The City Barge

Review summary

1. I

   Ignatios

   London

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   25 minutes from sitting down to being offered water. Food marginally a notch up from a Gatwick airport Wetherspoons but at twice the price. Kids from a private party at the back allowed to run around the eating area barging onto our table and knocking wine over for 45 minutes (it was 9pm)
   

   The City BargeResponded 2 days ago

   Hi Ignatios. Many thanks indeed for taking the time to review us, I'm sorry your visit didn't live up to expectations. Unfortunately very little of the CCTV corroborates your account. The drinks order was taken after 12 minute, admittedly longer than usual, but as you had arrived early for your visit we were still busy with other tables. No drinks were spilt, and the table with the children on left at 8.15. Of course we don't get things right all the time, and I'm sorry you didn't feel the food was up to standard, but deliberately misleading reviews can be harmful to the business, so it's a shame you felt compelled to write one. Please do email the pub if you'd like to discuss the matter further. Kind regards Ian Wright, General manager
   

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2. OT

   OpenTable Diner

   London

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely pub with a beautiful views of the Thames, making one enamoured of London once again. High quality pub scran, ideal for a pre-match sitting with pints.
   

   The City BargeResponded 2 days ago

   Thank you so much for taking the time to leave us such a positive review, it's great to hear you enjoyed your visit. We hope to see you again very soon, enjoy your week. Kind regards, Ian Wright, General manager
   

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3. J

   J

   London

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   Super service and lovely meals (the chorizo in the fish dish was very overcooked) but everything else tasted lovely. Spoiled by the fact that a staff member had parked her car in the middle blocking everyone in, so could get my car out of the car park and spent ages asking everyone if it was their car. Very inconsiderate.
   

   The City BargeResponded 2 days ago

   Hi J, Many thanks indeed for taking the time to leave us a review and for your constructive comments. Indeed, her mother had left the car there for her daughter, but as we were so busy she hadn't had time to move it. Please accept my apologies for the inconvenience this caused, and we do hope to see you again soon. Kind regards, Ian Wright, General manager
   

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4. S

   Sally

   London

   1 review

   5.0

   1 review

   Dined on January 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Initial greeting was a bit offhand, but service thereafter was fantastic and food was really impressive with a good variety of veg included and well seasoned gravy/sauce. Roast portions were very large - we were glad we didnt order starters. We felt it was good value. We would definitely return.
   

   The City BargeResponded on January 13, 2025

   Hi Sally, Thank you so much for taking the time to leave us such a positive review, it's great to hear you enjoyed your visit despite your initial impressions. We hope to see you again very soon, enjoy the rest of your week. Kind regards, Ian Wright, General manager
   

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5. C

   Charles

   London

   5 reviews

   4.0

   5 reviews

   Dined on January 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Excellent service from Mark. A lively and friendly atmosphere. Plenty of room on our table in the bar area. Really good quality cheese and bacon burger and not overly expensive. Good reports from others for the flat iron steak and the sea bass. Great selection of beers and other drinks. A proper community pub with a prime spot on the river. Highly recommended.
   

   The City BargeResponded on January 4, 2025

   Hi Charles, Many thanks indeed for leaving us a lovely 4 star review and for your detailed comments, I'll pass them on to all involved. Please do let us know how we can get the extra star next time! Wishing you all the best for 2025. Kind regards Ian Wright, General Manager
   

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6. M

   Mark

   VIP

   London

   21 reviews

   5.0

   21 reviews

   Dined on December 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect spot for Sunday lunch. Very impressive and good value wine list as well as the full pub drinks selection.
   

   The City BargeResponded on December 30, 2024

   Hi Mark, Many thanks indeed for taking the time to leave us a fantastic 5 star review, it's always a pleasure to host you. Wishing you a wonderful 2025, looking forward to seeing you again in the very near future. Kind regards Ian
   

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7. G

   Graham

   London

   6 reviews

   5.0

   6 reviews

   Dined on December 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent as always. Good range on the menu, which changes regularly.
   

   The City BargeResponded on December 21, 2024

   Hi Graham, Many thanks indeed for taking the time to leave us this great review, it's very much appreciated. It's always a genuine pleasure to host you and your guests, and we look forward to seeing you again very soon. Have a fantastic Christmas if we don't see you before, Kind regards Ian and the team
   

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8. N

   Nick

   Chicago

   4 reviews

   4.0

   4 reviews

   Dined on December 18, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Always good here. The food is more expensive than regular pub food but always of a better quality and taste.
   

   The City BargeResponded on December 21, 2024

   Hi Nick, Many thanks indeed for taking the time to leave us a great 4 star review and for your comments about the food. Indeed, dishes made freshly on the premises by our fantastic chefs isn't as cheap as buying things in ready made, so it's lovely to hear our efforts are appreciated, and that discerning guests can tell the difference! We hope to see you again very soon, have a fantastic Christmas and New Year. Kind regards Ian Wright, General manager
   

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9. R

   Richard

   VIP

   London

   2 reviews

   1.0

   2 reviews

   Dined on December 16, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Service was dreadful. Food was dreadful. Wasn’t asked to pay for one of the meals
   

   The City BargeResponded on December 16, 2024

   Hi Richard, Many thanks indeed for taking the time to leave a review, I'm sorry your visit didn't live up to expectations. The chicken Kyiv is probed and does always reach temperature, so I can assure you was thoroughly cooked, and we'd have happily replaced it had we been made aware when we did the checkback. I'm glad the server took it off the bill without question as you weren't completely satisfied though. You were seated promptly with a view of the river as requested, served promptly and the meal taken off the bill so please do let us know what we should have done to improve our service score. It's difficult from a management perspective to see how we could have done things differently, so your feedback would be greatly appreciated. Kind regards Ian Wright, General manager
   

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10. s

    sally

    London

    3 reviews

    5.0

    3 reviews

    Dined on December 7, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We changed our reservation three times and every time we’re met with quick efficient positive responses. On the night Mike the manager went above and beyond to give us a really special evening. They were super busy but everything was fast and good. The food was delicious I had the Kiev and big portions to boot. Go there now! It’s superb. Thanks Mike.
    

    The City BargeResponded on December 11, 2024

    Hi Sally, Many thanks indeed for taking the time to leave us such a detailed and positive review. Indeed, I seem to remember you went from a 3 to a 7 and then a 9! Glad we could accomodate, and that you were so well looked after by Mike on the day. We hope to see you again soon, Kind regards Ian Wright, General Manager
    

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