The Mitre

Review summary

1. M

   Matthew

   London

   53 reviews

   vip
   5.0

   53 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Went for Sunday lunch with family. Quality of food and service was good, as were the surroundings.Good value for money. Would happily go back
   

   Is this helpful?

   Report
2. A

   Adriana

   London

   4 reviews

   5.0

   4 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good service, lovely food and the place was beautifully decorated
   

   Is this helpful?

   Report
3. R

   Rafael

   New York City

   2 reviews

   vip
   1.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   Cold food, slow order. Host making excuses and trying to justify errors
   

   Is this helpful?

   Report
4. N

   Nisha

   London

   9 reviews

   1.0

   9 reviews

   Dined on November 3, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   The food was bad - vegan roast not tasty and potatoes overcooked.
   

   Is this helpful?

   Report
5. G

   Gary

   London

   1 review

   4.0

   1 review

   Dined on October 26, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Really enjoyed Loved my steak Great music Amazing night
   

   Is this helpful?

   Report
6. M

   Mary

   London

   2 reviews

   5.0

   2 reviews

   Dined on October 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good cocktails selection, nice atmosphere and great service from Aidan!
   

   The MitreResponded on October 24, 2024

   Hi Mary, Thank you so much for your feedback, we hope to see you again soon. Team Mitre
   

   Is this helpful?

   Report
7. RT

   RebT

   London

   2 reviews

   2.0

   2 reviews

   Dined on October 13, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Very poor service, extremely slow food to arrive.
   

   The MitreResponded on October 14, 2024

   Hi RebT We're disappointed to hear of the negative experience you had at our pub. We will look into the matter. Team Mitre
   

   Is this helpful?

   Report
8. F

   Florian

   London

   1 review

   5.0

   1 review

   Dined on October 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was ihr First Time in London, Far away from Home, Germany. We got. an advise from a friend and it was worth it. The red Beet Hummus with Flat Break was amazing. The waitress was nice and friendly ! We loved it ! Absolutely rexommended
   

   The MitreResponded on October 7, 2024

   Hi Florian. Thank you so much for your lovely review. We hope to see you back. Team Mitre.
   

   Is this helpful?

   Report
9. S

   Stephen

   London

   6 reviews

   2.0

   6 reviews

   Dined on October 4, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   We are regular diners and The Mitre is our local. We are quite disappointed with our lunch for the following reasons: 1) the service was slow because there was only one server working 2) the server needs to be more careful when serving drinks - the teapot was leaking hot water (onto the table) when being poured - there was a genuine risk of the water spilling on to one of our laps 3) one of the teapots had an old piece of mint inside - they really do need to pay more attention to cleanliness 4) we informed the server of our daughter's allergies and were directed to an online allergen menu (using the QR code). However, all the menu options were not available - we had to modify an existing dish from the menu (feels like a waste of time going to the online menu) 5) despite an empty dining area, we still had to wait nearly 20 minutes for our food - the manager pointed out that we should expect to wait 20-25 minutes for food 6) we were informed that the food was made from scratch but that is questionable. The club sandwich was well received but the fish and chips was questionable - the curry sauce was watery, the batter was soft and the chips tasted like they came from a foodservice company. Overall, we will not be coming back for food - only for drinks.
   

   The MitreResponded on October 5, 2024

   Dear Stephen Thanks for your review. I apologise there was aspects of the meal you didn’t enjoy. I will confirm again all our meals are freshly cooked as I let you know. Our target is 20-25 minutes to deliver your food, I apologise if this is not what you are used too, but I did try to explain this when you tried to confront our chefs in our kitchen. The only way we could deliver more quickly would be to pre cook or use pre made food. I also apologise for any concerns with our food, if you had let any of the team know we would of resolved this in the moment, but none of my team was made aware, even after we did a check back where you told us your meal was good. The Mitre team.
   

   Is this helpful?

   Report
10. M

    Mary

    London

    2 reviews

    5.0

    2 reviews

    Dined on September 30, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food and location. Staff very welcoming and professional. We will back soon
    

    The MitreResponded on October 4, 2024

    Hi Mary, Thank you so much for your lovely review. We hope to see you back again. Team Mitre.
    

    Is this helpful?

    Report