The Duke of Sussex

Review summary

1. M

   Mari

   London

   6 reviews

   vip
   5.0

   6 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really high quality of food again! Well done !! We loved our pie and the rest !
   

   The Duke of SussexResponded 4 days ago

   Hello Mari, Thank you very much for rating us with the highest rating. We are thrilled you have had an enjoyable dining experience with us. Looking forward to hosting you again soon. Best, Team Duke
   

   Is this helpful?

   Report
2. g

   george

   London

   4 reviews

   5.0

   4 reviews

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exactly the warm and tasty local experience that we were looking for.
   

   The Duke of SussexResponded on November 13, 2024

   Hello George, Thank you very much for taking the time to leave us a review and rate us with 5*. We are thrilled to hear that you have enjoyed your dining experience with us. We look forward to hosting you again soon. Best, Team Duke
   

   Is this helpful?

   Report
3. i

   i

   London

   2 reviews

   5.0

   2 reviews

   Dined on November 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great chef - nice and quiet relaxing lunch - heating on - happy bunny
   

   The Duke of SussexResponded on November 8, 2024

   Hello i, Thank you very much for taking the time to leave us this wonderful review. It is very much appreciated across our team. We are looking forward to hosting you again soon. Best, Team Duke
   

   Is this helpful?

   Report
4. H

   Helen

   London

   8 reviews

   2.0

   8 reviews

   Dined on October 26, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Online Menu shown when booking was not available, I felt mislead. Choice was limited and uninspiring. Ordered fish and chips. There was more batter than fish. Batter was was soggy, tiny amount of chips. The beer had a funny taste and was flat. Staff were disinterested in feedback. Not surprised there were not many dinners. Didn't stay for desert. Won't be going back. I rather pay more and have a decent quality than payless and feel dupped.
   

   The Duke of SussexResponded on October 28, 2024

   Hello Helen, Thank you for your feedback and we are sorry to hear that your recent dining experience did not meet your expectations. Our online menu is intended as a sample to showcase the types of dishes we offer. Since we update the menu twice daily to reflect seasonal ingredients and our chef 's inspirations, it is not possible to upload each menu in real time. We are also sorry to hear that the fish and chips did not meet our usual standards. We will be sure to share your comments with our kitchen team to ensure we maintain the quality we strive for. Best, Team Duke
   

   Is this helpful?

   Report
5. A

   Amanda

   Brighton

   6 reviews

   5.0

   6 reviews

   Dined on October 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyed our relatively impromptu Sunday evening roasts, all very delicious and with friendly and efficient service.
   

   The Duke of SussexResponded on October 21, 2024

   Hello Amanda, Thank you very much for taking the time to rate us with 5*. We are thrilled you have had a great dining experience with us. Best, Team Duke
   

   Is this helpful?

   Report
6. G

   Gustina

   London

   9 reviews

   4.0

   9 reviews

   Dined on October 20, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Delicious roast. Lovely atmosphere. Personally I would have liked my beef more pink but that’s just a preference.
   

   The Duke of SussexResponded on October 21, 2024

   Hello Gustina, Thank you very much for taking the time to review and rate us with 4*. We are thrilled you have had a great dining experience with us, and hope to reach 5* next time. Best, Team Duke
   

   Is this helpful?

   Report
7. E

   Emma

   London

   6 reviews

   5.0

   6 reviews

   Dined on October 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love this pub serving brilliant Spanish food. Such a good menu and great atmosphere . Lovely friendly staff
   

   The Duke of SussexResponded on October 7, 2024

   Hello Emma, Thank you very much for the wonderful review and rating us with 5*. It is always a pleasure hosting you with your sister and the two lovely pups. We hope to see you again soon. Best, Team Duke
   

   Is this helpful?

   Report
8. S

   Susan

   London

   1 review

   4.0

   1 review

   Dined on September 29, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food is always very good and staff friendly. A little noisy at busy times.
   

   The Duke of SussexResponded on September 30, 2024

   Hello Susan, Thank you very much for taking the time to leave a review. We appreciate your kind words regarding the food and our staff. It is very much appreciated across our teams. We apologise for the noise inconvenience, however when weather is not suitable for outside dining and guests are all inside, we are unable to control it. We hope to host you again soon. Best, Team Duke
   

   Is this helpful?

   Report
9. J

   John

   London

   7 reviews

   2.0

   7 reviews

   Dined on September 22, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Sunday lunches are obviously popular, and one is pleased to see that the duke of Sussex is so very popular in consequence..... but the NOISE levels are quite unacceptable in the circumstances. One can hardly think, let alone make intelligible conversation. Food? OK, tasty roasts on overfilled plates, and the hardworked staff at pains to deliver dishes on time. Not the most happy experience as above, but a quieter day might suit much better.
   

   The Duke of SussexResponded on September 25, 2024

   Hello there John, Thank you very much for taking the time to leave us a review of how we did at your recent visit. We are delighted that you found our Roasts tasty. We sincerely apologies for the noise, however this is something out of our hands. If we have a busy service with large groups as it was on the day of your visit, then the acoustics would be slightly noisier. Again, we apologies and are hoping to host you again soon despite the recent experience. Best, Team Duke
   

   Is this helpful?

   Report
10. D

    Deborah

    London

    3 reviews

    4.0

    3 reviews

    Dined on September 13, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    Lovely food, though roast pheasant a little tough. But all other meals and desserts very well received!!!
    

    The Duke of SussexResponded on September 16, 2024

    Hello Deborah, Thank you very much for taking the time to leave us review and rate us with 4*. We are delighted you have had an overall great dining experience with us. We shall pass the comment regards pheasant to our Kitchen Team so we can improve the dish in the future. We hope to host you again soon. Best, Team Duke
    

    Is this helpful?

    Report