Zinburger Wine and Burger Bar - Scottsdale

Review summary

1. k

   kristi

   VIP

   Phoenix

   27 reviews

   4.0

   27 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Food is good but it’s loud if you sit inside so if you want to carry on conversations maybe sit outside
   

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2. G

   Gary

   VIP

   Phoenix

   30 reviews

   3.0

   30 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   The food was good. The service, not so much. Ordered condiments when ordering dinner. Dinner came, no condiments. 15 minutes later, after asking twice (and dinner getting cold) it finally came. After dinner, asked for a box and the check. 20 minutes later, neither showed up. Finally left. Not a good experience.
   

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3. C

   CHRIS

   VIP

   Phoenix

   8 reviews

   5.0

   8 reviews

   Dined on December 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service with a wonderful happy hour
   

   Zinburger Wine and Burger Bar - ScottsdaleResponded on December 16, 2024

   Hi Chris, Thanks for the great review! I'm happy to hear you had a great experience when dining with us. We look forward to serving you again soon! Kyle Yeager General Manager Zinburger Scottsdale Quarter
   

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4. T

   Todd

   Denver

   3 reviews

   5.0

   3 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 1

   Too much noise during our visit - we love this place but felt like we were yelling sitting across from each other in a booth.
   

   Zinburger Wine and Burger Bar - ScottsdaleResponded on December 16, 2024

   Hi Todd, Thank you for the 5 star review! I'm sorry to hear that it was too noisy on your recent visit. Any suggestions you have to help with this would be greatly appreciated. We take our guests' comments and suggestions seriously and are always trying to find new ways to improve the quality of experience we can deliver. We look forward to serving you again soon! Kyle Yeager General Manager Zinburger Scottsdale Quarter
   

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5. M

   Megan

   VIP

   Phoenix

   3 reviews

   2.0

   3 reviews

   Dined on December 8, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   Never have I ever had such a rough experience. Kitchen was behind… I get things happen…. I ordered the burger of the month: the Prime Rib burger, I expected this to be juicy. I asked for my burger to be medium, it came out nearly burnt and well done. Thing was dry and crumbled in your mouth. Server was notified and she asked the kitchen how long it would take to remake it and she was told “it would be a while.” The resolve was more sauce and a free (dry) burger. By the time I left, there were 12 empty tables and an unfinished burger. The sauce couldn’t salvage it. Manager was not seen once during this visit- must’ve been too busy to satisfy customers.. won’t be coming back for a long time.
   

   Zinburger Wine and Burger Bar - ScottsdaleResponded on December 9, 2024

   Good Morning Megan, I'm truly sorry to hear about your recent experience at our restaurant! We clearly missed multiple chances to wow you on this visit, from getting your order right to making it right with you when we messed up. I know we missed the mark on your recent visit, but I hope to get another chance to show you that experience was an outlier, not the norm. I would love to talk with you to get some more information so we can improve our operation and make this right with you. Thank you for your time! Kyle Yeager General Manager Zinburger Scottsdale Quarter
   

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6. J

   Jeff

   VIP

   Phoenix

   3 reviews

   1.0

   3 reviews

   Dined on December 8, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I made a reservation for inside, and when I got there, it wasn’t ready so they asked to seat us outside. Once we sat down, our server came and asked us for our orders - 15 mins after we were sat. I didn’t get the shake I ordered for 55 mins and it didn’t taste like gingerbread but more strawberryish. Then we wait some more and don’t see our server at all but 3 times the entire hour and a half ordeal so my husband and I talked to a manager who apologized and comp’d our food. The extra items I requested on my burger were on the side, cold (extra Brie cheese and extra grilled onions - well they were cold and un-useable). Now, for the menu - they have taken off all their specialty burgers and if you want to make your own, it’ll cost you over $20 and you don’t get sides - which is fine but make them good sides. This was my favorite place to get a burger for over a decade and now, I won’t go back. I was so disappointed in every way!
   

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7. D

   Deb

   VIP

   Denver

   3 reviews

   2.0

   3 reviews

   Dined on December 4, 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   The food is great, but it took way too long to get our beers — and the staff should all be conscientious about taking away diners plates. The birds got rather aggressive on the patio! Yikes!
   

   Zinburger Wine and Burger Bar - ScottsdaleResponded on December 5, 2024

   Good Afternoon Deb, I'm sorry to hear there were disappointing aspects to your recent visit with us! Thank you for your feedback, it helps us know where we need to focus more attention and improve the way we operate. I'm also sorry about the birds. I know how frustrating they can be and this just increases the importance of making sure our servers are more attentive with taking away plate on the patio. I hope you have a great day! Kyle Yeager General Manager, Zinburger Scottsdale Quarter
   

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8. K

   Kathy

   VIP

   Chicago

   12 reviews

   2.0

   12 reviews

   Dined on December 3, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 5

   I was really disappointed! I’ve been there before and I really enjoyed it. I don’t know if they have new management but I was very disappointed.
   

   Zinburger Wine and Burger Bar - ScottsdaleResponded on December 5, 2024

   Good Afternoon Kathy, I'm sorry to hear you had a disappointing visit to our restaurant! We strive to provide every guest with great experience and we clearly missed the mark on your last visit. If you would send me a message to let me know more information about your visit, it would help us to improve our operation and be able to prevent you or other guests from having a similar experience moving forward. Thank you for your time! Kyle Yeager General Manager, Zinburger Scottsdale Quarter
   

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9. E

   Eric

   Phoenix

   1 review

   5.0

   1 review

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food with good gluten free buns. Perfect for my family of 6!
   

   Zinburger Wine and Burger Bar - ScottsdaleResponded on December 5, 2024

   Good Afternoon Eric, Thanks for the fantastic review! I'm glad to hear you were pleased with your recent visit. We look forward to serving you again soon! Kyle Yeager General Manager, Zinburger Scottsdale Quarter
   

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10. C

    Candace

    VIP

    Nashville

    3 reviews

    5.0

    3 reviews

    Dined on December 1, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Thank you for continued lovely service and excellent food :)
    

    Zinburger Wine and Burger Bar - ScottsdaleResponded on December 5, 2024

    Good Afternoon Candace, Thank you for the great review! I'm thrilled to hear that you continue to be satisfied with the food and service at our restaurant! We look forward to serving you again soon. Kyle Yeager General Manager, Zinburger Scottsdale Quarter
    

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