West Texas Chophouse - Airway

Review summary

1. S

   Samantha

   El Paso

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Didn’t honor 7:15 reservation. Ended up being seated at 8 pm. Hostess had an attitude and made a sarcastic remark. Didn’t bother making a comment to the manager, we were all a little frustrated. Our waitress Cassandra was great!! Definitely made up for the frustration.
   

   Is this helpful?

   Report
2. C

   Catherine

   El Paso

   1 review

   4.0

   1 review

   Dined on December 8, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The food was delicious, especially the steaks. One person in our party ordered chicken Alfredo and wasn’t crazy about it, but hey this is a steak house. The drinks were excellent, I had the Lemon Drop and it was perfect. Our server Liliana was very prompt in taking our orders and making certain everything was good . She was very friendly and professional.
   

   West Texas Chophouse - AirwayResponded on December 11, 2024

   Hi Catherine, thank you for your thoughtful review! We're delighted to hear you enjoyed the delicious steaks and excellent drinks at West Texas Chophouse. We're also glad that Liliana provided prompt and friendly service. We appreciate your feedback regarding the chicken Alfredo and will take it into consideration as we strive to improve our menu offerings. Your comments mean a lot to us, and we hope to welcome you back soon for another enjoyable dining experience!
   

   Is this helpful?

   Report
3. R

   Ray

   VIP

   Dallas

   7 reviews

   2.0

   7 reviews

   Dined on December 5, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Server was very scattered. Took 40mins to get bread to table. My salad was so delayed it came with my entree. I was told my party would have a private room & we did not.
   

   West Texas Chophouse - AirwayResponded on December 7, 2024

   Dear Ray, thank you for your feedback regarding your visit to West Texas Chophouse. We're sorry to hear that your experience did not meet your expectations, particularly with the service and the private room arrangement. Your comments are important to us, and we will address these issues with our team to improve in the future. We appreciate your insights and hope you'll consider visiting us again for a better experience. Thank you for sharing your thoughts.
   

   Is this helpful?

   Report
4. OT

   OpenTable Diner

   Central Coast

   1 review

   5.0

   1 review

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious and the service was outstanding.
   

   West Texas Chophouse - AirwayResponded on November 30, 2024

   Hi! Thank you for your fantastic review of West Texas Chophouse! We're thrilled to hear that you found the food delicious and the service outstanding. Your positive feedback motivates our team to continue providing exceptional dining experiences. We appreciate your support and look forward to welcoming you back for another wonderful meal soon! Thank you for choosing us!
   

   Is this helpful?

   Report
5. D

   Desiree

   New Orleans

   3 reviews

   4.0

   3 reviews

   Dined on November 16, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Overall, it was nice. It’s not the most romantic or exquisite place that you could visit in El paso but definitely good for a birthday celebrations or date night. 
   

   • 

   West Texas Chophouse - AirwayResponded on November 26, 2024

   Hi Desiree, thank you for your review! We're glad to hear you enjoyed your visit to West Texas Chophouse and found it suitable for celebrations. We appreciate your feedback regarding the ambiance and will take it into consideration as we strive to enhance our guests' experiences. We hope to welcome you back soon for another enjoyable evening!
   

   Is this helpful?

   Report
6. M

   Mayra

   Chihuahua

   2 reviews

   5.0

   2 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fue mi primera vez y me encantó volveré más seguido
   

   West Texas Chophouse - AirwayResponded on November 11, 2024

   Hi Mayra! Thank you for your fantastic review of West Texas Chophouse! We're thrilled to hear that you loved your first visit and had a great experience. Our team works hard to create a welcoming atmosphere and serve delicious food, and it’s wonderful to know we succeeded during your time with us. We can’t wait to welcome you back for more meals in the future! Your support means so much to us!
   

   Is this helpful?

   Report
7. S

   Samuel

   New Mexico

   3 reviews

   5.0

   3 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was a very enjoyable dining experience. The host staff was outstanding during my visit.
   

   West Texas Chophouse - AirwayResponded on November 11, 2024

   Hi Samuel! Thank you for your fantastic review of West Texas Chophouse! We’re thrilled to hear that you had a very enjoyable dining experience and that our host staff made such a positive impression on you. Our team strives to provide outstanding service, and your kind words validate their efforts. We look forward to welcoming you back for another memorable visit soon! Thank you for choosing us!
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   Amarillo

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great and our waitress was amazing! Thank you!
   

   • 
   • 
   • 
   • 

   West Texas Chophouse - AirwayResponded on November 10, 2024

   Hi! Thank you for your wonderful review of West Texas Chophouse! We're delighted to hear that everything was great and that your waitress provided amazing service. Our team works hard to ensure every guest has a memorable experience, and it's fantastic to know we succeeded during your visit. We look forward to welcoming you back for another exceptional meal soon! Your kind words truly mean a lot to us!
   

   Is this helpful?

   Report
9. A

   Ashley

   El Paso

   5 reviews

   4.0

   5 reviews

   Dined on October 18, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   The food wasn’t cooked properly. The restaurant was not extremely busy yet it took an excessive amount of time to get our server to us throughout the visit. He had great customer skills would’ve just appreciated a bit more attention given the fact we had a big group.
   

   West Texas Chophouse - AirwayResponded on October 19, 2024

   Hi Ashley, thank you for your feedback regarding your visit to West Texas Chophouse. We're glad to hear you appreciated your server's customer skills, but we apologize for the issues with the food and the service time. Your comments are important to us, and we will address them with our team to ensure a better experience for our guests in the future. We hope to have the opportunity to serve you again soon!
   

   Is this helpful?

   Report
10. J

    Juan

    El Paso

    1 review

    5.0

    1 review

    Dined on October 12, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Had issues with our table at first but the manager on shift accommodated us went above and beyond to suit our needs, great service as always!
    

    West Texas Chophouse - AirwayResponded on October 14, 2024

    Hi Juan, thank you for your amazing review! We're thrilled to hear that our manager at West Texas Chophouse was able to accommodate you and provide exceptional service. Your satisfaction is our priority, and we’re glad to know you had a great experience. We look forward to welcoming you back for another fantastic meal soon!
    

    Is this helpful?

    Report