The Capital Grille - Providence

Review summary

1. l

   leigh

   Greater Boston

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Have been to Capital Grille many times and have always had a great experience. Everything top notch until last night. We were a party of five and three of us ordered steak. Only one steak was cooked to order. Two of the steaks were well over done. Our waiter was super nice but when soup was delivered two people didn’t get theirs and we had to ask for them. None of these things would be as big of a deal if we weren’t spending $600+ for a meal. Hopefully Capital Grille is not on a downward spiral, but I am definitely hesitant to go back
   

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2. B

   Brian

   Greater Boston

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Dined in Providence location. Entree for one in our party was incorrect. Very little was done to correct the issue, and there was no follow up at all. The server admitted he made a mistake but did not remove and replace it with the entree I had ordered. It was pretty shocking to all of us. Sides were also incorrect, but they were replaced. For a restaurant charging prices at this level, I would expect a high degree of accuracy, service and resolution, and all were lacking. Very disappointing. My family and I will be choosing another restaurant next Christmas Eve.
   

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3. C

   Christine

   Greater Boston

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrate Christmas Eve with the Capital Grille every year. It’s been 10 + years and we have never been disappointed. Chris and his team are fantastic. This year Matt was our server and he was knowledgeable, warm and personable. They are a staple in Providence and I highly recommend to visit anytime for a truly special meal & experience.
   

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4. M

   Michael

   VIP

   Rhode Island

   43 reviews

   5.0

   43 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall our dining experience was a delight from greeter to finish. The food was delicious and our server was impeccable which made for a memorable experience. Would add this restaurant to our list for a revisit. Our server John Burke was fabulous!!!
   

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5. P

   Patricia

   Greater Boston

   14 reviews

   5.0

   14 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great food and experience. I have never had anything negative to say after dining at Capital Grille.
   

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6. s

   steven

   VIP

   Orlando

   8 reviews

   3.0

   8 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   I really enjoy the Capital Grille. This past experience was a bit disappointing. We were seated promptly upon arrival, however it took 10 minutes before any staff greeted us. We were approached by an assistant who gave us water and we waited again before a server came to greet us. Offer a drink and offer additions to the menu. We ordered our food but after ordering we over heard the table next to us ordering burgers and sandwiches. We were never offered the lunch menu. After ordering our server came back and admitted she wanted to double check how we wanted our steaks cook because she had forgotten. When we received our steaks they were cooked to the wrong temperature. I wanted to complain but I was spending time with my son and that was more important. It’s just so expensive to eat there i have an expectation of a higher level of service and a $65 steak should be cooked to my request
   

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7. M

   Mike

   VIP

   Greater Boston

   9 reviews

   4.0

   9 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Capital grill is always top notch. You go there knowing that the steaks, drinks etc are the best. Disappointing to see so many in tee shirts, or hoodies. When did this become ok. I can see if we were at chilis, but the capital grill? Surprised it’s even allowed. Or the photo shoots of selfies with lights in the middle of the restaurant for social media. Of course pictures are great and the restaurant is decorated beautifully but for what you are paying for I would think management might step in. Hope it’s a one off.
   

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8. M

   Michael

   Greater Boston

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was wonderful except the table behind us that had extremely bright lights attached to their phones taking pictures and social media videos constantly. It was quite a nuisance and extremely disruptive to our family holiday dinner. We did not see a manger or anyone come over to them to ask them to stop.
   

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9. S

   Steve

   VIP

   Greater Boston

   12 reviews

   5.0

   12 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Fantastic food and service but still liked the former place for atmosphere!
   

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10. A

    Anthony

    Greater Boston

    16 reviews

    5.0

    16 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We were celebrating my retirement with family! Absolutely amazing experience! From the drinks to the food and service! Thanks to Amanda for providing a wonderful experience for us!
    

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