Tuscan Kitchen Burlington

Review summary

1. A

   Anthony

   Greater Boston

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   The waitress was not well-informed enough to answer basic questions regarding food allergies or whether certain menu items were safe for someone in our party with a specific allergy. Additionally, she displayed an attitude of dismissive apathy. Coaching or retraining would certainly be advisable in this case.
   

   Is this helpful?

   Report
2. L

   Linda

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a party of 6 for thanksgiving with one party with celiac disease. The menu and staff were very accommodating and helpful ! We were not rushed and it was a very relaxed atmosphere even tho it was a very busy day ! Many thanks to the establishment, the managers and the wonderful staff !!!
   

   Tuscan Kitchen BurlingtonResponded 3 days ago

   Thank you so much for your wonderful feedback. We, of course, always want to hear when something doesn't go right, so that we may use it as an opportunity to improve, but it is lovely hearing positive feedback, as well. Thank you for taking the time to let us know that you enjoyed everything. Thank you again, with all of our best, Lisa DeVito
   

   Is this helpful?

   Report
3. J

   James

   Greater Boston

   3 reviews

   2.0

   3 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 5

   All six in our party agreed that the Thanksgiving Turkey meal at $44/plate was extremely underwhelming. We were quite disappointed with the entire plate, but particularly the squash and Turkey itself, which lacked flavor. You could probably find a better Turkey meal at a hospital or school cafeteria than this. I gave 2 stars for food rather than 1 because I very much appreciated the delicious loose leaf Earl grey tea, warm bread with oil and chocolate cake with gelato. The manager with whom we spoke left a lot to be desired from a customer-service standpoint. Our interaction with her left us feeling unwelcome. The rest of the staff were very warm and friendly. Our server was especially amicable, accommodating and did an excellent job. I’d be willing to give this place a second try to see what their more signature dishes are like, but we certainly won’t be rushing back anytime soon.
   

   • 

   Is this helpful?

   Report
4. J

   Jas

   Greater Boston

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Thanksgiving day. Basic turkey dinner is $44? Service was excellent, but bread was stale, filet supposed to be medium was well, which no chef should ever do to a filet. Substitutions weren’t allowed, and we ordered off the regular menu. Wouldn’t go back. The server, however, was fantastic, patient and accommodating as possible with a smile. That was the major positive about the dinner.
   

   Is this helpful?

   Report
5. D

   Dawn

   Greater Boston

   3 reviews

   vip
   3.0

   3 reviews

   Dined on November 23, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Menu was limited. Not a ton of options if you don't eat seafood. I know what al dente is, or rather what it should be, my pasta dish seemed too al dente. Salad and bread were good.
   

   Tuscan Kitchen BurlingtonResponded on November 26, 2024

   Thank you for taking the time to provide us with feedback. Unfortunately, it does nothing to improve your experience. I would very much like the opportunity to invite you back, so that I may personally ensure you have an experience more in line with our standards. Should you decide to grant me that opportunity, please reach out to me. Thank you.
   

   Is this helpful?

   Report
6. F

   Frank

   Tampa

   74 reviews

   vip
   5.0

   74 reviews

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great food- I liked the menu additions. Sean is an excellent server
   

   Tuscan Kitchen BurlingtonResponded on November 26, 2024

   Thank you so much for your wonderful feedback. We, of course, always want to hear when something doesn't go right, so that we may use it as an opportunity to improve, but it is lovely hearing positive feedback, as well. Thank you for taking the time to let us know that you enjoyed everything. Thank you again, with all of our best, Lisa DeVito
   

   Is this helpful?

   Report
7. c

   cyndie

   Greater Boston

   1 review

   3.0

   1 review

   Dined on November 23, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   Food temperature was not appropriate. All 5 if us said three same thing.
   

   Tuscan Kitchen BurlingtonResponded on November 26, 2024

   Thank you for taking the time to provide us with feedback. Unfortunately, it does nothing to improve your experience. I would very much like the opportunity to invite you back, so that I may personally ensure you have an experience more in line with our standards. Should you decide to grant me that opportunity, please reach out to me. Thank you.
   

   Is this helpful?

   Report
8. L

   Lauren

   Greater Boston

   12 reviews

   vip
   5.0

   12 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, ambience, service and selection. Everything was perfect.
   

   Tuscan Kitchen BurlingtonResponded on November 16, 2024

   Thank you so much for your wonderful feedback. We, of course, always want to hear when something doesn't go right, so that we may use it as an opportunity to improve, but it is lovely hearing positive feedback, as well. Thank you for taking the time to let us know that you enjoyed everything. Thank you again, with all of our best, Lisa DeVito
   

   Is this helpful?

   Report
9. B

   Brenda

   Greater Boston

   9 reviews

   vip
   4.0

   9 reviews

   Dined on November 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Haven't been in several months and their prices have really increased, so we opted for salads and a pizza which was very good. Always good cocktails and wine selection.
   

   Tuscan Kitchen BurlingtonResponded on November 16, 2024

   Thank you so much for your wonderful feedback. We, of course, always want to hear when something doesn't go right, so that we may use it as an opportunity to improve, but it is lovely hearing positive feedback, as well. Thank you for taking the time to let us know that you enjoyed everything. Thank you again, with all of our best, Lisa DeVito
   

   Is this helpful?

   Report
10. J

    Janet

    Greater Boston

    1 review

    3.0

    1 review

    Dined on November 11, 2024

    1. Overall 3
    2. Food 1
    3. Service 1
    4. Ambience 3

    I reserved a table and was told to seat myself at the high-top tables. Not what I8 reserved. I am a veteran it was advertised a meal was provided for veterans, when I got there, I was told it was only for a certain time period. Well freedom isn't free nor is anything else. I don't usually go out on veterans day, I did tonight and will never do it again! Salute to veterans is just fake! Keep your free trash.
    

    Is this helpful?

    Report