The Florence

Review summary

1. OT

   OpenTable Diner

   London2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The back harden is lovely, especially in the sunshine. We had a table booked for a roast which was delicious and the bonus of them having sports, so we could watch the Utd v Arsenal afterwards in the bar was a bonus
   

   The FlorenceResponded 1 day ago

   Thank you for the 5 starts and see you again soon.
   

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2. F

   FIONA

   London3 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   Our reservation had been given to another party so a member of staff had to move the other guest. No apologise or compensation was given for this error. Although we had booked for food as our table was near the bar area we got no table service.
   

   The FlorenceResponded 1 day ago

   Thank you for letting us know about your recent visit to our pub, and I'm really sorry that we've not been able to give you a great experience. The Florence Team
   

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3. L

   Laurine

   London1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere, nice beer, courteous service and really friendly staff! The fish & chips is the best I’ve had in London!
   

   The FlorenceResponded 1 day ago

   Thank you Laurine for your lovely review! We are looking forward to see you again soon. The Florence Team
   

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4. Y

   Yann

   London1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and a really nice pub! The atmosphere is great and the staff is super lovely! Very dogfriendly and it was a nice surprise to find a garden in the back - will be back!
   

   The FlorenceResponded 1 day ago

   Thank you Yann for your lovely review! We are looking forward to see you again soon. The Florence Team
   

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5. J

   Jules

   London3 reviews

   3.0

   Dined on March 2, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Roast dinner was very good! We sat in the back room and annoying the back door was being used constantly and the slam was so loud it became very off putting, also very cold in the restaurant with the for being open constantly. Shame because otherwise, everything else was great.
   

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6. P

   Pirthi

   London2 reviews

   5.0

   Dined on February 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 2

   Good food we choose the wrong to go out to eat In a pub. Forgetting the Rugby wea on.
   

   The FlorenceResponded on February 3, 2025

   Thank you for the stars Pirthi :) The Florence Team
   

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7. L

   Lizzy

   London1 review

   3.0

   Dined on January 25, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   On a Saturday night the dinner tables are sandwiched between 2 parties, it was way too noisy for conversation, people passing by the tables all the time. Not a well thought out table layout for those eating and those partying.
   

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8. L

   Luke

   London1 review

   1.0

   Dined on January 25, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Table was full due to rugby - nowhere for us to sit so we left
   

   The FlorenceResponded on February 3, 2025

   Hi Luke, We are very busy on Sundays and advise to book in advance to secure a table during peak time. We are surprised to see that you felt inclined to leave us a 1 star review even though you didn't even stay - may we please ask you to reconsider this review until you try our amazing roast? All the best, The Florence Team
   

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9. J

   Jane

   London1 review

   3.0

   Dined on January 18, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 1

   Had made a booking for my birthday. Arrived couldn’t find any staff . Found a waiter who was sullen and unfriendly. Tables in restaurant were all dirty . All empty so not sure why none had been cleared. Service was slow despite there being no other diners. One waitress was really lovely and was working hard to help. The rest of the staff couldn’t be bothered to- had to go and find people to help with drinks order. Lazy restaurant- won’t go back. Food was nice but that’s all I can say.
   

   The FlorenceResponded on February 3, 2025

   We are sorry to hear that you didn't receive the top notch service we strive to provide to each of our guests. Please get in contact and let's make this right! Warm regards, The Florence Team
   

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10. B

    Becky

    London2 reviews

    5.0

    Dined on January 17, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Fantastic pub, lovely staff and amazing food. Would come again.
    

    The FlorenceResponded on January 18, 2025

    Thank you so much for the lovely words and the stars Becky - we really appreciate it! Hope to see you again soon :) The Florence Team
    

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