The Black Swan Ockham

Review summary

1. L

   Louise

   Surrey

   78 reviews

   vip
   5.0

   78 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Welcoming friendly staff. Had to wait a little while for our food but it was very busy. Having said that the food was excellent.
   

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2. K

   Katherine

   Surrey

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Arrived a little early, was told to go grab a drink at the bar while they got our table ready. I had booked for 8pm, by 8:10pm no one had come to get us, had to find someone, who confirmed they had forgotten about us. Then to find out they only had a set price, three course festive dinner available. I had booked a table in the bar area and would expected to have been told if there were only one special menu a available at £42 each. We got up and left, not a good experience.
   

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3. L

   Lorna

   East Sussex

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Had requested a cosy table, near a fire and not near the toilets. Got the complete opposite! Pub felt cold and we were near the toilet entrance. We had the roast turkey dinner-not the best. Generous with meat though and the sprouts were a little crunchy. We were disappointed with our visit.
   

   The Black Swan OckhamResponded 2 days ago

   Dear Lorna, thank you for taking the time to leave us your review. I have passed on your feedback to management team and our kitchen. We hope you will visit us in the nearest future and we can provide a better experience to you and your guests. Have a lovely Christmas! Kind regards, Asta
   

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4. D

   Daniel

   London

   2 reviews

   vip
   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Very slow, starters took 45 mins to arrive, ended up having to send one main dish back. Place wasnt even that busy, it was a mid week lunchtime, wouldn’t go back
   

   The Black Swan OckhamResponded 2 days ago

   Dear Daniel, thank you for taking the time to leave us your feedback. I am sorry to hear that on this occasion you did not receive a service we aim to provide. I would like to reassure you that it must have been one off, and does not reflect our usual standards. I really hope you will give us another try in the future, so we can improve your experience. Kind regards, Asta
   

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5. C

   Claire

   London

   3 reviews

   5.0

   3 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Excellent food! Loved all our meals. Good service and lovely pub.
   

   The Black Swan OckhamResponded 2 days ago

   Dear Claire, thank you for your lovely review. We hope to see you soon again. Kind regards, Asta
   

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6. M

   Mrs J

   Surrey

   5 reviews

   4.0

   5 reviews

   Dined on December 5, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lovely meal, great staff, but cannot honestly say it's outstanding value for money.
   

   The Black Swan OckhamResponded 2 days ago

   Dear Guest, thank you for taking the time to leave us your review. We wish you a Merry Christmas!
   

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7. C

   Carrie

   Surrey

   1 review

   5.0

   1 review

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food and great service as always , definitely recommend and looking forward to spending Xmas day there 🎄🥂
   

   The Black Swan OckhamResponded 2 days ago

   Dear Carrie, thank you for your lovely review! We are looking forward seeing you on Christmas. Kind regards, Asta
   

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8. J

   Jon

   Surrey

   1 review

   3.0

   1 review

   Dined on November 30, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   I thought £88 for 2 x cheeseburger and chips plus 2 glasses of wine, a bottle of water and 2 x 2 scoops of ice cream was expensive given that the burgers were thin , coarse ground and not that great. Nice venue and good service.
   

   The Black Swan OckhamResponded 2 days ago

   Dear Jon, thank you for taking the time to leave your feedback. I have passed it on to the rest of management team. We are glad to hear that you had a good service and we hope to see you in the nearest future. Have a lovely Christmas:)
   

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9. J

   Jon

   London

   3 reviews

   5.0

   3 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and value for money. I have been several times and will return again.
   

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10. D

    Dickie Junior

    Surrey

    9 reviews

    4.0

    9 reviews

    Dined on November 22, 2024

    1. Overall 4
    2. Food 3
    3. Service 3
    4. Ambience 3

    Service a little slow but very friendly and smiling. My burger was cold but the party enjoyed the experience.
    

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