Zocca Cuisine d'Italia

Review summary

1. OT

   OpenTable Diner

   Houston1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   The restaurant’s expectations didn’t align with the hotel’s brand and reputation. The food arrived at a snail’s pace. To top it off, the pizza’s crust was green, a St. Patrick’s Day tradition that should have been mentioned beforehand. If I had known about this, I might have chosen an alternative option, as it was hard for my kids to eat the green pizza.
   

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2. OT

   OpenTable Diner

   Hamburg1 review

   5.0

   Dined on March 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Sehr nettes Personal, leckeres Essen und tolle Location. Gerne wieder!
   

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3. C

   Chris

   Chicago10 reviews

   3.0

   Dined on March 6, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Bar was slow with drinks. Our server was good but could have been more attentive.
   

   Zocca Cuisine d'ItaliaResponded on March 8, 2025

   Hello Chris, Thank you for taking the time to share your experience at Zocca Cuisine d'Italia. We're glad to hear that you found our server to be good. However, we're sorry to learn that the service didn't quite match your expectations. We strive to provide prompt and attentive service to all our guests, and we apologize if this wasn't the case during your visit. We appreciate your feedback and will certainly use it to improve our service. We hope to have the opportunity to serve you again and provide a more positive experience. Best regards, The Management Team
   

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4. H

   Harlee

   Austin8 reviews

   5.0

   Dined on March 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Zocca has yet to disappoint!!! The staff and service is top notch!!! Y’all need to try the meatball, it’s a sight to see and delivers in flavor!! The bolognese, while might not be classic Italian it delicious! Can’t wait to come back! Shout out to Maddy, Julie, JC and the culinary team for the love they showed us!! Thank you!!
   

   Zocca Cuisine d'ItaliaResponded on March 8, 2025

   Thanks for visiting us, Harlee! We're thrilled to hear that you enjoyed your experience at Zocca Cuisine d'Italia. It's fantastic to know that our meatball dish and bolognese hit the spot! We're glad you found our service to be top notch and our classic Italian flavors delicious. Your shout out to our team is greatly appreciated. We're looking forward to your next visit and promise to keep up the good work!
   

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5. J

   Jonathon

   Unspecified1 review

   5.0

   Dined on March 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My server Brandon was excellent. He gave me some great recommendations and serves
   

   Zocca Cuisine d'ItaliaResponded on March 5, 2025

   Thank you for dining with us. We are looking forward to serving you again.
   

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6. E

   Eric

   Phoenix3 reviews

   4.0

   Dined on February 26, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food was good but not great. Portions were a little small versus what expected
   

   Zocca Cuisine d'ItaliaResponded on March 5, 2025

   Hi Eric, Thank you for taking the time to review Zocca Cuisine d'Italia. We're glad to hear that you enjoyed our food, but we're sorry to hear that you found our portions a bit small. We always aim to provide generous portions to match the quality of our dishes. Your feedback is valuable to us and we'll certainly take it into consideration as we continually strive to improve our guests' experiences. We hope to have the opportunity to serve you again and provide a better overall dining experience. Best regards, Zocca Cuisine d'Italia Management Team
   

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7. D

   Domingo VIP

   San Antonio39 reviews

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Yummy spot along the river walk. perfect for a brunch spot and to get away from the hustle of the day. Perfectly placed for a romantic breakfast.
   

   Zocca Cuisine d'ItaliaResponded on March 5, 2025

   Thank you for dining with us. We are looking forward to serving you again.
   

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8. OT

   OpenTable Diner

   Dallas1 review

   4.0

   Dined on February 16, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was greeted by a wonderful host. Arrived to the restaurant ahead of reservation and was seated earlier as well. Very nice staff and the food was good. A great place to celebrate.
   

   Zocca Cuisine d'ItaliaResponded on February 21, 2025

   Thank you for dining with us. We are looking forward to serving you again.
   

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9. t

   ty

   Houston3 reviews

   2.0

   Dined on February 16, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Hostess over whelmed. Couldn’t find our reservation, seated entire party, given one menu and told fight for it. Went to bar and got a beverage menu. We were there three hours due to slow service. Will not be back. Not the experience we expected from the Hilton or a $450 dollar meal.
   

   Zocca Cuisine d'ItaliaResponded on March 5, 2025

   Hey ty, We're really sorry to hear about your disappointing experience at Zocca Cuisine d'Italia. We aim to provide a welcoming and enjoyable atmosphere, and we're gutted when we don't meet expectations. We understand how frustrating it must have been to wait for your table and we apologize for the inconvenience. We're taking your feedback seriously and will work on improving our service speed to make your next visit more enjoyable. Thank you for bringing this to our attention. Best, The Management Team
   

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10. E

    Emily

    Yorkshire1 review

    2.0

    Dined on February 16, 2025

    1. Overall 2
    2. Food 5
    3. Service 2
    4. Ambience 3

    Hostess seemed to be struggling on her own. Took us 15 minutes to just check in. She was very kind, but overwhelmed. She put us in a private room and it took 20 minutes for the waiter to bring water. When he finally did, he didn’t apologize. Food was very good, but dessert took forever.
    

    Zocca Cuisine d'ItaliaResponded on March 5, 2025

    Thanks for the review, Emily! We're glad to hear that you enjoyed the food at Zocca Cuisine d'Italia. We apologize for the delay you experienced with the check-in and the delay in service. We strive to provide efficient service and it's clear we fell short in your case. We appreciate your patience and understanding. Your feedback is invaluable and we'll definitely use it to improve. We hope to serve you better in the future.
    

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