Thom Thom Steak & Seafood Restaurant

Review summary

1. m

   mary

   VIP

   New York City

   15 reviews

   4.0

   15 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   our selections were cooked to order and delicious. service was attentive
   

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2. S

   Stanley

   New York City

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great. Food was awesome. Waiter gave suggestions when asked.
   

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3. D

   Dave

   VIP

   New York City

   17 reviews

   5.0

   17 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Very nice dinner date….Chilean Sea Bass with sweet potato risotto was excellent…..delicious dessert of warm apple pie with vanilla ice cream….service was excellent….we have been here several times and the food has always been been excellent.
   

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4. S

   Sal

   VIP

   Poconos

   25 reviews

   4.0

   25 reviews

   Dined on February 16, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Good food at reasonable prices. Skirt steak is always a good choice.
   

   Thom Thom Steak & Seafood RestaurantResponded 7 days ago

   Hello Sal, We just wanted to say thank you for taking the time to write your review, thank you for your support. Our team appreciates our customers that value our efforts. We hope to see you soon dining with us again! Warm Regards, Danny Wu Owner and Manager Thom Thom Steak and Seafood Restaurant
   

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5. E

   Ellen

   New York City

   7 reviews

   5.0

   7 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dinner tonight at Thom Thom. Seated immediately and staff was very attentive. Food was excellent. Bok choy was delicious! Recommend you make a reservation and go visit !
   

   Thom Thom Steak & Seafood RestaurantResponded 7 days ago

   Hello Ellen, We just wanted to say thank you for taking the time to write your review, thank you for your support. Our team appreciates our customers that value our efforts. We hope to see you soon dining with us again! Warm Regards, Danny Wu Owner and Manager Thom Thom Steak and Seafood Restaurant
   

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6. S

   Salome

   Unspecified

   1 review

   3.0

   1 review

   Dined on February 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 1

   The food was mediocre and the service lacked in all departments. Overall a 4/10 experience wouldn’t come back
   

   Thom Thom Steak & Seafood RestaurantResponded 7 days ago

   Dear Salome, Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations. We strive to provide great food and service, and it seems we missed the mark during your visit. We truly value your input and will be addressing your concerns with our team. We’d love the opportunity to make things right if you decide to give us another try. Warm Regards, Danny Wu Owner and Manager Thom Thom Steak and Seafood Restaurant
   

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7. j

   jess

   New York City

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   I’m giving this review one star ONLY because the food was amazing, but unfortunately, this was the worst restaurant experience I’ve ever had. My boyfriend and I came here for Valentine’s Day. I made an 8:00 PM reservation about a week in advance. In hindsight, it should’ve been a red flag that every time slot was still available on OpenTable. Given that it was Valentine’s Day, I fully expected the restaurant to be busy—but this was next level. I arrived at 7:54 PM, and there were already at least 20 people ahead of me, all waiting to check in for their “8:00” reservation, with about 20 more arriving after me. After waiting in line for 10 minutes just to check in, the hostess told me it would be an additional 15–20 minutes. She sent us over to the bar and told me to keep an eye on my phone for a call when our table was ready. Well, 9:15 PM rolls around—still no call. Meanwhile, people who arrived after us were getting seated. My boyfriend finally went to ask when we’d be sat, and it seemed like they had forgotten about us because they immediately rushed to seat us. Not that it helped much—no one came to take our order until 10:00 PM. They also didn’t give us menus, so we couldn’t even decide what we wanted in the meantime. At this point, we had been there for two hours without a single bite of food. Eventually, our appetizers came out at 10:30, and our steaks around 11:00. Everything was absolutely delicious—the one redeeming quality of the night. By dessert, we were both going stir-crazy and just wanted to leave, so we asked for our desserts to-go. Guess how long that took? Nearly an hour. While waiting, I looked around at the other tables. No one looked happy. Some tables seated shortly after us still hadn’t even gotten bread. It seemed like the only thing management had to offer upset customers was free drinks—which does nothing for those of us who don’t drink. When we finally got our desserts, we had paid for two but only received one. At that point, we did
   

