Tuscan Kitchen Burlington

Review summary

1. a

   anne

   VIP

   San Diego

   44 reviews

   5.0

   44 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food was fabulous had the shrimp fusili delicious good portion. Bread for starters is crispy and perfect for dipping in olive oil. Shared a dessert board everything was tasty
   

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2. C

   Carol

   VIP

   Greater Boston

   18 reviews

   1.0

   18 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Food was not as described. Slow service even though there were not current diners.
   

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3. OT

   OpenTable Diner

   Greater Boston

   1 review

   1.0

   1 review

   Dined on January 11, 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   Food was very bland and overcooked. Service was a bit slow at times but overall above average.
   

   Tuscan Kitchen BurlingtonResponded 3 days ago

   Hello, We're sorry to hear that your experience at Tuscan Kitchen Burlington didn't meet your expectations. We appreciate your feedback on our service, and we're glad that you found it to be above average. We always aim to provide our guests with a memorable dining experience and we're sorry to have fallen short this time. Your feedback is invaluable to us and we'll definitely take it into consideration as we continually strive to improve our offerings and service. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team
   

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4. J

   Josh

   Greater Boston

   1 review

   2.0

   1 review

   Dined on January 8, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   I was disappointed by the Tuscan Kitchen. I thought this was a higher quality dining experience but seems more like a casual chain restaurant. The overall service was lacking (no overview or the menu or specials, no wine recommendation when our choice was out of stock, appetizer plates not cleared). The food in general was okay but nothing special. If you're looking for a nicer dining experience I would chose elsewhere.
   

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5. N

   Nada

   Greater Boston

   7 reviews

   2.0

   7 reviews

   Dined on January 7, 2025

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   We went for a special occasions for dinner. The waiter was very friendly, polite and kind. The drinks were delicious. One of the meal we ordered was excellent. Two of the meals were greasy but it was fine. The 4th meal that my son ordered was disappointing. The taste and the texture were not good. We had to talk to the waiter and asked him if he can switch to different meal. The waiter was very polite and got difficult one. We were happy with their amazing dark chocolate cake that was offered to us.
   

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6. J

   Jennifer

   VIP

   Greater Boston

   2 reviews

   3.0

   2 reviews

   Dined on January 4, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Not the same quality as the salem location. My veal chop was meh… last time in salem it was amazing same for the lobster Gnocchi
   

   Tuscan Kitchen BurlingtonResponded 3 days ago

   Hey Jennifer, We appreciate your feedback and we're sorry to hear that our veal chop and lobster gnocchi didn't hit the mark this time around at Tuscan Kitchen Burlington. We always aim to deliver a great experience, so we're disappointed to hear that we missed the mark. We're always striving to improve, and your feedback is crucial in that process. We hope you'll give us another chance to impress you with our culinary delights. Best, Tuscan Kitchen Burlington Management Team
   

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7. E

   Elizabeth

   Greater Boston

   1 review

   3.0

   1 review

   Dined on January 3, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Unfortunately, the food came out incorrect and cold. The saving grace was our amazing server. He corrected the kitchen’s issues and because of him we will give it another try.
   

   Tuscan Kitchen BurlingtonResponded 3 days ago

   Thanks for the review, Elizabeth. We're truly sorry to hear about the issues you experienced with the food at Tuscan Kitchen Burlington. We pride ourselves on our food quality and it's disappointing to hear that we didn't meet your expectations this time. However, we're glad to hear that our service was able to make up for the mistake and provide a positive experience for you. We appreciate your patience and hope to have the opportunity to provide you with a better dining experience in the future. - The Management Team
   

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8. N

   Nazma

   Chicago

   29 reviews

   4.0

   29 reviews

   Dined on January 1, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Well it was New Year’s Eve, so we knew they’d be busy. We made a reservation and only had to wait about five minutes when we got there. We were a party of five so that was a pleasant surprise. After being seated we were served water and bread right away (we asked for tap but was brought bottled water, not a big deal). It took over an hour before our orders were taken, drinks from the bar took over 30 minutes, there were lots of very unhappy people. When we finally got our food, it was delicious, so no complaints there. It took forever to get the check and close out. Again, it was a busy night. The server was very pleasant and apologetic. Overall 4/5.
   

   Tuscan Kitchen BurlingtonResponded 3 days ago

   Hey Nazma, We're glad you enjoyed your meal at Tuscan Kitchen Burlington! We're sorry for the wait, we understand it can be frustrating during a busy night. We appreciate your patience and your understanding. Your positive feedback about our food and service is much appreciated. We're committed to making your next visit a more pleasant experience. Thank you for your feedback. Best, The Management Team
   

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9. D

   Diane

   VIP

   Greater Boston

   16 reviews

   3.0

   16 reviews

   Dined on January 1, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   For the money, it was a bit disappointing. I think it is def a place that is better on an ordinary night… not a special occasion.
   

   Tuscan Kitchen BurlingtonResponded on January 3, 2025

   Thanks for the feedback, Diane. We're glad to hear that you found our food to be of satisfactory quality. We're sorry to hear that our pricing and service didn't meet your expectations. We strive to create a unique and enjoyable experience for all our guests, so your comments will be shared with the team for review. We hope to have the opportunity to serve you again in the future.
   

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10. B

    Brian

    Greater Boston

    34 reviews

    3.0

    34 reviews

    Dined on December 31, 2024

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 4

    Granted, it was New Year’s Eve, but service was terrible. It was at least 20 minutes before we were acknowledged after being seated. Probably closer to 30 minutes. Then it was a revolving set of servers, none knowing what the prior had asked or done. After drinks and bread made it to the table another 15 minutes before we could order. Apps came out shortly thereafter. Another 15 minutes before delay between finishing apps and main course arrived. The food was fine/good. Steep prices for the amount of food. After we finished, another 15 minutes waiting for someone to ask about dessert or bill. Total time on site 2 hours and 15 minutes.
    

    Tuscan Kitchen BurlingtonResponded on January 3, 2025

    Thank you for taking the time to provide us with feedback. Unfortunately, it does nothing to improve your experience. I would very much like the opportunity to invite you back, so that I may personally ensure you have an experience more in line with our standards. Should you decide to grant me that opportunity, please reach out to me. Thank you.
    

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