The Arrogant Butcher

Review summary

1. T

   Tina VIP

   Dallas18 reviews

   5.0

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was J, he was AMAZING. Well, except for the fact he’s a Hawkeye. 😂 Loved him, the food and the vibe. We’d definitely recommend and we will be back!!!
   

   Is this helpful?

2. SL

   ShawnL

   Phoenix2 reviews

   5.0

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated our 20th anniversary and the food was amazing. Service was even better and we had a great time. We would definitely go back again.
   

   The Arrogant ButcherResponded today

   Hi Shawn! Thank you so much for choosing us to celebrate with!! I am so happy that we were able to make your anniversary special. Definitely come see us again!
   

   Is this helpful?

3. r

   robertj

   Hawaii2 reviews

   5.0

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food and service are awesome. Only issue a very large tv in an adjacent room played an infomercial for our entire meal. Some sort of device that you place at your feet and peddle.
   

   The Arrogant ButcherResponded today

   Hi Robert! Thank you so much for your review, and also for your notes about the tv! Definitely shouldn't have been on that channel, I apologize. On the other hand, happy to hear you enjoyed the food and service! We'd love to see you again to hit all the marks.
   

   Is this helpful?

4. R

   Rich VIP

   Chicago46 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Unfortunately my soup did not come out before the meal but instead came after the entree was served. It was warm and no compensation was offered. Service was spotty as we had to flag down our server to refill our beverages. We have had better meals and services in the past so this may have been a one time issue.
   

   The Arrogant ButcherResponded 1 day ago

   Hi Rich! Thank you for your review and your notes. I am so sorry to hear about your soup and that we dropped the ball on service, that is definitely a one off and is not our standard. I am glad that we have been able to show you a good time in the past, and would love the opportunity to do so again. Please check your personal messages!
   

   Is this helpful?

5. T

   Tyler VIP

   Toronto4 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Poor service and subpar food. Not a great experience.
   

   The Arrogant ButcherResponded 1 day ago

   Hi Tyler, Thank you for your review. I am so sorry to hear that we dropped the ball with food and service during your meal. I would love to hear more details to accurately coach my team, please don't be a stranger.
   

   Is this helpful?

6. M

   Mare

   Phoenix2 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   If the “service” of a restaurant starts with the interaction with the hostess, then this restaurant FAILED on its first impression. Train your hostesses to welcome patrons, and be thankful they honored the reservation time. Arriving 8-10 minutes early shouldn’t be addressed with, “We’ll sit you at your exact reservation time. Please wait for the text.“ The place wasn’t crowded yet, so we could have sat and had drinks while waiting at our table. You’re a hostess at a restaurant that gets most of its business during events and concerts, so be courteous. Or least pretend that you like your job. You’re standing across these customers who are waiting to be seated, giving patronage to this business. Instead you huddle like gossiping mongers, caring more about the phone than real customers… Arrogant indeed!
   

   The Arrogant ButcherResponded today

   Hi Mare, Thank you so much for taking the time to share your visit with us. You are right, the front door is our best chance at a first impression and we absolutely dropped the ball during your experience, and I am so sorry. I thank you for bringing this to my attention so I can have the correct coaching conversations with my team. Please check your personal messages as I would love to get some more information from you.
   

   Is this helpful?

7. DA

   DAVIDR VIP

   Atlanta9 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The food was very good. Dessert was awesome. Service was great. A little noisy and the wine list could be larger. Of what choices there were, they were good.
   

   The Arrogant ButcherResponded 1 day ago

   Hi David! Thanks for the review and your feedback! Good to hear that you enjoyed your visit with us and the server showed you a good time, although I do apologize about the noise. We hope to see you again!
   

   Is this helpful?

8. N

   Nicole

   Phoenix5 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love coming here. Food is awesome and drinks are awesome. Service was awesome too. We will be back :)
   

   The Arrogant ButcherResponded 1 day ago

   Hi Nicole! Thanks for the review! I always love hearing when food, drinks, and service are all on point. We can't wait to see you again!
   

   Is this helpful?

9. J

   Jordan VIP

   Greater Boston9 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   It was really busy day and it took a while to get our food. But the food was great and I definitely come back again when it’s not so busy.  Response: yall were great! No ball dropped at all :). We appreciate yall taking care of us! With all the events going on last week, we knew things would be busy. Have a great one!
   

   The Arrogant ButcherResponded 1 day ago

   Hi Jordan, Thank you for taking the time to share your experience with us! I am so sorry that the food took sometime to hit the table, we dropped the ball there. However, I am glad that you enjoyed it when it arrived. Definitely come see us again and we will make it up to you!
   

   Is this helpful?

10. OT

    OpenTable Diner

    Phoenix6 reviews

    5.0

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great experience and food was amazing .. we will definitely be back
    

    The Arrogant ButcherResponded 1 day ago

    Hi there! Thank you so much for such a great review! I am so happy that we were able to wow you, we can't wait to see you again!
    

    Is this helpful?