Ruth's Chris Steak House - Ann Arbor

Review summary

1. S

   Sharon

   VIP

   Detroit

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service by Amanda was fantastic! Filets were cooked perfect. My husband and I split the Ruth chopped salad, garlic mashed potato’s,. and Stuffed Mushroom and Crab appetizer. Everything was delicious. We have been to your restaurant several times this year and always an enjoyable evening. Just a suggestion: Bring back the Lobster Bisque soup.
   

   Ruth's Chris Steak House - Ann ArborResponded 3 days ago

   Thank you for your kind review! We’re delighted to hear Amanda provided fantastic service and that you enjoyed your meal, especially the perfectly cooked filets and delicious sides. It’s always a pleasure to have you dine with us. We’ll be sure to pass along your suggestion about the Lobster Bisque to our team. We look forward to welcoming you back soon!
   

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2. r

   ronald

   Mexico City

   6 reviews

   5.0

   6 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Truly, an absolutely special and fun Christmas Eve dinner with a few of my kids. Steven, our waiter, was 10 out of 10. Recommended perfect selections of wine. And our food was spot on. Medium was medium and medium rare was medium rare!! we have tried many different restaurants over the decades on Christmas Eve and I think this is a keeper !!
   

   Ruth's Chris Steak House - Ann ArborResponded 3 days ago

   Thank you for sharing your wonderful experience! We’re so glad you chose to spend Christmas Eve with us and that Steven made the evening memorable with his excellent service and wine recommendations. It’s great to hear the food hit the mark as well. We look forward to welcoming you back for many more celebrations!
   

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3. B

   Breanne

   Los Angeles

   1 review

   5.0

   1 review

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   This was my first time going to Ruth’s Chris steakhouse. We were there to celebrate my boyfriend‘s birthday. The hostess staff was super nice. Our waiter was nice but seemed to be in a hurry the whole time we were there. The food was delicious. And although expensive, it’s totally worth it for a special occasion or holiday dinner.
   

   • 

   Ruth's Chris Steak House - Ann ArborResponded 3 days ago

   Hey Breanne, we're so glad to hear that you enjoyed your first visit to Ruth's Chris Steak House Ann Arbor. It's always a pleasure to hear from our valued guests, and we're thrilled that you found our staff to be super nice and our food delicious. We're sorry to hear that you found the service to be a bit rushed. We strive to provide excellent service to all our guests and your feedback helps us improve. We're glad that you found value in your dining experience and that your boyfriend's birthday was celebrated with us. We look forward to serving you again soon!
   

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4. T

   TIMOTHY

   VIP

   Detroit

   4 reviews

   4.0

   4 reviews

   Dined on December 21, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   All 4 diners ordered ribeye medium rare They were not consistent
   

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5. K

   Kaila

   Detroit

   1 review

   5.0

   1 review

   Dined on December 20, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great drinks. Some of the food was okay, the rest was amazing. It was tasty and so hot coming to our table. Amanda was so sweet the whole time. The bread was so good and soft. You could taste the freshness of the seafood too.
   

   Ruth's Chris Steak House - Ann ArborResponded 3 days ago

   Thank you for your feedback! We’re thrilled you enjoyed our drinks, the freshness of our seafood, Amanda’s attentive service, and the quality of our bread. We appreciate your comments on the food and will use them to continue improving. We look forward to welcoming you back soon!
   

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6. M

   Mike

   Detroit

   1 review

   5.0

   1 review

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. Great service. Went for our anniversary and would definitely go back.
   

   Ruth's Chris Steak House - Ann ArborResponded on December 18, 2024

   Hi Mike, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
   

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7. B

   Bret

   VIP

   Detroit

   1 review

   2.0

   1 review

   Dined on December 15, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   We eat at Ruth’s Chris regularly, but this experience was subpar. We had reservations for 7:30 and were told there was a backup, so it would be a 25-minute wait. We arrived at 7:25 but weren’t seated until 8:10—45 minutes later. Once we were seated, our waitress came promptly to take our drink and appetizer orders. However, after the appetizers arrived, she didn’t return to take our main course orders until 10 minutes later. My daughter and I both ordered the same steak, the New York Strip. While hers tasted normal, mine had a gamey flavor, which was very strange. This was not the Ruth’s Chris experience I’m accustomed to. As I mentioned, we eat there regularly—not just at this location—but this visit was disappointing.
   

   Ruth's Chris Steak House - Ann ArborResponded on December 18, 2024

   Hi Bret, thank you for your honest feedback and for being a loyal guest. We deeply regret that your recent experience did not meet the high standards you’ve come to expect from Ruth’s Chris. The delays in seating and service, as well as the inconsistency with your steak, are not reflective of the experience we strive to provide. We’ve shared your comments with our team to ensure improvements are made. We truly value your patronage and hope to have the opportunity to restore your confidence in us on a future visit!
   

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8. J

   James

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined on December 14, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   To start, we book a lot of reservations, and when you have to stand at the door for 20 to 30 minutes, watching people come in and sit down is frustrating, to say the least 😑. Then they sit us down with a server that had just had a 10 people birthday party sit down so it took her almost 20 minutes just to come over and do bare minimum basically because she was getting 20% from both parties so why try and food was on par with outback.so basically we wasted 2 and half hours to be disappointed first Troy and now Ann arbor. There's way too many great choices in high-end restaurants to waste your time and money on Ruth Chris
   

   Ruth's Chris Steak House - Ann ArborResponded 3 days ago

   James, thank you for sharing your feedback. We deeply regret that your experience did not meet your expectations. We strive to provide exceptional service and a seamless dining experience, and it’s clear we fell short in this instance. Your concerns about wait times, service, and food quality will be shared with our team to ensure improvements are made. We truly value your input and hope you’ll consider giving us another chance in the future to provide the level of excellence we are known for.
   

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9. O

   Oliver

   VIP

   Detroit

   15 reviews

   5.0

   15 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always the best. Most consistent dependable good time you can have. Tomahawk cut is worth it every time.
   

   Ruth's Chris Steak House - Ann ArborResponded on December 18, 2024

   Thanks for visiting us, Oliver! We're thrilled to hear that Ruth's Chris Steak House Ann Arbor is your go-to for a good time. We continually strive to provide the best for our guests and your feedback is truly appreciated. We look forward to serving you again soon!
   

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10. l

    louise

    Detroit

    3 reviews

    2.0

    3 reviews

    Dined on December 14, 2024

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 2

    I was very unimpressed with our dinner on Saturday evening. The menu seems so tired and so old. The choices on sides were very unimaginative. A young couple got engaged next to us and we asked the waitress to buy them a drink on us. Well they put it on our bill and never told the couple so I am sure they did not notice until their bill came. They gave us a free cheesecake piece for our wedding anniversary and it was definitely freezer burnt and not even made in house. It was so gross I came home and ate Stroh's chocolate ice cream. I have not gone to a Ruth Chris Steak house in about 10 years. Nothing on the menu seems updated. I can't say any of the sides or the steak was anything worth mentioning. I will not go back. The staff was nice it was just the food was poor.
    

    Ruth's Chris Steak House - Ann ArborResponded on December 18, 2024

    Thank you for taking the time to share your experience. We sincerely apologize that your dinner did not meet your expectations and that we fell short in delivering the exceptional dining experience you deserve. Your feedback regarding the menu, food quality, and service has been shared with our team for immediate review and improvement. We deeply regret the disappointment on such a special occasion and hope you’ll give us the chance to provide a much better experience in the future!
    

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