RA Sushi Bar Restaurant - Houston Highland Village, TX

Review summary

1. B

   Bere

   Houston

   2 reviews

   1.0

   2 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   We love Ra but just had an extremely unpleasant and frustrating experience at the Westheimer location. Service was annoyingly slow: slow for the waitress to come get our order, slow to refill our waters, slow to get our food, empty plates were never picked up. Our waitress was not around and we had to ask different staff members for water, for a fork, for the check, for the promised birthday dessert - which we did not get by the time we had to walk up to the cashier to pay our check and leave after waiting for so long. The sushi roll and miso soup were good, but the chicken teriyaki was too plain, dry and the veggies were soggy. I had a $20 certificate that we attempted to use - which really was the main reason we visited today instead of going to another restaurant. Upon paying the check we were informed the certificate was not valid on sundays- but that was not shown anywhere in the email I received. Both the staff and manager seemed bothered by our questioning and showed zero empathy, willingness to help or make it right even after I showed them the certificate email which is misleading and not specific about restricted dates
   

   RA Sushi Bar Restaurant - Houston Highland Village, TXResponded 5 days ago

   Hey, Bere! We're really sorry to hear about your recent experience at RA Sushi Bar - Houston Highland Village. It's clear that we fell short in providing the exceptional service we strive for. We regret that your visit was less enjoyable than your last one. We're also sorry about the confusion with the certificate. We appreciate your feedback and will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right. - RA Sushi Bar - Management Team
   

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2. OT

   OpenTable Diner

   Houston

   2 reviews

   5.0

   2 reviews

   Dined on November 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Joslyn and Tera (my apologies if spelled incorrectly) were absolutely AMAZING. They were very attentive and had great recommendations for drinks. This was our first time eating at RA and will DEFINITELY be back.
   

   RA Sushi Bar Restaurant - Houston Highland Village, TXResponded on November 8, 2024

   Dear Guest1 Thanks for the feedback! We're thrilled to hear that you and your friends had a fantastic time dining with us at RA Sushi Bar Restaurant - Houston Highland Village. It's wonderful to know that our attentive service and great drink recommendations were to your liking. We're always here to provide the best for our guests and your positive feedback is a testament to that. We look forward to welcoming you back for another memorable dining experience.
   

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3. L

   Lauren

   Austin

   1 review

   1.0

   1 review

   Dined on November 2, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Poor service, un-fresh food. Our server- Michael wouldn’t leave for more than 4 minutes until we ordered our food, then once our food came out (all at once), he didn’t come back until we informed him we weren’t happy with the food. Despite barely touching most of the food, nothing was comped, he didn’t apologize, and was rude when delivering the check. Will not be back! Food was atrocious and low grade. Everything was ‘cheap’
   

   RA Sushi Bar Restaurant - Houston Highland Village, TXResponded on November 4, 2024

   Thanks for the feedback, Lauren! We're sorry to hear about your experience at RA Sushi Bar Restaurant - Houston Highland Village. It's disappointing to know that our service and food didn't meet your expectations. We value your input and will take it into consideration as we continuously strive to improve our services and offerings. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance in the future to provide you with the dining experience you deserve. Best regards, RA Sushi Bar Restaurant - Houston Highland Village, TX Management Team
   

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4. T

   Travis

   Atlanta Metro

   5 reviews

   5.0

   5 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great. The food was delicious and the server was amazing!
   

   RA Sushi Bar Restaurant - Houston Highland Village, TXResponded on November 4, 2024

   Thanks for the review, Travis! We're thrilled to hear that you enjoyed your dining experience at RA Sushi Bar Restaurant - Houston Highland Village. It's wonderful to know that our food met your expectations and our server provided excellent service. We strive to provide our guests with an exceptional experience and your kind words are a testament to our efforts. We look forward to welcoming you back soon!
   

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5. M

   Moiz

   Houston

   1 review

   5.0

   1 review

   Dined on October 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place for a date, the place was nice and so were the aesthetics.
   

