The Catch of the Pelican- The Naples Grande Beach Resort

Review summary

1. J

   Jeanette

   VIP

   New York City

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Sara was an excellent server. I’d give Sara more than 5 stars. Food was excellent. It was a bit loud because of children but that’s to be expected in a hotel. Lovely dinner. Beautiful grounds.
   

   The Catch of the Pelican- The Naples Grande Beach ResortResponded 2 days ago

   Jeanette, we’re thrilled to hear that Sara provided such memorable service and that you enjoyed your meal. While hotel environments can sometimes be lively, we’re glad it didn’t take away from your overall experience. It’s wonderful that our surroundings added to your evening, and we’d love to welcome you back for another dinner soon.
   

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2. P

   Peggy

   Naples

   9 reviews

   5.0

   9 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic dining experience. Our meals were absolutely delicious and the service was spot on. We look forward to dining her again.
   

   The Catch of the Pelican- The Naples Grande Beach ResortResponded 2 days ago

   Peggy, it’s great to know your dining experience left such a positive impression! We’re pleased that both the meals and attentive service made your visit enjoyable. We can’t wait to host you again for another exceptional experience.
   

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3. A

   Aaron

   West Palm Beach

   1 review

   3.0

   1 review

   Dined on December 9, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Overall was a solid restaurant, but didn’t WOW me in any way. Service was good, food was good, selection was okay.
   

   The Catch of the Pelican- The Naples Grande Beach ResortResponded on December 10, 2024

   Thank you for sharing your feedback with us. We're glad to hear you found the service and dishes satisfactory here at The Catch of the Pelican, though we’re sorry we didn’t exceed your expectations. Your input helps us as we continue working to create a more memorable dining experience. We hope you’ll consider giving us another try in the future to further impress your palate!
   

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4. M

   Michelle

   Naples

   2 reviews

   3.0

   2 reviews

   Dined on December 6, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Booked a table for night of arrival at Naples Grande. The staff was extremely friendly, we were seated in a booth by request. The decor was ok, the establishment was clean. The food itself was average. It was ok, not fantastic. My husband and I both had dishes with crab, and it tasted like it may have been from a can. Overall, the dish wasn't terrible, just not great. He enjoyed his steak which at least was a plus. Dessert was nothing special. I feel again that everything was just ok. I probably wouldn't choose this particular restaurant again, although other food within the resort was fantastic.
   

   The Catch of the Pelican- The Naples Grande Beach ResortResponded on December 13, 2024

   Thank you for taking the time to share your honest feedback. While we’re glad to hear that our friendly team and your seating preference contributed positively to your visit, we're disappointed to learn that the food fell short of your expectations. Your comments about the dishes are noted, and we’ll share them with our culinary team as we strive to enhance our offerings. We’re happy to hear your husband enjoyed his steak, and we appreciate your kind words about other dining options at the resort. Should you reconsider, we would love the opportunity to provide you with a more memorable dining experience in the future.
   

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5. A

   Abigail

   Naples

   1 review

   5.0

   1 review

   Dined on December 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service was excellent! What a hidden gem! Look forward to going back!
   

   The Catch of the Pelican- The Naples Grande Beach ResortResponded on December 10, 2024

   What spectacular news to learn your dining experience at The Catch of the Pelican was five-star worthy! We are happy that our delicious dishes and our stellar service left nothing to be desired and have enticed you to return. Hurry back, Abigail!
   

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6. M

   Mark

   San Diego

   1 review

   4.0

   1 review

   Dined on November 28, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Excellent service. Our wait staff Hannah made the meal very enjoyable. We will be back!
   

   The Catch of the Pelican- The Naples Grande Beach ResortResponded on December 10, 2024

   Thank you for your kind words, Mark! We're delighted to hear that Hannah made your meal so enjoyable. It's always wonderful to know our guests had an excellent experience, and we look forward to welcoming you back soon for another great meal here at The Catch Of The Pelican!
   

