Ruth's Chris Steak House - Scottsdale

Review summary

1. OT

   OpenTable Diner

   VIP

   Orange County

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our last few times we ate here we had horrible experiences, food was not cooked properly and most of the food was cold as well. Our servers did not check on us often enough and we did not get drink refills either. 
   

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2. OT

   OpenTable Diner

   Cleveland

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 5

   Disappointing experience at a top-notch place. A table for two, we waited 45 minutes for our seafood tower appetizer, and entrees came out 88 minutes after our reservation time. Both steaks were undercooked from the ordered preference. Our waiter was great, and apologized profusely for the kitchen performance.
   

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3. C

   Chris

   Denver

   4 reviews

   2.0

   4 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   No alcohol, no service. On this night, we decided not to order alcohol with our meal and we definitely noticed the difference in level of service. Our server didn't come to our table much and he forgot about 5 different requests we had for him (e.g. water refills, replacement napkin, food boxes, bill) to a point where my wife even went and got the water jug herself to fill up our glasses. The food was good as usual but both our steaks were medium rare at best when we ordered them medium. Lucky we also like our steaks medium rare sometimes. However, we couldn't even tell or show our server the medium rare cook because we barely saw him and he never asked us about our meal. We waited 40 minutes for our entrees after we ordered so we didn't want to return them, as we were hungry wanted to eat. The garlic mash potatoes and sweet potato casserole were amazing! They were the best part of our meal and we ordered $65+ steaks. The ambiance was great as we sat outside on a beautiful, comfortable night.
   

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4. S

   Saul

   Phoenix

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was perfect the service was 5stars would recommend them to anyone.
   

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5. S

   Suave

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had a great birthday dinner! It was me and my friends birthday we were served by a great person he made sure of us to have a great night!
   

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6. S

   Sean

   Phoenix

   2 reviews

   2.0

   2 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 5

   I ordered the ribeye and I’m not sure if they baste it in a butter sauce but they should use a non salted butter because the entire steak tasted so salty I couldn’t eat half of it. I had to mix it with mashed potatoes to be able to eat it. My husband ordered a tomahawk and he asked for medium, and cut into it and it’s was rare still. The server was taking foreverrrrr to get to us, but had no problem giving us our check right away. Overall 6.4/10.
   

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7. F

   Frank

   VIP

   Washington DC

   16 reviews

   5.0

   16 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always love Ruth Chris. Best food in the country. Service was excellent!
   

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8. J

   Jim

   Phoenix

   9 reviews

   5.0

   9 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Leo. These 5 stars for Leo. Truth be told, we go to Ruth’s Chris Steakhouse every couple years at best. We know we can get an excellent steak and know what to expect regarding atmosphere. My wife and I also like to try new restaurants whenever possible. However, tonight we were ushered through a refreshingly authentic experience by Leo. We didn’t just eat a well prepared meal brought to us by a polished professional, though we did do that. We were truly served a memorable experience by someone who does not merely wait tables but has honed a craft. It takes someone truly special to leave you feeling befriended in just an hours time. Whether he’s a natural, disposing decades of experience or both; he brought RCS back from the brink of obscurity for us. I am somewhat reluctant to leave reviews but when something like tonight occurs, I’m left without a choice. We will be back, and we will always ask for Leo.
   

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9. T

   Tim And Beth

   VIP

   Minneapolis

   2 reviews

   1.0

   2 reviews

   Dined on February 21, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   We were seated at the time of our reservation, assistant waiter promptly brought us bread and filled water glasses. Waited a bit for main server. Ordered a bottle of wine, then waited at least 15 minutes. Spilled all over our tablecloth. He did not have anyone taste the wine, just poured for everyone. The we ordered our meal. And we waited. People that ordered after us were getting their food. Finally it was delivered by the kitchen runner staff. Our asparagus was not brought with all the other food, and she said she would go right back to get it. Never came. Our waiter never checked back with us to see if we had everything and to ask how our meal was. When the bus boy came to clear dishes, we asked to talk to the manager. Our asparagus was delivered to table when everyone was done eating. Waiter told us that he would take the asparagus off our bill. Nope, it was on the bill. Then we waited and waited for our dessert. Finally we flagged down the manager to see if he could get our desserts. Within a minute he was at the table with them. Our bill arrived, we waited for waiter to come back and tell him of the correction needed. After 15 minutes he hadn’t returned. One of our party went and stood by the cashier station for the manager to correct our bill and take payment. Nothing about this visit was enjoyable, except the delicious steak. The shrimp on top of one of the filets was cold, another was hot. We will not return to this restaurant anytime soon. Numerous apologies from manager. Our waiter seemed to be more worried about busing tables than taking care of his patrons.
   

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10. K

    Kathryn

    VIP

    Phoenix

    42 reviews

    1.0

    42 reviews

    Dined on February 21, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2

    We have always enjoyed coming here and eating on the patio but tonight was not one of those nights. In fact it was our anniversary and this meal ruined our night. The service was terrible. Shay our waiter must have been new or at least I hope so. It took forever to get seated even with reservations. They claimed to be short staffed. We didn’t get bread for 45 minutes and our dinners were not what we ordered. The waiter never came back to check on us to order more drinks or see if we needed anything and didn’t even acknowledge our anniversary even with it marked on the reservation. Needless to say we won’t be going back anytime soon.
    

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