Roy's Ko Olina

Review summary

1. J

   Jan

   Hawaii

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 5

   I have dined at Roy's multiple times and the service and food has always been excellent. Yesterday, I took my husband for his Birthday to Roy's at Koolina. Service was terrible. I had to ask on 4 occasions for them to refill my tea. Waiter and the water boy came to my table multiple times and did not acknowledge our empty glasses, I had to ask each time for a refill. I ordered the smoked brisket which is what I always order and it is normally really good but the brisket came out very salty so I sent it back and they said they expedite it and it should be out in 10-15 minutes. We had already ordered our dessert so I told the waiter to have the kitchen pack it to go. Well, another waiter brought my food to the table to eat. I told him that I told the waiter to pack it to go as our dessert would be out soon. He took it to have it packed. My husband then asked them to pack his left over ribeye steak to go, they brought our dessert, we ate our dessert, they gave us the check and said they took off our appetizer since my brisket was salty and of course I gave a 22% tip even though our service sucked. I did this because I once worked in the industry earning tips so no matter how bad the service is I make it a point to give them a tip. We left and came home. When I unpacked the bag which had my brisket, I realized they never brought my husband's leftover steak that we paid for. Normally, when we dine there's a male manager always comes to our table to ask us how the food and service was and to talk to us about our experience. Unfortunately, no one came to our table to ask us how everything was. Not sure if I will go back here for thr money we spend.
   

   Is this helpful?

   Report
2. OT

   OpenTable Diner

   Sacramento

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Incredibly disappointing experience. Food subpar. Service subpar. They sat us by the back door which was opened and closed nothing short of 1000 times. Creating a wind tunnel directed at our table. Im not a Karen. But you spend $500 on a meal, you expect an experience that doesn’t rival Dennys at 3:00am. Do better.
   

   Is this helpful?

   Report
3. J

   John

   Washington DC

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely seating on the bridge bar lanai and lovely live entertainment that was outstanding
   

   Is this helpful?

   Report
4. c

   carlee

   Orange County

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were top notch. Roy’s doesn’t disappoint.
   

   Is this helpful?

   Report
5. R

   Rani

   Hawaii

   1 review

   2.0

   1 review

   Dined on November 16, 2024

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   Service excellent, food bad for the price they charge, ambience excellent, music/entertainment bad, you should have Hawaiian music. Sorry your food was bad for your price that you charge. It wasn't worth it. I will never go back again. Sushi was sliced very thin , the price was too high. Deserts was too expensive. I expected because it was a top-of-the-line restaurant my name, I expected something better than that what I experienced. 
   

   Is this helpful?

   Report
6. D

   David

   Seattle

   3 reviews

   5.0

   3 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hands down some of the most amazing food I’ve had. I had the brisket and shrimp dish that was over the moon. By far the best brisket I’ve ever had. We went back multiple times during our stay in Ko’ Olina. Every time was an excellent experience all around.
   

   Is this helpful?

   Report
7. K

   Kelly

   Edmonton

   2 reviews

   5.0

   2 reviews

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best restaurant in Ko Olina. Children are served appys as part of their meal with in minutes. Keep them busy and quiet! Brilliant !
   

   Is this helpful?

   Report
8. B

   BONNIE

   Seattle

   3 reviews

   5.0

   3 reviews

   Dined on November 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic food and lots of choices! We have to go back!
   

   Is this helpful?

   Report
9. K

   Kane

   Hawaii

   1 review

   5.0

   1 review

   Dined on November 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great service and attentive wait staff. Food was excellent and portioned well. The only downside was that it's a little noisy but seating is spacious so it's not like you can hear other table's conversations.
   

   Is this helpful?

   Report
10. K

    Karl

    New York State

    1 review

    2.0

    1 review

    Dined on November 12, 2024

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 4

    The fish tasted very fishy. Bbq Shrimp was raw Now worth the $85
    

    Is this helpful?

    Report