The George in Rye

Review summary

1. a

   anna

   VIP

   East Sussex

   7 reviews

   5.0

   7 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A lively friendly atmosphere , busy Sunday lunch time but still excellent service , superb food, 3rd visit in the last year & never disappoints
   

   The George in RyeResponded today

   Dear Anna, Thank you for your wonderful review! We're thrilled to hear that you enjoyed the lively atmosphere, excellent service, and superb food during your third visit. It's always a pleasure to welcome you back, and we're so glad we continue to meet your expectations. We look forward to seeing you again soon for another great experience! Warm regads
   

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2. Z

   Zoe

   East Sussex

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   Quite corporate but food was delicious and staff were charming
   

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3. P

   Peter

   East Sussex

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Booked the table 2 months ago to celebrate a 60th birthday. We have stayed at The George on many occasions and have always found it to be excellent. We arrived on time and one of us went to tell the restaurant reception that we were here, we were ignored by 4 members of staff, when one had the decency to acknowledge us, we were told to wait in a very dismissive manner. We went to the bar, which is excellent, brilliant atmosphere and great staff. We returned to the restaurant only to be told that our table had to be in the ‘bar area’ next to loads of people coming in and out and also getting the good old blast of cold air every time the front door was opened. I complained that we would be forgotten sitting at our table and that considering we booked over 2 months ago, it was very poor planning that we would not be welcome or allowed to eat in the restaurant! The waiter we had was a really lovely young man who did everything he could, however, we had to wait an hour for our starters! The menu is not very clear and is also very limited which was really disappointing. I spoke with the restaurant ‘manager’, who to be honest did not appear to care about my complaint or offer any solutions to the massively disappointing performance of his kitchen. I would say that providing a ‘free drink on the house’ is not the answer to a complaint or to camouflage such awful performance. We didn’t need a free drink, we wanted to be assured that the things will improve and have the comfort of knowing that next time we book to stay in the hotel, the same performance result will not happen again. None of us were! Such a shame, it truly was one of our favourite places to eat and stay, pre the dreadful devastating fire. Alas, no longer!
   

   The George in RyeResponded today

   Dear Peter, Thank you for taking the time to share your experience.We're truly sorry to hear that your special celebration did not live up to the high standards you've come to expect from The George.It’s disappointing to know that the initial welcome, table allocation, and service fell short, especially for such an important occasion.While we’re pleased to hear you enjoyed the bar and received great service from your waiter, the long wait for food and lack of attentiveness to your concerns are certainly not the experience we want for our guests. Your feedback is invaluable,and we will be addressing these concerns with our team to ensure improvements are made.We completely understand your disappointment and we sincerely hope we have the opportunity to restore your confidence in the future.
   

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4. P

   Pat

   Hertfordshire

   24 reviews

   3.0

   24 reviews

   Dined on February 18, 2025

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 1

   Very disappointing. No warmth, welcome or charm here. It wasn’t obvious where to check in for dinner, and we felt awkward and in the way. Once seated ( and just given large choice - sit where you want attitude) We weren’t asked if we wanted a drink. Finally just asked were we ready. Some better training needs to be given to this Manager. The food was adequate but not stunning, especially given the price. As soon as we had finished our main course, we were asked about the dessert - no rest! We are very discerning about restaurants, having experienced very many and this didn’t come up to scratch at all.
   

   The George in RyeResponded today

   Dear Pat, Thank you for your feedback. We're truly sorry to hear that your experience didn’t meet your expectations. It’s concerning to hear that the welcome and service felt lacking in warmth, and that you didn’t feel well taken care of from the start. We understand how important it is for guests to feel comfortable and well-guided, especially when dining. We appreciate your honest comments about the food and service, and we will certainly use your feedback to help improve the training and overall guest experience. We hope that, despite this visit, you’ll consider giving us another chance to provide the exceptional experience you deserve. Warm regards
   

   1 person found this helpful

5. J

   Jacqui

   London

   7 reviews

   5.0

   7 reviews

   Dined on February 18, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The staff were really really good. The only disappointment was the dessert menu which had only three choices, cheese, ice cream or crumble. For a prestigious restaurant like The George's I was surprised and felt this was very disappointing.
   

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6. J

   Jacqui

   London

   7 reviews

   5.0

   7 reviews

   Dined on February 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another lovely lunch at The George. The service was really really great as always.
   

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7. C

   Chris

   Brighton

   2 reviews

   3.0

   2 reviews

   Dined on February 16, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   The food was good but our server was inexperienced and needed more support. The menu for the area we ate in was unconventionally laid out and having two different lists to order wine from seemed somewhat absurd.
   

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8. OT

   OpenTable Diner

   VIP

   London

   2 reviews

   4.0

   2 reviews

   Dined on February 16, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Lovely Sunday meal. Great choice. Service is friendly . Was very busy.
   

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9. D

   Dan

   East Sussex

   1 review

   3.0

   1 review

   Dined on February 9, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   We were staying at the hotel.. and decided to give the restaurant a go..
   

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10. c

    clark

    London

    1 review

    2.0

    1 review

    Dined on February 8, 2025

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 4

    Flattered to deceive, lovely venue, service ok, but food wasn't great at all. All things seemed to be too salty, especially the Chips that were too salty to eat, duck breast needed to be on a bed of mash or something other than sprinkled with a dozen mushrooms. Told that the locals don't eat here and can see why.
    

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