forward to welcoming you back for another exceptional meal soon! Your kind words truly mean a lot to us!
   

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5. A

   Ashley

   El Paso

   5 reviews

   4.0

   5 reviews

   Dined on October 18, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   The food wasn’t cooked properly. The restaurant was not extremely busy yet it took an excessive amount of time to get our server to us throughout the visit. He had great customer skills would’ve just appreciated a bit more attention given the fact we had a big group.
   

   West Texas Chophouse - AirwayResponded on October 19, 2024

   Hi Ashley, thank you for your feedback regarding your visit to West Texas Chophouse. We're glad to hear you appreciated your server's customer skills, but we apologize for the issues with the food and the service time. Your comments are important to us, and we will address them with our team to ensure a better experience for our guests in the future. We hope to have the opportunity to serve you again soon!
   

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6. J

   Juan

   El Paso

   1 review

   5.0

   1 review

   Dined on October 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had issues with our table at first but the manager on shift accommodated us went above and beyond to suit our needs, great service as always!
   

   West Texas Chophouse - AirwayResponded on October 14, 2024

   Hi Juan, thank you for your amazing review! We're thrilled to hear that our manager at West Texas Chophouse was able to accommodate you and provide exceptional service. Your satisfaction is our priority, and we’re glad to know you had a great experience. We look forward to welcoming you back for another fantastic meal soon!
   

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7. M

   Manuel

   El Paso

   2 reviews

   5.0

   2 reviews

   Dined on October 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food always delicious been to the restaurant in always and cimarron and both have been great
   

   West Texas Chophouse - AirwayResponded on October 7, 2024

   Hi Manuel! Thank you for your amazing review! We're thrilled to hear that you consistently enjoy the delicious food and great service at West Texas Chophouse. Your support is greatly appreciated, and it motivates our team to keep delivering the best experience possible. We look forward to welcoming you back soon for another wonderful meal!
   

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8. V

   Vin

   Atlanta Metro

   3 reviews

   2.0

   3 reviews

   Dined on September 12, 2024

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 3

   Steaks were overcooked. Rare steaks were almost burnt and very dry. Waitress was very good. Overall, do not recommend. Same as a Texas Roadhouse.
   

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9. OT

   OpenTable Diner

   Phoenix

   1 review

   5.0

   1 review

   Dined on September 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was our first time here! The people were great and I enjoyed my steak very much. We were celebrating my birthday. The manage was awesome too!
   

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   West Texas Chophouse - AirwayResponded on September 11, 2024

   Hi! Thank you for your fantastic review of West Texas Chophouse! We're thrilled to hear that you chose to celebrate your birthday with us and that you enjoyed your steak and the service. It's wonderful to know that our team made your experience special. We look forward to welcoming you back for more great meals and celebrations in the future!
   

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10. N

    Nick

    El Paso

    3 reviews

    1.0

    3 reviews

    Dined on September 7, 2024

    1. Overall 1
    2. Food 1
    3. Service 4
    4. Ambience 3

    Spinach dip was served burned. Porterhouse steak on the Meat lover’s combo was wholly inedible and over cooked. After the first issue with the appetizer, no manager visited table. Our server, Chris, was kind enough to respond and resolve the issue. After informing our server about the issue with more than a third of our entree, the General Manager visited the table, and was insincerely apologetic. He offered no remedy. Was offered a desert. Did not appreciate that a full third of our $100 plus dish was only worth a $10 desert. Boilerplate response to this review below is in line with their subpar approach to and complete disregard for customer service.
    

    West Texas Chophouse - AirwayResponded on September 9, 2024

    Dear Customer, Thank you for sharing your experience at West Texas Chophouse. We're truly sorry to hear about the issues with your spinach dip and porterhouse steak, as well as the lack of timely resolution from our management team. Your feedback regarding our service and food quality is important to us, and we will address it with our staff to ensure improvements are made. We appreciate your insights and hope you'll consider giving us another chance to provide you with the quality dining experience we strive for. Warm regards, West Texas Chophouse Team
    

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