The Reserve Steakhouse - Harrah's Joliet

Review summary

1. K

   Kristy

   Chicago

   18 reviews

   5.0

   18 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was great! Our server was friendly and fun. Great dinner, amazing atmosphere.
   

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2. c

   cheryl

   Chicago

   134 reviews

   vip
   5.0

   134 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our service with Mariah was great. Her drinks appetizers came out at the very timely manner and we’re delicious. We had the crabcakes. They are delicious. We had the special which was a pork chop with a gravy mushrooms. Cannot wait to order that again. We also got a visit from the chefs in the kitchen to make sure our food was cooked perfect
   

   The Reserve Steakhouse - Harrah's JolietResponded 4 days ago

   Thanks for the review!
   

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3. D

   David

   Las Vegas

   14 reviews

   5.0

   14 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Mariah was very courteous and provided prompt, professional service. The prix fixe offering with filet and shrimp was outstanding, as was the tiramisu for dessert.
   

   The Reserve Steakhouse - Harrah's JolietResponded 4 days ago

   Thanks for the review!
   

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4. M

   Martin

   Chicago

   14 reviews

   5.0

   14 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The prix fixe menu is a great value especially for food this good. We usually get the shrimp and filet but this time I tried the pork chop and my wife had the strip steak. Very good. Our server Laurie was the best!
   

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5. M

   Margaret

   Chicago

   7 reviews

   4.0

   7 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   the prime rib was great the loaded potato was just ok the onion soup was good
   

   The Reserve Steakhouse - Harrah's JolietResponded 4 days ago

   Thanks for the review!
   

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6. D

   Diane

   San Francisco

   33 reviews

   vip
   5.0

   33 reviews

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We enjoyed a very good dinner and excellent service. We were a little surprised at the price of some of the offerings compared to similar restaurants; they were higher.
   

   The Reserve Steakhouse - Harrah's JolietResponded 4 days ago

   Thanks for the review!
   

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7. J

   Jerry

   Chicago

   5 reviews

   vip
   5.0

   5 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were excellent. We had a party of 10 people in a back dining room area and we could not have asked for a more pleasant experience. Our server was Laurie and she did an excellent job in taking orders and bringing the food out in a timely manner
   

   The Reserve Steakhouse - Harrah's JolietResponded on November 14, 2024

   Thanks for the review!
   

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8. D

   Don

   Coastal Georgia

   27 reviews

   4.0

   27 reviews

   Dined on November 8, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We've dined at the Reserve many many times. It;s always been very good. On this day I was disappointed. We started out with one order of scallops (about $20). Only 3 on the plate. An their shrimp cocktail was also ordered, about 6, for about the same price. For the four of us, three had the Filet. It was good and was enjoyed. I ordered the prime rib. Although if was a generous portion, i was so surprised that it was a tough piece of meat. I used the steak knife to cut it and with that alone, I knew I had a bad piece of beef. I didn't complain or ask for a better piece. I don't do that. It was pretty expensive considering it as ala carte. One of us ordered asparagus. It was not fully cooked, more like just blanched. None of us like crunchy asparagus. Two of us had shared a ceasar salad. It was okay. We don't drink so beverages were limited to diet Cokes and Ice Teas. Would have been nice to be offered refills. The restaurant wasn't real crowded so the server wasn't overwhelmed with being very busy. No drinks, no dessert yet we received a bill with tip being over $400. Harrah's has really downgraded their menu and upgraded their prices. On a side note, their VIP lounge is no longer a VIP lounge. It's no longer referred to as a VIP lounge, appropriately. Now it's the Laurel Lounge. Guess they don't want to mislead visitors. Their dinners include one plate of plated food, no refills on anything and maybe a small bow of soup. Deserts are only pieces of pound cake or soft serve ice cream. No sprinkles no chocolate or caramel sauces, no whipped cream. Plain ole soft service. I think it's time to find a new steak house for birthday celebrations.
   

   The Reserve Steakhouse - Harrah's JolietResponded on November 14, 2024

   Thanks for the review. We are sorry to hear about your disappointment but we do appreciate the feedback.
   

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9. J

   John

   Chicago

   1 review

   5.0

   1 review

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always has the best New York Strip Steak !! Salads & sides are pricey :(
   

   The Reserve Steakhouse - Harrah's JolietResponded on November 7, 2024

   Thanks for the review!
   

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10. J

    John

    Chicago

    11 reviews

    vip
    5.0

    11 reviews

    Dined on November 2, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Food was great and so was our server Tracy. Had a very good time.
    

    The Reserve Steakhouse - Harrah's JolietResponded on November 7, 2024

    Thanks for the review!
    

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