The Palm Court at The Plaza Hotel

Review summary

1. MM

   MichaelM

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Ursula was the best! We were so lucky to have her. Her suggestions were spot on and we had a great time.
   

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2. OT

   OpenTable Diner

   Atlanta

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible service and overall experience. 5/5 stars.
   

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3. R

   Russell

   London

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   Over priced for what it is. Small menu to choose from and even though it was quite, we were seated away from the bar area
   

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4. D

   DAMIEN

   Yorkshire

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect treat for my wife's 40th. Ursula was attentive and genuinely nice person to host such a special occasion
   

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5. v

   v

   VIP

   Milwaukee

   19 reviews

   5.0

   19 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Tea tray and tea itself were both very good. I only wish there was a choice of a less expensive champagne or a prosecco option.
   

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6. D

   Delaney

   San Francisco

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   I have been to many Afternoon Teas over the past 2 decades. This was the worst on all counts, and ironically the most expensive. You’re paying for the name/reputation & nothing else. The sandwiches were stale and tasteless. The desserts were nothing special. The service was non existent. When tea was brought, the wrong tea was given to each person, and the teacup was chipped on the handle which cut my finger & easily could have snapped off. We were asked if we wanted “still or sparkling” water, and then charged $12 for a bottle of water when other tables were offered tap. I requested a bag to place some clothing items in as the paper bag I had with me had ripped. I was told no, that the bags were only for food & were too small for my items (untrue). We were asked at check in if we were celebrating anything & said yes. We were brought a mini “congratulations” cake akin to what you’d find in the to-go section of the grocery store at the same time as 3 other parties (holding the plates & dropping them off at each table). Didn’t feel particularly special. When paying, multiple checks were gathered from different tables all at once. Again, rude & led to credit card mix ups. Even the pen to sign was broken. Do not bother going here.
   

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7. L

   Lauren

   Dallas

   5 reviews

   3.0

   5 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Our experience at the Palm Court diminished my husband‘s birthday experience. We went to the Palm Court to celebrate both my husband‘s birthday and my daughter‘s birthday (their birthdays are on consecutive days). I notified the restaurant when I booked a reservation for afternoon tea that we were coming there to celebrate both birthdays and inquired about purchasing a birthday cake. The restaurant informed me that they would provide a complementary dessert for each of them during our tea experience. When they called to confirm our reservation the day before, I re-confirmed that we were celebrating two birthdays and was again assured that they would be providing two birthday desserts. When we checked in, the hostess once again acknowledged that we had two birthday celebrants. However, the waiter only brought a dessert/candle for and sang happy birthday to my daughter and ignored my husband, which was very awkward. Moreover, our server was very disdainful and condescending, which further negatively affected what was supposed to be a special celebratory experience and made us feel as though we couldn’t raise the oversight. It was a very expensive, disappointing experience.
   

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8. a

   alison

   VIP

   Cincinnati

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great experience - service was excellent! Shalim took such great care of us!
   

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9. M

   MaryEllen

   VIP

   New York City

   66 reviews

   5.0

   66 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I took my 7 year old granddaughter for tea at the Plaza. She was absolutely thrilled. The staff could not have been nicer and treated her like a little princess. The food was just okay and it cost almost $300 but she loved it and that made it perfect. We will probably make it a yearly tradition.
   

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10. M

    Mary

    New York City

    7 reviews

    5.0

    7 reviews

    Dined on February 22, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This experience far exceeded my expectations. Mary was a terrific waitress. I will definitely go back!
    

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