   Thom Thom Steak & Seafood RestaurantResponded 7 days ago

   Dear Jess, Thank you for sharing your experience with us. We sincerely apologize for the long wait times and any lack of timely service you encountered on Valentine’s Day. It was an exceptionally busy evening, and while we did our best, some tables took longer than expected, causing delays. Unfortunately, in the rush, we also overlooked certain aspects of service, and for that, we truly regret any inconvenience caused. Please know that we take your feedback seriously. We have already addressed these issues with our team and will be retraining our staff to ensure this does not happen again. At Thom Thom, we are committed to providing high-quality service, and we hope you will give us another chance to make it right. Danny Wu Owner and Manager Thom Thom Steak and Seafood Restaurant
   

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8. S

   Suzanne

   VIP

   New York City

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Had a resv. for 7:30pm wasn't seated till 8:15pm. Had to be seated upstairs because everyone was packed on top of each other with a person singing and it was too loud. Upstairs your like forgotten. We ordered the prefix meal and my husband order the lobster bisq. and I order the sushi appetizer. The lobster was raw and the waiter said 5 other people complained as well it was replaced with the salad. My sushi was good. Then it took 45 mins later for our entrée to be served my husband and I both ordered the 10oz/6oz filet mignon w/ lobster tail which was good and the desert was good as well. Apple Crisp and lava cake. My resv was at 7:30p, and I didn't get out of there till 10:00pm.. I would say they shouldn't have over booked for Valentine day because it was crazy and not romantic at all and the kitchen couldn't keep up with the orders. over all the food was good especially I loved the sushi and I'm sure on another regular day it is probable good. and just a note.. The bartenders look like they were dressed for a local trash bar. there breasts were displayed at the bar no coverage I felt it wasn't a elegant displayed for a restaurant atmosphere. I mean I show cleavage at times when I dress but the one bartender was over the top with her chest wide open she might as well been topless. If you want to have a classy restaurant you need to have a classy dress code. It wasn't appropriate. It was like the movie Coyote Ugly. Terrible.
   

   Thom Thom Steak & Seafood RestaurantResponded 7 days ago

   Dear Suzanne, Thank you for taking the time to share your feedback. We sincerely apologize for the delays and the overall experience not meeting your expectations, especially on such a special occasion. We understand how frustrating it must have been to wait for your table and meal, and we regret that the evening did not feel as enjoyable as you had hoped. We appreciate your feedback and will take it into account when planning for future evenings. This is certainly not the quality we strive for, and we will be reviewing this matter with our kitchen team. Our goal is to create an upscale and comfortable atmosphere for all guests, and we will be reviewing our policies. Your feedback is invaluable to us. Warm Regards, Danny Wu Owner and Manager Thom Thom Steak and Seafood Restaurant
   

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9. E

   Evan

   Greater Boston

   1 review

   2.0

   1 review

   Dined on February 15, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   We've have good meals both times we've been there, but they don't have the staff to accommodate the numbers of people they seat. If you're ok with waiting it may be ok, but it took over an hour for our entree's to come out, and we were seated 15 minutes late for a reservation.
   

   Thom Thom Steak & Seafood RestaurantResponded 7 days ago

   Dear Evan Thank you for your feedback and for dining with us multiple times. We’re glad you’ve enjoyed your meals, but we sincerely apologize for the delays in seating and service. We understand how frustrating long wait times can be, and we’re working on improving our staffing to better accommodate our guests. We truly appreciate your patience and hope to provide you with a smoother experience next time. Warm Regards, Danny Wu Owner and Manager Thom Thom Steak and Seafood Restaurant
   

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10. A

    Anthony

    New York City

    1 review

    5.0

    1 review

    Dined on February 14, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Went for Valentine’s Day. They did a great job and they didn’t make us wait. The reservation was worth it.
    

    Thom Thom Steak & Seafood RestaurantResponded 7 days ago

    Hello Anthony, We just wanted to say thank you for taking the time to write your review, thank you for your support. Our team appreciates our customers that value our efforts. We hope to see you soon dining with us again! Warm Regards, Danny Wu Owner and Manager Thom Thom Steak and Seafood Restaurant
    

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