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7. l

   lisa

   Naples

   1 review

   1.0

   1 review

   Dined on November 24, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We were extremely excited to come back here after a wonderful experience last year when we were in town for a conference. We hyped it up to our friends and brought them with us to eat here tonight. We were disappointed that the ribeye and bone marrow butter entree we ordered last time was no longer on the menu, but thought because it was so good that whatever we ordered this time would be delicious as well. We waited a long time before a server even came to us. We asked the server about the steak frites entree and she did not have the answers to any of our questions (“what cut of steak is it?” “What size is the steak?”). We put in our drink and appetizer orders. The espresso martini came with zero espresso in it. Our appetizers took forever to come. When a food runner brought over our entrees, she couldn’t tell us which steak was cooked to what temperature so we had to guess whose entrees were whose. The fries were not even warm. The steak was tough/chewy despite being cooked to medium rare (it was supposed to be rare), so I don’t know what type of meat it was but it was most definitely not a ribeye. Even the filets were chewy. The waitress took forever to come check on us after we received our food. She refilled our waters once. The overall experience was extremely disappointing and completely overpriced for the quality of food. Will not be returning and do not recommend at all.
   

   The Catch of the Pelican- The Naples Grande Beach ResortResponded on December 10, 2024

   Thank you for taking the time to share your detailed feedback with us. We're truly sorry to hear that your return visit fell far short of your expectations, especially given your previous positive experience. We apologize for the lapses in service, from the long wait times to the lack of knowledge from our server and the overall quality of the meal. Your feedback is deeply concerning, and we will be sharing your comments with our kitchen and service teams to make necessary improvements. We appreciate you giving us another chance, and we regret that we were unable to meet the standard you experienced before. We sincerely hope to improve based on your feedback and regain your trust in the future.
   

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8. a

   andrea

   Vancouver

   1 review

   5.0

   1 review

   Dined on September 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was very good. One of the top meals we’ve had since we arrived in Naples four months ago. We have visited many what were purported to be fine dining establishments here in Naples which turned out to be subpar in their execution of sauces, flavour combinations, and produced desserts which tasted purchased from a grocery store. In contrast, our meal at The Catch of the Pelican was spot on from appetizers to dessert. We took advantage of the Sizzle prefix dining menu and enjoyed our meal immensely. Everything tasted delicious and appeared to have been made in house. Our waiter, although busy, was engaging and attentive. We will definitely return.
   

   The Catch of the Pelican- The Naples Grande Beach ResortResponded on December 10, 2024

   Andrea, thank you for sharing such a detailed and thoughtful review of your dining experience with us. We're thrilled to hear that your meal at The Catch of the Pelican stood out as one of the best you've had in Naples. It's wonderful to know that from appetizers to dessert, everything hit the mark with fresh, in-house flavors. We're glad you enjoyed the Sizzle prefix menu, and that despite being busy, your waiter provided attentive and engaging service. We look forward to welcoming you back for another fantastic meal soon!
   

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9. J

   Jim

   Naples

   1 review

   3.0

   1 review

   Dined on September 21, 2024

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 5

   Everything was fine but it took 25 minutes to get my check after we said we were ready. Waitress never stopped and asked if everything was fine or if we need anything. The prime rib had zero flavor au jus was dumped over top of it. IMO.... for the prices that we paid to eat and stay overnight you'd think you'd be treated a little like royalty, nonetheless, I could have stayed at a motel 6 and got the same level of service.
   

   The Catch of the Pelican- The Naples Grande Beach ResortResponded on December 10, 2024

   Jim, thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations, especially with the delay in service and the disappointment with the prime rib. We strive to provide attentive service and memorable meals, and it sounds like we missed the mark during your visit. Your comments are important to us, and we’ll be addressing them with our team to ensure improvements. We hope to have the opportunity to welcome you back and provide a much better experience in the future.
   

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10. O

    Odaly

    Miami

    2 reviews

    5.0

    2 reviews

    Dined on September 20, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    El restaurante muy bonito, la atención es muy buena y la comida es excelente, me encanto el lugar.
    

    The Catch of the Pelican- The Naples Grande Beach ResortResponded on December 10, 2024

    Odaly, thank you for your kind words! We're delighted to hear that you enjoyed the atmosphere, excellent service, and delicious food during your visit. It’s wonderful to know that you loved The Catch of The Pelican, and we look forward to welcoming you back for another great experience!
    

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