Top of the Mark

Review summary

1. w

   wes

   Sacramento

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Magical tea is a “magical” experience! This was our 4th year attending and we look forward to it every year. The Top of the Mark is a fabulous venue, children’s activities are enjoyable and staff is very friendly and helpful. Our server Joe is exemplary.
   

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2. J

   James

   San Francisco

   14 reviews

   vip
   1.0

   14 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   The whole family of 15 was coming to SF for Thanksgiving for a celebration of life. Open Table didn't accept a group that large, so we called Top of the Mark directly. We were told, "make two reservations on Open Table for the number." Unfortunately, Open Table wouldn't allow one person to make two reservations, so Top of the Mark indicated, "make a second reservation with someone else with a note to combine the two reservations." We did that. We kept in touch with Top of the Mark all the way up to the date of the reservation to make sure our party of 15, following the instructions from Top of the Mark, would be seated together. We arrive on Thanksgiving to Top of the Mark and: NOPE. No setting for our party of 15. We were asked to stand off to the side to wait while they tried to put a bunch of tables together for our party. In the end, we didn't get to sit together and we're at two separate tables. Additionally, the whole event was a complete debacle. Hundreds of people arriving for a 1pm seating that they clearly were not ready for. Lines for food wrapped around the buffet. Not enough room around the buffet to walk around. They constantly ran out of dinner plates. They constantly ran out of food. Want to wait 30 minutes standing in line for food? Want to eat cold food by the time you got back to your seat? This was the place to be. Food was also rancid in part. A member of my party had a dessert that was rancid and the cooking staff eventually tried it and took the whole tray away, it was that bad. Chafing dishes were full of hot water but the lids were not properly balanced, so they tipped over and spilled scalding water everywhere. This event was just one big shyte show and definitely not worth $200/person. Such a horrible experience, and my family used to go here annually They need to bring back the service and hospitality pre -pandemic, or at the very least hire people who know what the hell they are doing. (Same event advertised for Christmas. DON'T GO!)
   

   Top of the MarkResponded 4 days ago

   Dear James, Thank you for your feedback regarding your Thanksgiving experience at Top of the Mark. We sincerely apologize for the issues you faced with reservations, seating, and buffet service. Please know that we strive to provide a seamless experience, and regretfully, it is clear we fell short. Your concerns about food quality and service are taken seriously and will be addressed with our team to ensure improvements. We appreciate your loyalty over the years and would love the opportunity to discuss your experience further. We will be reaching out to you privately. Thank you once again for sharing your thoughts, and we hope to regain your trust in the future. Sincerely, John M. Director of Food & Beverage Best regards, John
   

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3. E

   Eileen

   San Francisco

   10 reviews

   2.0

   10 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   The lines were too long and they had run out of plates. We had to wait for things to be replenished. The food was tasteless and so often a station had not been replenished. It was very disappointing. The manager was great and very responsive. She could not do anything about the poor set up. It would have been better to stagger the diners. We will not repeat the experience
   

   Top of the MarkResponded 4 days ago

   Dear Eileen, Thank you for sharing your experience. We deeply regret that your visit fell short of expectations and sincerely apologize for the delays, lack of replenishment, and other challenges. This is not the standard we strive for. While we’re glad our manager was responsive, we understand your frustration. Your feedback on staggering diners and improving restocking is invaluable, and we are reviewing our operations and addressing food quality with our culinary team. We hope to regain your trust in the future and will ensure a better experience should you give us another chance. We’ll be reaching out privately to make things right. Sincerely, John M. Director of Food & Beverage
   

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4. L

   Laurie

   San Francisco

   20 reviews

   3.0

   20 reviews

   Dined on November 27, 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   Although the whole restaurant/bar was relatively empty, we were seated next to a couple working on their computers, clicking away with bright screens, in the alcove area that doesn’t have air flow to keep the windows from fogging. It was disappointing, but when I let the matre d’ know, he was very responsive to our complaint, and although we had already had our drinks, paid and were leaving, offered to improve our experience by buying us a drink at a table that had the nice view, the clear window, and no clicking computers. It made up for the initial poor seating, but I’m not sure why we were seated there to begin with, given the number of empty tables with the better views.
   

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5. C

   Corinne

   Sacramento

   13 reviews

   4.0

   13 reviews

   Dined on November 25, 2024

   1. Overall 4
   2. Food 2
   3. Service 2
   4. Ambience 4

   Beautiful location. Service was friendly but slow. We visited at a busy time. We ordered appetizers and they were ok. We probably should have gone someplace else to have a full meal experience. Honestly it has lost a bit of its charm but the view is usually something to behold.
   

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6. J

   Jose

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined on November 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente servicio,muy bonita vista y comida muy sabrosa
   

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7. A

   Arsenio

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very reasonable price for a fun and entertaining experience.
   

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8. W

   William

   San Francisco

   26 reviews

   vip
   5.0

   26 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A group of us, 8 in all, visited the Top of the Mark this past Saturday, Nov 16, 2024, and had an absolutely terrific time dancing and listening to Carla Helmbrecht (what talent!). The dance floor was filled with peeps (we loved dancing to "Fly Me To The Moon" and "The Way You Look Tonight"! The view on the 19th floor was breathtaking. The sky was perfectly clear and we could see bridge to bridge, Salesforce Tower, the Pyramid, Sutro Tower, Alcatraz - amazing! The table service was attentive without being intrusive, as always. The appetizers and cocktails were deeeelish. We've been going to the Top of the Mark for over 15 years and it hasn't lost one step in charm and fun. A great spot for date night, a party, as special gathering or an evening, solo!
   

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9. J

   Jeremiah

   San Francisco

   1 review

   3.0

   1 review

   Dined on November 16, 2024

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 5

   Ok bartender was rude. Service was poor. I loved the view. The rewarding part of this experience.
   

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10. S

    Sylva

    Washington DC

    6 reviews

    5.0

    6 reviews

    Dined on November 16, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We went on a Friday night for my birthday. We were seated at one of the corner tables. The views were amazing and the tapas were filling. Drinks were really good, too.
    

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