The Lighterman

Review summary

1. M

   Mike VIP

   London89 reviews

   4.0

   Dined on December 30, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Been here a few times. A busy and bustling place in a great location. Efficient and friendly staff and good choice of drinks. We didn’t eat this time. Met up with friends and family. A bit noisy inside and some great tables outside on the canal.
   

   The LightermanResponded on January 2, 2025

   Dear Mike, Thank you for taking the time to leave us your positive feedback, we are so happy you enjoyed your time and our service! We hope to welcome you back again soon. Kind regards, The Lighterman
   

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2. a

   alison VIP

   Bedfordshire14 reviews

   3.0

   Dined on November 29, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 1

   The restaurant was full which is great to see but we couldn’t have a conversation as it was so noisy. So we skipped starter, desert & coffee.
   

   The LightermanResponded on December 4, 2024

   Dear Alison, Thank you for taking the time to leave us your feedback, we truly appreicate it! We take all feedback very seriously, and will take yours into consideration as we strive constantly to improve and elevate our services. We hope to welcome you back again soon. Kind regards, The Lighterman
   

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3. G

   Greg

   Chicago1 review

   1.0

   Dined on November 28, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   Terrible service, waitress was unnecessarily rude, we were served the wrong drink, rather than apologise and correct the mistake, she argued and then slammed a new drink on the table. When we finished our food we were told they needed the table and somebody else had it booked, please and thank you were not used at all in asking us to leave. Very strange experience
   

   The LightermanResponded on December 4, 2024

   Dear Greg, Thank you for taking the time to share your experience with us, as we take all feedback very seriously in an effort to consistently imrpove and elevate our services. This will be looked at; I have also sent you a message privately. Kind regards, The Lighterman
   

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4. D

   Dargis VIP

   Fort Lauderdale12 reviews

   5.0

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great restaurant, very pretty, cozy and the food was amazing. We went for their Sunday Roast
   

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   The LightermanResponded on December 4, 2024

   Dear Dargis, Thank you for the lovely feedback, we are so happy to hear you enjoyed your time here with us! We hope to welcome you back again soon. Kind regards, The Lighterman
   

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5. R

   Rita

   London7 reviews

   2.0

   Dined on October 25, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   I’ve been to The Lighterman a few times before for drinks and love the location, so decided to book for a dinner but unfortunately felt disappointed and rather ripped off by the whole experience. The food was standard pub fayre and was overpriced and a bit dry and uninviting. We ordered a bottle of wine but felt rushed to drink up with our wine glasses being refilled all the time as we had already been told we needed to vacate the table for a certain time. Service was perfunctory and cold and I really didn’t enjoy it at all. There are far better places to eat in the local area.
   

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   The LightermanResponded on October 29, 2024

   Dear Rita, Thank you for taking the time to leave us your feedback. We are saddened to hear your time at The Lighterman was not a positive experience and would love the opportunity to discuss this further with you. I have sent you a message privately. Kind regards, The Lighterman
   

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6. OT

   OpenTable Diner

   London1 review

   1.0

   Dined on September 10, 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   Too many huge tables so took a long time to be served. Managed to drop one plate on the floor when it finally arrived, then missed another off … same for all 4 courses … so left … so disappointed, as never experienced that before at the Lighterman and have been a number of times …
   

   The LightermanResponded on September 24, 2024

   Dear Guest, Thank you for taking the time to leave us your feedback. We take all feedbackvery seriously, as it helps us quickly identify issues and resolve them with immediate effect. This will be looked at; I have also sent you a message privately. Kind regards, The Lighterman
   

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7. M

   Matthew

   Brighton1 review

   2.0

   Dined on August 7, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The food is overpricing and the restaurant was understaffed.
   

   The LightermanResponded on August 14, 2024

   Dear Guest, Thank you for taking the time to leave us your feedback, it is greatly appreciated. We are saddened to hear that you did not enjoy your time here at our venue. We take all feedback very seriously, as we strive to constantly improve and elevate our services. This will be looked at; I have also sent you a message privately. Kind regards, The Lighterman
   

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8. ML

   MichaelL

   London2 reviews

   1.0

   Dined on August 3, 2024

   1. Overall 1
   2. Food 2
   3. Service 4
   4. Ambience 2

   Serving staff very nice but the food was poor. Shame as a great location.
   

   The LightermanResponded on August 14, 2024

   Dear Michael, Thank you for taking the time to leave us your feedback, it is greatly appreciated. We are saddened to hear that you did not enjoy your time here at our venue. We take all feedback very seriously, as we strive to constantly improve and elevate our services. This will be looked at; I have also sent you a message privately. Kind regards, The Lighterman
   

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9. SD

   SD1988

   London12 reviews

   2.0

   Dined on July 15, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   We got sick! Had the tuna and was very sick that evening. Service was ok, trying to rush us lots but service was slow.
   

   The LightermanResponded on July 19, 2024

   Dear Guest, Thank you for taking the time to leave us your feedback, we are deeply saddened to hear you did not have a positive experience here with us. We take all feedback very seriously and would appreciate the opportunity to discuss this further with you. I have also sent you a message privately. Kind regards, The Lighterman
   

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10. DD

    DenyseD

    London2 reviews

    4.0

    Dined on July 15, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 3

    Very friendly staff bit noisy with the loud music makes it difficult to talk
    

    The LightermanResponded on July 18, 2024

    Dear Denyse, Thank you for taking the time to leave us some feedback. We are glad you enjoyed your time here and appreciate the feedback you have provided us. We hope to welcome you back again soon. Kind regards, The Lighterman
    

    1 person found this helpful