Solita Tacos and Margaritas - Valencia

Review summary

1. C

   Christopher

   Los Angeles

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had dinner on Christmas and we didn’t have to wait no longer than five minutes to be seated
   

   Is this helpful?

   Report
2. V

   Vicki

   Los Angeles

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for CHRISTMAS dinner and it was great. First time there and menu has something for everyone. So much flavor to the food.
   

   Is this helpful?

   Report
3. OT

   OpenTable Diner

   Los Angeles

   20 reviews

   2.0

   20 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 4

   Not sure if it’s because it was a couple days before Christmas and they’re short handed or they’re new and that’s how they are. Since they opened we’ve had lunch or dinner at Solitas whenever we are in Valencia. Service is usually spot on and I never have to ask for anything. I had to stop people other than our server for more water, chips, napkins, even to just order. Our server passed us a couple times before I had to hail her down and asked if we could order. She was chit chatting with the customers at the other tables but felt like we were bothering her. I’m not obnoxious or loud and am very polite but the whole experience made me come very close to being obnoxious and/or loud. Instead, my daughter and I just enjoyed our meal when we got it and gave the minimum tip which not a single one of them deserved. Going back to solitas will be very debatable after this experience.
   

   Solita Tacos and Margaritas - ValenciaResponded 1 day ago

   Hello, We're sorry to hear about your recent experience at Solita Tacos and Margaritas - Valencia. We appreciate your feedback and we're gutted that we didn't meet your expectations this time around. We're always looking to improve and your feedback is crucial in this process. We're glad to hear that you enjoyed your meal, but we're sorry that the service fell short. We take your comments seriously and will use them to evaluate and improve our service. We hope you'll give us another chance to provide the excellent service you've come to expect from us. Best, The Management Team
   

   Is this helpful?

   Report
4. S

   Steve

   San Francisco

   8 reviews

   5.0

   8 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The server was awesome. It was our first time and he explained the menu and gave excellent recommendations. Thank you
   

   Solita Tacos and Margaritas - ValenciaResponded on December 8, 2024

   Thank you for dining with us.
   

   Is this helpful?

   Report
5. S

   Sophia

   VIP

   Los Angeles

   5 reviews

   1.0

   5 reviews

   Dined on November 27, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   The waiter was great but the host was not. Host wasn’t there when we arrived, actually there were people waiting when we got there. We all sat waited 10-15 mins before she came and still left the two groups waiting longer. Mind you there weren’t many people in the restaurant so plenty of open tables. When she did come back she sat the first table and had us wait another 10-15 mins before coming back saying oh she hasn’t cleaned a table. It just was a mess could’ve been organized better.
   

   Solita Tacos and Margaritas - ValenciaResponded on November 28, 2024

   Hello, Thank you for taking the time to share your experience with us. We're sorry to hear that your visit didn't go as expected, especially with the delay in service you experienced. We strive to provide efficient service to all of our guests, and it's disappointing to hear that we fell short in this instance. We appreciate your feedback and will definitely address this issue with our team. We hope you'll give us another chance to make your next visit more enjoyable. Solita Tacos and Margaritas - Valencia Management Team
   

   Is this helpful?

   Report
6. OT

   OpenTable Diner

   San Diego

   2 reviews

   2.0

   2 reviews

   Dined on November 10, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   This used to be one of my favorite places BUT the last 3 times I’ve been the service has gone way down. Servers are not attentive or helpful. We had a few first time diners that could have used some input on the menu when ordering. They charge almost $12 for a single taco with no sides. Drinks are weak and they will charge extra for a jalapeño in your margarita. Overall the restaurant is beautiful and has the potential to be one of the best in the valley but with their service continuing to drop, high prices and mediocre food I don’t feel like it’s worth another visit.
   

   Solita Tacos and Margaritas - ValenciaResponded on November 11, 2024

   Hello, We're truly sorry to hear about your recent experiences at Solita Tacos and Margaritas - Valencia. We always aim to deliver a great experience, and we regret that we missed the mark this time. We understand your concerns about the service, pricing, and food quality. We will certainly take your feedback into account as we strive to improve. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

   Is this helpful?

   Report
7. M

   Miriam

   VIP

   Los Angeles

   40 reviews

   5.0

   40 reviews

   Dined on October 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and outstanding service. Special shout out to Faith for providing great customer service.
   

   Solita Tacos and Margaritas - ValenciaResponded on October 30, 2024

   Thank you for dining with us.
   

   Is this helpful?

   Report
8. B

   Brian

   Los Angeles

   72 reviews

   4.0

   72 reviews

   Dined on October 16, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   I do enjoy Solita and their food however they could stand to up their staffing/customer service as the last two times I have been there no one ever came back to check on us after dropping off the food and we literally had to try to flag someone down.
   

   Is this helpful?

   Report
9. S

   Sara

   Los Angeles

   17 reviews

   5.0

   17 reviews

   Dined on October 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   We sat outside, beautiful day. We split the appetizer tacos- they are small, but with the chips and delicious salsas ,it was enough food. I had a margarita, it was perfect. After the food order and one checkup to see if everything was okay, we didn't see the waitress again. The manager was helping to deliver food to the other 3 tables, and we asked him for our check.
   

   Solita Tacos and Margaritas - ValenciaResponded on October 21, 2024

   Thank you so much for taking the time to let us know how we are doing! We really appreciate your feedback. We are happy to hear that you enjoyed your margarita!
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    VIP

    Los Angeles

    4 reviews

    5.0

    4 reviews

    Dined on October 6, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food - awesome customer service! Music with Taco Tuesday nights, too! Make your reservations for sure! Thank you for making us feel special! The servers and bus staff staff do a great job!
    

    • 

    Solita Tacos and Margaritas - ValenciaResponded on October 7, 2024

    Thank you so much for the amazing review! We really appreciate your feedback!
    

    Is this helpful?

    Report