ZINO

Review summary

1. T

   Tony

   San Francisco

   12 reviews

   vip
   4.0

   12 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Came for thanksgiving buffet. Food was mostly very good. Crabs were unseasoned. Turkey and Prime Rib were incredible. Stuffing was delicious. Desserts were solid the pecan pie was the star as it was salty and sweet—stood out for sure. Service was ok considering how busy it was. Would repeat!
   

   ZINOResponded 1 day ago

   Dear Tony, Thank you for taking a moment to review your experience. We are honored to learn you enjoyed our Thanksgiving Buffet. It was a pleasure having you as a guest at ZINO Restaurant, and we look forward to welcoming you back next year.
   

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2. G

   Greg

   San Francisco

   3 reviews

   1.0

   3 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   For Chez Panisse prices ($120/person) on Thanksgiving we got a meal from the Safeway deli. Veggies cooked to mush. Desserts from the cheapest supermarket box, not made in house and not even the supermarket bakery level stuff. Waiter nowhere to be found. We finally got to order drinks after we’d finished eating. But automatic 20% gratuity added. Sterile banquet room. This place sucks.
   

   ZINOResponded 1 day ago

   Dear Greg, We’re deeply sorry to hear about your disappointing Thanksgiving experience. Your feedback is invaluable, and we regret falling short of providing the quality and service we are typically known for. The issues you mentioned, from the food quality to the service and ambiance, are unacceptable and not representative of the experience we strive to deliver. Your insights are vital to us as we continually improve and enhance our guest experience. We hope to change your perceptions someday.
   

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3. C

   Cele

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dined there twice in three days- a great place to catch up with friends
   

   ZINOResponded 1 day ago

   Dear Cele, Thank you for dining with us twice in such a short time! We’re delighted to hear that our restaurant provided a great atmosphere for catching up with friends. It’s always wonderful to be part of special moments like these, and we look forward to welcoming you back to ZINO Restaurant soon for more great meals and memories.
   

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4. A

   Amy

   San Francisco

   8 reviews

   5.0

   8 reviews

   Dined on November 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Outstanding service, delicious cuisine and comfortable setting. Every bite was a delight. There were flashing lights in the street due to an emergency vehicle and for half our meal we had to deal with this on our faces since we were seated at a window. No fault of the restaurant but it would have been nice to be offered a different table.
   

   ZINOResponded on November 22, 2024

   Dear Amy, Thank you for sharing your experience. We’re thrilled you enjoyed the service and cuisine. We’re sorry about any unexpected distractions, and we appreciate your understanding. Thank you for dining with us, and we’ll certainly take your feedback into account to improve the experience for future guests.
   

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5. M

   Marc

   San Francisco

   8 reviews

   vip
   4.0

   8 reviews

   Dined on November 16, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Good food, friendly but slow service in fairly empty bar/restaurant.
   

   ZINOResponded on November 25, 2024

   Dear Marc, Thank you for your review. We’re glad you enjoyed the food and our team members' friendliness. We apologize for any service issues and assure you we will work to improve for the future.
   

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6. Y

   Yogesh

   San Francisco

   1 review

   3.0

   1 review

   Dined on November 13, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Our Server got into fight with the chef and it was awful experience being there witnessing that. No one was ready to attend to us and we could hear yelling from the kitchen.
   

   ZINOResponded on November 20, 2024

   Dear Yogesh, Thank you for taking a moment to share. Please accept our sincerest apologies for your experience. What you have shared does not reflect a typical instance for our establishment, and we can assure you your report will be discussed internally to prevent it from occurring again. We hope you will consider giving us another chance to welcome you back to change your lasting impression.
   

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7. P

   Pauline

   San Francisco

   324 reviews

   vip
   5.0

   324 reviews

   Dined on October 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We met for lunch before going to a Berkeley Rep play which is 3 blocks away. We wound up getting breakfast, avocado toast and two eggs with sausage. Food was good. Service was attentive. The restaurant is in an open area next to the lobby but it can get a little noisy with people leaving the hotel but it's not obnoxious or continuous.
   

   ZINOResponded on October 31, 2024

   Dear Pauline, Thank you for sharing your experience at ZINO Restaurant! It’s lovely to hear you enjoyed our tasty breakfast and attentive service. We’re glad our open atmosphere added to the ambiance despite the occasional lobby noise. We look forward to welcoming you back for another enjoyable meal!
   

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8. G

   Gail

   Central Coast

   1 review

   3.0

   1 review

   Dined on October 24, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Pretty good. Nice servers, food is good. Breakfast was an excellent option. Dinner was a little limited on choices. I really liked all the friendly, helpful servers. Dinner too pricey. I had duck pasta and glass of wine. $70.00.
   

   • 

   ZINOResponded on October 28, 2024

   Dear Gail, Thank you for dining with us recently. It's wonderful to know our hospitable team left a memorable impression on you and that you started your day off right with our delicious breakfast offerings. However, we regret that our dinner options left much to be desired. We'll be sure to share your input internally for further consideration, as we are always seeking ways to improve. Take care, and we hope to welcome you back to change your lasting impression.
   

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9. C

   Carol

   San Francisco

   2 reviews

   vip
   5.0

   2 reviews

   Dined on October 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was absolutely impeccable! The servers were so thoughtful, helpful, happy and courteous. They should be training servers in other restaurants, and I am including some with Michelin stars.
   

   ZINOResponded on October 21, 2024

   Dear Carol, We're thrilled that our team's remarkable service stood out to you! It means a lot to us that you found our team's attentiveness worthy of such high praise. Thank you for joining us at ZINO Restaurant, and we look forward to welcoming you back for another incredible dining experience in the future.
   

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10. M

    Marianne

    San Francisco

    6 reviews

    vip
    2.0

    6 reviews

    Dined on October 14, 2024

    1. Overall 2
    2. Food 1
    3. Service 3
    4. Ambience 2

    The food was really terrible. Two of our three dishes were described as really bad. Neither of us ate much of it.
    

    ZINOResponded on October 17, 2024

    Dear Marianne, Thank you for your feedback. We're sorry that your dining experience did not meet expectations. Rest assured, we will share your comments regarding our food offerings with our team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.
    

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