The Merchant Kitchen

Review summary

1. C

   Cass

   Manitoba

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I had high hopes for this restaurant based on its ambiance and reputation, but unfortunately, our experience fell short in several ways. We visited as a party of seven, and to our surprise, we were seated in a booth that we had to share with another family. This made for a very cramped and uncomfortable dining experience. The service also left much to be desired. Our waitress seemed unfamiliar with the menu, which was particularly disappointing given that I have celiac disease and rely on knowledgeable staff to guide me toward safe options. To add to this, drinks were forgotten, and it took 20 minutes before I had to remind them. Finally, the pricing was astonishingly high for what was offered. For example, a glass of house wine was $20, which felt excessive for what is usually a reasonably priced option. While the atmosphere was pleasant, I expected much better service and attention to detail given the premium pricing. I hope management takes this feedback seriously to improve future customer experiences.
   

   The Merchant KitchenResponded 4 days ago

   Hi Cass, I'm so sorry to see that your experience with us didn't live up to our reputation. We would like to acknowledge that our seating arrangements on the night you visited were non-ideal, and we're sorry that you were put in a booth with another couple. We definitely do take this feedback seriously, and it is something that has discussed with our team. We would love if you gave us another opportunity to have a great experience, if you would kindly email us (the email is on our "contact" part of our website), we will figure out a way to make your next visit with us better. Warmly, The Merchant Kitchen
   

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2. S

   Sanjay

   Manitoba

   3 reviews

   5.0

   3 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great staff.. would go back. The food was great. Some of the dishes a little spicy for my friends.
   

   The Merchant KitchenResponded 4 days ago

   Thank you Sanjay for your kind words :). We're glad you had a nice time with your friends, and we can definitely modify some of the dishes to be milder next time. Happy holidays! -The Merchant Kitchen
   

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3. M

   Myrna

   Toronto

   3 reviews

   5.0

   3 reviews

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good and personable service. We were waited on promptly and they went to check on the dource of several items from the chef when asked ( e.g. source of the oysters ) , compact but well curated and delicious menu. We had tuna tartare with fried plantain " tostones" ( very decent portion for 2), and the Dan Dan noodles ( don't miss it !) and Thai fried rice. Both main courses were well balanced deliciously spiced and generous portion. I also had a cocktail called " Smoke and sweet" with a sprecialty mezcal, beet and pineapple juice, lime,mint...think of a mohito jacked up. Outstanding mixologist on staff. Super chef. This restaurant is well worth it's ranking.
   

   The Merchant KitchenResponded on December 13, 2024

   Hi Myrna! Wow! Thank you so much for leaving us such a great review. We're so happy that you enjoyed your dinner and also one of our new winter cocktails. A lot of love, teamwork and workshopping goes into each drink and it seems like it has paid off :) Happy holidays! -The Merchant Kitchen
   

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4. A

   April

   Manitoba

   1 review

   5.0

   1 review

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Delicious food. Great place for sharing a variety of foods and tasty cocktails. Left full and happy.
   

   The Merchant KitchenResponded on December 5, 2024

   Hi April, thank you so much for the great review! We're glad you got the chance to try many items across our menu with your group. Happy holidays! Warmly, The Merchant Kitchen
   

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5. J

   Jennifer

   Manitoba

   2 reviews

   5.0

   2 reviews

   Dined on December 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food arrived quick and was delicious! Staff were busy, but very friendly and pleasant. It was a great place to catch up with a great friend.
   

   The Merchant KitchenResponded on December 6, 2024

   Thank you Jennifer for the great review! We're glad you had a nice time and hope to see you again soon :) Happy holidays, The Merchant Kitchen
   

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6. C

   Carol

   Manitoba

   1 review

   5.0

   1 review

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was fabulous from start to finish! Amber, the host and GM was so accommodating and lovely! Ethan our server was possibly the best server we’ve ever had. He was polite attentive and just so personable. We will definitely be back again thank you so much for this experience!
   

   The Merchant KitchenResponded on November 29, 2024

   Hi Carol, thank you so much! I'm very happy to hear you had such an amazing experience visiting us. Ethan said that you were an absolute pleasure to serve. Excited for your next visit! Warmly, Bridget
   

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7. T

   Tony

   VIP

   London

   9 reviews

   3.0

   9 reviews

   Dined on November 13, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   I asked for a gap between my starter and main course and got an affirmative reply - but unfortunately I hadn’t finished my starter when my main course arrived. Food was delicious but felt completely rushed.
   

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8. OT

   OpenTable Diner

   Manitoba

   2 reviews

   5.0

   2 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great option before a jets game! Thanks for being open for that!!
   

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9. T

   Tim

   Manitoba

   1 review

   5.0

   1 review

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Server and food was delightful. Accommodated large table request for our party. Perfect venue for pre-concert gathering!
   

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10. V

    Vanessa

    Manitoba

    1 review

    5.0

    1 review

    Dined on October 29, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our food and drinks were delicious, and a great size for sharing. There was plenty of food for 2 with a couple ‘bites’ and a bowl as well as a Big plate, we had extra to take home.
    

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