   RA Sushi Bar Restaurant - Houston Highland Village, TXResponded on October 23, 2024

   Thanks for the feedback, Moiz! We're thrilled to hear that you had a great experience at RA Sushi Bar Restaurant - Houston Highland Village. We strive to create a romantic atmosphere and it's wonderful to know that we succeeded. We're also glad that you enjoyed the aesthetics of our place. We look forward to serving you again soon. - RA Sushi Bar Restaurant - Houston Highland Village Management Team
   

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6. j

   julia

   Austin

   2 reviews

   5.0

   2 reviews

   Dined on October 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food. Very fresh. We enjoyed the dining.
   

   RA Sushi Bar Restaurant - Houston Highland Village, TXResponded on October 7, 2024

   Dear Julia! Thank you so much for your wonderful review and the perfect ratings! We are thrilled to hear that you enjoyed our fresh food and found it to be excellent. Your kind words truly made our day! We always aim to provide excellent service and it's great to know we hit the mark with you. We look forward to serving you again soon at RA Sushi Bar Restaurant - Houston Highland Village. Best Regards, The Management Team
   

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7. C

   Chrystine

   Houston

   32 reviews

   4.0

   32 reviews

   Dined on October 6, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   I had a great time celebrating my birthday. The drinks were amazing. The service was excellent. Everyone said they like their food. I had an issue with mine. I got the lobster and filet mignon roll and it was pretty pricey, and it was not good. The only good part that was good was the fried Lobster. The roll itself was not tasty at all. I will be back, but I was disappointed. I wanted to treat myself.
   

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   RA Sushi Bar Restaurant - Houston Highland Village, TXResponded on October 7, 2024

   Hey Chrystine! Thank you for choosing RA Sushi Bar Restaurant - Houston Highland Village for your birthday celebration and for taking the time to share your feedback. We're thrilled to hear that you enjoyed our drinks and service. We're sorry to hear that your meal didn't meet your expectations. Your feedback is invaluable to us and we'll certainly take your comments into consideration. We look forward to serving you again and delivering a better experience. Sincerely, The Management Team
   

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8. S

   Sydnee

   Houston

   4 reviews

   vip
   5.0

   4 reviews

   Dined on October 5, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Love going to RA Sushi for their Reverse Happy Hour!! The vibe, the service, the food and of course the drinks is what keeps me coming back!
   

   RA Sushi Bar Restaurant - Houston Highland Village, TXResponded on October 14, 2024

   Dear Sydnee! Thanks for the feedback! We're thrilled to hear that you love RA Sushi Bar - Houston Highland Village for your Reverse Happy Hour visits. It's wonderful to know that you appreciate our vibe, service, food, and drinks. Your kind words truly make our day! We look forward to your next visit.
   

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9. R

   Roye

   Houston

   1 review

   5.0

   1 review

   Dined on October 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had a great time with the food, the service, and music.
   

   RA Sushi Bar Restaurant - Houston Highland Village, TXResponded on October 6, 2024

   Dear Roye! Thank you so much for your wonderful review! We're thrilled to hear that you had a great time with our food, service, and music. It's always a pleasure to serve guests like you who appreciate our efforts. We look forward to welcoming you back to RA Sushi Bar Restaurant - Houston Highland Village soon. Best regards, The Management Team
   

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10. R

    Roxanne

    Houston

    25 reviews

    5.0

    25 reviews

    Dined on September 30, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    We are repeat customers to RA Sushi and always enjoy the food. We primarily eat sushi rolls which are always very tasty and fresh. This time we went during Happy Hour and took advantage of terrific deals on food and wine. Service was also great. Michael and Nia were very friendly and fun. They were attentive but did not rush us and allowed us to have a relaxed evening. Overall a great experience and recommended.
    

    RA Sushi Bar Restaurant - Houston Highland Village, TXResponded on October 2, 2024

    Thanks for the review, Roxy! We're thrilled to hear that you enjoy RA Sushi Bar - Houston Highland Village during our Happy Hour deals. It's fantastic to know that our sushi rolls continue to impress you. We're also glad to hear that you had a great time with our service and that you found the overall experience to be relaxing. We look forward to serving you again soon!
    

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