Ruscello - Nordstrom Ridgedale

Review summary

1. M

   Marianne

   Minneapolis

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Never disappoints, always good food, friendly wait staff, Ruscello great spot on shopping day or casual date nite♥️
   

   Is this helpful?

   Report
2. J

   Jennifer

   Atlanta Metro

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 5

   We had a reservation for 12:15 and had to wait a while to be seated. There was no host, and it looked like there were only two servers in the entire restaurant. Then we waited one hour to get drinks, and food came shortly after that! The servers were sweet and did the best they could, but they admitted they were very understaffed. Our Christmas work lunch took two hours! A store manager should have intervened. There could have been someone in Nordstrom who could have helped.
   

   Is this helpful?

   Report
3. R

   Reagan

   Chicago

   7 reviews

   5.0

   7 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Table by the window added a great touch to an amazing meal that was topped by the service! Always a favorite.
   

   Is this helpful?

   Report
4. C

   Connie

   Minneapolis

   37 reviews

   5.0

   37 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The perfect spot for a great lunch with friends. I recommend the gnocchi.
   

   Is this helpful?

   Report
5. B

   Barbara

   VIP

   Minneapolis

   45 reviews

   5.0

   45 reviews

   Dined on October 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you for a very positive experience. We chose the turkey and avocado sandwich, which was delicious! Special thanks to our server Dede who was extremely pleasant, efficient, and made us feel very comfortable.
   

   Is this helpful?

   Report
6. D

   Denise

   VIP

   Minneapolis

   12 reviews

   1.0

   12 reviews

   Dined on October 13, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   It seemed like the restaurant was understaffed and the servers/host/bartender were all quite stressed. It was a very disappointing lunch, we waited over 20 minutes to receive our coffee we ordered. We almost left because the service was so poor. The bartender was frazzled and came over to use complaining how busy they were (instead of "we appreciate your patience in waiting" or comp us coffee or something. One of the items we ordered never came. Then, after we paid they charged the wrong ticket (a higher amount) then our original receipt, so they had to redo our credit charge. We may not be returning after this dreadful experience.
   

   1 person found this helpful

   Report
7. P

   Peter

   VIP

   Minneapolis

   16 reviews

   5.0

   16 reviews

   Dined on September 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Ruscello continues to improve and excel. While service could have been a bit speedier, attentive, this was more than made up with the food, and then attentiveness in making sure our meals were perfect. Even changing a part of the menu, providing a gluten-free option on the fly.
   

   Is this helpful?

   Report
8. P

   Peter

   VIP

   Minneapolis

   16 reviews

   5.0

   16 reviews

   Dined on September 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   It seems odd to us, but Ruccello at Nordstrom (Department Store) has been our go-to restaurant for number of years. It’s close, great food, reasonable prices, great service. Unfortunately, the pandemic took a major hit on the place, to the degree hours were cut back to daytime hours only. Food quality, and service went way down. But Jason, new general manager, arrived in-town at the beginning of the summer with high aspirations, calling the place a turnaround. Well yes, and while not quite to the level it was, the food quality is now better than before before, and service is coming up. Ruccello has now become our go-to again. Excellent food, now very creative food ideas, and once again, acting as great hosts.
   

   Is this helpful?

   Report
9. M

   Mary Jo

   Minneapolis

   2 reviews

   4.0

   2 reviews

   Dined on September 3, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   I like this restaurant and really would like to eat here more often...but I forget it's there! Tucked into a quiet part of the store, Ruscello's food experience is consistently above par. Service has always been very good, too.
   

   Is this helpful?

   Report
10. V

    Vicki

    Minneapolis

    2 reviews

    3.0

    2 reviews

    Dined on August 30, 2024

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 3

    Sadly, worst food I’ve ever had there. 9/10 times I get the salmon Niçoise salad. The salmon was a little over cooked, the greens was mostly escarole, there were hardly any beans and the eggs and potatoes seem like they were cooked a couple of days prior. Also salad was over dressed which is never usually an issue. I think Ruscello got hit during Covid and is struggling to come back to the same pre-pandemic level.
    

    1 person found this helpful

    Report