Sanderlings - Seascape Resort

Review summary

1. A

   Anthony

   San Francisco

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our dinner took forever and when it arrived at our table it was cold by then we were so hungry we just ate it. The salad alone took 35 minutes and the server told us that the same guy who makes the salads is the same person that makes all the dessert that's why it takes a long time to get your summons. Overall the food service is all horrible and very expensive for the quality. We will not eat at this restaurant again even if we stay at this hotel we will look for another restaurant nearby.
   

   Sanderlings - Seascape ResortResponded today

   Dear Anthony, Thank you for your feedback. We sincerely apologize for the delays you experienced with your meal and the quality of service you received. Providing timely and high-quality dining experiences is a priority for us, and we regret that we did not meet that standard during your visit. We are reviewing our processes to ensure that such delays are addressed, and we will be working with our team to improve both the speed of service and overall guest satisfaction. We appreciate your input and hope you will reconsider dining with us in the future.
   

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2. P

   Pedro

   Miami

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   You would think for Valentines especially for the for the price the ambiance and tables the “experience” would be better. They threw together an upstairs conference room, with unstable plastic round tables and conference chairs put a white table cloth and dubbed special. The room was very bright as well abnormally bright no ambiance. The food was great!! The experience for $400 was very lacking.
   

   Sanderlings - Seascape ResortResponded today

   Dear Pedro, Thank you for your feedback. We’re pleased to hear that you enjoyed the quality of the food, but we regret that the overall experience did not meet your expectations. We understand how important the environment is, especially for special occasions, and we apologize that we did not deliver the experience you anticipated. We are reviewing our event setup and ambiance for future occasions to ensure that our guests feel the atmosphere matches the premium experience we strive to provide. We appreciate your input and hope to have the opportunity to offer you a more refined experience in the future.
   

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3. C

   Cole

   Cancun

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   They had a valentines menu that was very limited and highly deceiving (there were no prices). We were sat upstairs in a meeting room with portable tables and the food arrived cold and didn’t have much flavor (literally the main my gf got was a pesto pasta that had hardly any pesto - no protein or anything). It was the quality of food I expect from a lower-tier all-inclusive resort in Mexico. The food came in insanely small portions, and with one drink each, still came out to $350 with a 15% tip. I’ve never felt so played - not to mention we spent another $100 going out to eat after because we were left so hungry. Will not ever go back and highly do NOT recommend.
   

   Sanderlings - Seascape ResortResponded today

   Dear Cole, Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations, and we regret that several aspects of your visit fell short. Transparent communication is essential, and we will be taking steps to ensure our guests have a clear understanding of menu options and pricing moving forward. Additionally, we are disappointed to hear that the quality of the food and the dining environment did not meet your expectations. We strive to provide a high standard of service and cuisine, and your comments regarding the meal and portion sizes will be reviewed with our culinary team to ensure future improvements. We appreciate you bringing these matters to our attention, and we hope you will consider giving us another opportunity in the future.
   

   1 person found this helpful

4. N

   Neel

   San Francisco

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Not at all what they show in photos. They did not tell us anything about prix fix menu before hand and did not have any regular menu. We drove down 90 minutes for nothing
   

   Sanderlings - Seascape ResortResponded today

   Dear Neel, We’re sorry to hear that your visit did not meet expectations. We strive to provide a seamless dining experience, and we regret that the details of our prix-fixe menu were not communicated more clearly in advance. Your feedback is valuable, and we will work on improving how we share important menu details with our guests ahead of time. We appreciate you taking the time to share your experience.
   

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5. M

   Manuel

   San Francisco

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   Took 1 hour and 15min to get our food from the time we seated.
   

   Sanderlings - Seascape ResortResponded today

   Dear Manuel, Thank you for your feedback. We sincerely apologize for the extended wait time you experienced during your visit. We understand that timely service is essential to a positive dining experience, and we deeply regret that we did not meet that expectation. We are reviewing our operational procedures to address the delay and ensure that our service aligns with the high standards we strive to maintain. Your experience is important to us, and we are committed to improving in this area moving forward. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience.
   

   1 person found this helpful

6. G

   Gail

   VIP

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed a beautiful sunset dinner with outstanding food and service. We each had the opah fish special and a delicious raw fish appetizer. Will definitely come back again!
   

   Sanderlings - Seascape ResortResponded on February 10, 2025

   Dear Gail, we're thrilled to hear that you enjoyed your sunset dinner with us and that both the opah special and the fish appetizer hit the mark. It’s always our goal to provide outstanding food and service, and we’re so glad we could make your evening special. We look forward to welcoming you back again soon!
   

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7. E

   Erin

   San Francisco

   1 review

   5.0

   1 review

   Dined on February 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was the perfect place for a nice business lunch. It was quiet & private enough to talk business and enjoy an excellent meal.
   

   Sanderlings - Seascape ResortResponded on February 6, 2025

   Dear Erin, We’re delighted to hear that you enjoyed your meal and that Sanderlings was a great choice for your business lunch. We truly appreciate your kind words and your review! Looking forward to serving you again soon!
   

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8. B

   Bob

   San Francisco

   27 reviews

   5.0

   27 reviews

   Dined on January 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Enjoyed brunch on the patio and the wonderful view that comes with it. Was glad to see that the food and service are once again top notch! I strongly recommend Sanderlings for a really nice casual dining experience.
   

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9. M

   Margaret

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined on January 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The sun was out and we sat outside. It was absolutely gorgeous and not crowded
   

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10. p

    philip

    San Francisco

    5 reviews

    5.0

    5 reviews

    Dined on January 3, 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Great and committed staff who care about guests and provide a lovely experience
    

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