William De Percy

Review summary

1. P

   Peter

   Newcastle

   1 review

   5.0

   1 review

   Dined on November 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love the styling and feel of this place. The food and service are excellent and they encourage you to bring dogs. A really good night.
   

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   William De PercyResponded on November 9, 2024

   Hello Peter, Thank you for the lovely review, we do love to hear that you are visiting plenty before you have your big day through in the Chateau! Can't wait to welcome you back soon! Kind Regards William De Percy Management Team
   

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2. L

   Lynn

   Berkshire

   2 reviews

   2.0

   2 reviews

   Dined on October 13, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   After hearing this is an award winning restaurant we thought we would splash out and eat out and was greatly disappointed The food was presented well but the meat was tough and hard to cut and eat But more than that the staff were unprofessional
   

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3. M

   Marie

   Cumbria

   1 review

   5.0

   1 review

   Dined on October 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   We loved the warm, welcoming environment as we walked into the restaurant. The food menu was varied with a good choice of food. The mussels were amazing and the Poki bowl was the best I have ever tasted. Whilst it was quiet as it was the afternoon, it was very pleasant. It was well worth the visit and we would highly recommend it.
   

   William De PercyResponded on October 5, 2024

   Dear Marie, Thank you for taking the time to leave a lovely review, we are so happy to hear you enjoyed your visit to us and hope to welcome you back shortly! Warmest Wishes William De Percy Management Team
   

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4. M

   Margaret

   Newcastle

   2 reviews

   5.0

   2 reviews

   Dined on September 29, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Excellent meal, really friendly staff. Only disappointment was no cauliflower cheese! Maybe next time. Overall a very nice Sunday lunch.
   

   William De PercyResponded on October 5, 2024

   Dear Margaret, Thank you for leaving a lovely review, we do hope you come and revisit again in the near future! Warm Wishes William de Percy Management Team
   

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5. C

   Cheryl

   Kent

   1 review

   1.0

   1 review

   Dined on September 15, 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   Food was fantastic but service was appalling . Didn’t get any drinks until after first course was done. They seem very short staffed and our waitress was almost in tears as she was so stressed.
   

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6. D

   Deborah

   Barcelona

   3 reviews

   2.0

   3 reviews

   Dined on September 15, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   This was our second visit to the pub, which is beautifully decorated. We booked in to enjoy an early evening Sunday roast and a few drinks. The young lady who greeted us was warm and welcoming and she thoughtfully put us in a quiet little corner so our large dog wouldn’t be a nuisance to any of the other diners. She also brought our drinks quickly before taking our food order. Unfortunately a few more tables arrived and the dining room was getting full and that’s when it seemed the staff couldn’t cope. We’d ordered another drink as our starters arrived but we got through our first and second courses without the drink arriving. There were also two booths to the side of us and each of these parties were waiting well over half an hour to receive their drinks and there was no sign of any food, so something was wrong either with the bar staff, or not having enough waiting staff on duty to look after the number of diners. After we’d finished, I went to the bar to ask for the bill and the waitress was just pulling my husband’s beer as I approached. Unfortunately it was too late by then as we’d finished eating. To be fair to her, she’d already realised people weren’t getting their drinks and had gone behind the bar to pull them herself. She was extremely apologetic. I told her I wasn’t blaming her, as I could see she was running around busy the whole time we were there and she could only do so much, so this review is absolutely not aimed at her. When she had time, she was brilliant at her job. I’m writing it in the hope that whoever manages the dining room either gets some more resource in place during busy periods or they organise their team better. The food was good on the whole. My ceaser salad starter was lovely and the roast beef dinner was good, although the gravy didn’t seem to be made homemade, which was a shame. My husband had slow roasted belly pork - tasty but this hadn’t been roasted for long enough, so the fat hadn’t rendered down like it should have done.
   

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7. K

   Kathy

   Norfolk/Suffolk

   2 reviews

   5.0

   2 reviews

   Dined on August 23, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a very pleasant and relaxing meal at William de Percy restaurant. We were actually late for our booking as we’d been travelling back from the Scottish Highlands, but the staff were so accommodating even though they were busy. The food was good value, fresh and tasty but more so, the ambiance was warm and welcoming which was just what we needed after a long journey, helped also by the lovely staff who are attentive and friendly. Breakfast the next morning was also excellent - the best smoked salmon I’ve had for some time. Thank you William de Percy.
   

   William De PercyResponded on August 26, 2024

   Hello Kathy, Thank you so much for the lovely review! We always try to go above and beyond to make everyone's stay as great as possible and super happy you took the time to review out hard work! Warmest Wishes William De Percy Management Team
   

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8. S

   Susan

   Los Angeles

   1 review

   5.0

   1 review

   Dined on August 21, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Staff were all very friendly and attentive. Food was all well presented and cooked. Perhaps a little pricey but it was good quality. If I was to be in the area again I’d probably choice different options and look to stay overnight.
   

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9. C

   Claire

   Manchester

   1 review

   3.0

   1 review

   Dined on August 11, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Lovely little place. Service very good. Had the Sunday dinner, was ok. Maybe as there was a wedding on kitchen a little busy. Would try again however if in the area.
   

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10. A

    Andrea

    Cambridge

    3 reviews

    4.0

    3 reviews

    Dined on August 11, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 3

    We had a really lovely Sunday lunch which was very tasty and enjoyed by all. The service was great and the setting was lovely. It was a tad warm inside and there was an occasionally noisy dog at the next table. The only slight dissapointment was the crepes, which had been cooked earlier and were cold and a little dry. Otherwise, would highly recommend.
    

    William De PercyResponded on August 15, 2024

    Hello Andrea, Thank You for taking the time to write a lovely review! We hope that when back in the area you once again dine with us and we will work on the points raised to be even better than our normal service. Kind Regards Le Petit Chateau Management Team
    

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