Roy's San Diego Waterfront

Review summary

1. L

   Loren

   San Diego

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   I was disappointed in that I indicated on my reservation note we were celebrating a birthday. I noticed at least one other patron received a nice birthday card from Roy's. I don't know the specifics on how their reservation was made, but we didn't get one. I thought the information we placed in notes for our open table reservation was read by the restaurant staff, this seems to indicate maybe they don't pay attention. A little disappointing if true
   

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2. S

   Steven

   VIP

   Chicago

   117 reviews

   3.0

   117 reviews

   Dined on December 16, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   The food at Roy’s was great. However the service was spotty. My martini was ordered “very dirty”, but was delivered without olive brine. I asked to add it, and was told that they would be happy to do so, but I did not get it until the entree arrived. We sat down to dirty knives. I had to ask the water service person for iced tea because we had not seen the server for several minutes. Had I seen the server earlier, we would have enjoyed ordering wine, but by then been were ordering dessert. All minor things, but you expect more from a restaurant where you are paying well over $150/person.
   

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3. G

   Gerd

   Greater Boston

   1 review

   4.0

   1 review

   Dined on December 16, 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Waiters mixed up the three orders of Rib eye medium rare, medium, and well done. It was somewhat embarrassing to switch plates halfway through a business meal….
   

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4. B

   Betty

   Los Angeles

   9 reviews

   5.0

   9 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   It’s the Christmas holiday. Lots of parties which probably accounted for the noise and slower service. Even so, love this restaurant!
   

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5. K

   Kathy

   Sacramento

   18 reviews

   5.0

   18 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   They had the door to the patio open, and it was very windy outside. Consequently, we had to eat with our coats on. Not the best experience for us at Roy's since we LOVE their other locations.
   

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6. R

   Robert

   San Diego

   2 reviews

   4.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We enjoyed out dining experience at Roy’s . Our server Ralph, was very attentive and The food was delicious . The restaurant setting made for an enjoyable experience!
   

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7. S

   Steve

   VIP

   San Diego

   61 reviews

   5.0

   61 reviews

   Dined on December 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a very enjoyable experience. The wait staff were knowledgeable and friendly and very efficient. The bartender was excellent with her service and making the drinks. The food was was excellent. Everyone enjoyed their meal and raved about the dessert.
   

   Roy's San Diego WaterfrontResponded on December 11, 2024

   Mahalo, Steve! We hope to welcome you back soon!
   

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8. A

   Alexis

   VIP

   Caribbean

   9 reviews

   3.0

   9 reviews

   Dined on December 10, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Good food. Very, very slow service for a 5pm reservation. We didn’t make it out until 8pm even with rushing the waiter.
   

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9. J

   Julia

   Orlando

   7 reviews

   3.0

   7 reviews

   Dined on December 9, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   Awful waiting times, appetizers coming after main courses, wait time for an hour on Monday at 2pm and lame explanation from server
   

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10. R

    ROBERT

    VIP

    New York City

    6 reviews

    1.0

    6 reviews

    Dined on December 9, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 4

    Booked and sat down. After waiting 40 minutes for our food we were told we had to wait further 40 minutes. For the absurd prices they charge, this is really ridiculous. We left w/o eating
    

    Roy's San Diego WaterfrontResponded on December 11, 2024

    Aloha Robert, Thank you for sharing feedback from your recent visit. I am sorry to hear that your experience was anything but extraordinary. I would welcome the opportunity to make this right and have the Managing Partner reach out directly, if you could provide the best way to be reached. Mahalo, TIna N.
    

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