Twin Creeks - Silverton Casino Hotel

Review summary

1. R

   Ryan

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Great food, huge portions and cocktails are delicious!
   

   Twin Creeks - Silverton Casino HotelResponded today

   Hi Ryan, thank you for taking the time to leave us a 5-star review! We’re thrilled to hear you enjoyed the great food, generous portions, and delicious cocktails. We look forward to welcoming you back for another fantastic experience soon! Thank you, Andrew - Assistant General Manager of Restaurants
   

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2. C

   Clay

   Denver

   4 reviews

   vip
   4.0

   4 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   Order the seafood platter, which was great all around. I had the stroganoff and my buddy did a ribeye. I’d give the stroganoff a 4 out of 5. But I’m tainted as I make this dish a lot and I make a solid dish. Me and my buddy are both cooks which makes dinning out tough. His ribeye was in his words a boiled steak. Grey with weak grill lines. Asked to at least char it and manager said ok but it will change the temp. They obviously use Sous Vide method to cook their steaks and then just dump them on the grill for a second. When he came back we talked and he agreed to rightfully pull it from our bill. I won’t go back to get a steak there given that experience. Nice place, but poor execution on their steaks.
   

   Twin Creeks - Silverton Casino HotelResponded today

   Hi Clay, thank you for taking the time to leave us a review. We’re glad to hear you enjoyed the seafood platter and stroganoff, and we appreciate your insights as someone with a culinary background. However, we’re truly sorry that the ribeye did not meet your expectations, and that the preparation didn’t align with the high standards we strive to provide. We’re grateful for the opportunity to address the situation during your visit, but it’s clear we fell short in delivering the exceptional steak experience we aim for. Your comments will be shared with our culinary team to evaluate our methods and ensure improvements are made. Thank you, Andrew - Assistant General Manager of Restaurants
   

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3. A

   Amanda

   New York City

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Wonderful service, beautiful ambiance. The staff were extremely pleasant and tentative. All the food was delicious and had wonderful flavor…EXCEPT for the steak. Everything had been so wonderful, we were extremely excited when our steaks were served. Both were overcooked, very dry, and lacked flavor. I’m not sure I have ever had a filet so dry at MR temp. The aged ribeye was no better. We both left a fair amount of meat on our plates and that never happens. I would possibly give it a go again, but for a check that was over $300 I’d be cautious.
   

   Twin Creeks - Silverton Casino HotelResponded today

   Hi Amanda, thank you for taking the time to leave us a review. We’re delighted to hear you enjoyed the service, ambiance, and the flavors of most of the dishes. However, we’re truly sorry to learn that the steaks did not meet your expectations. It’s disappointing to know that something you were so excited for fell short, and we sincerely apologize for this experience. Your comments about the preparation and quality of the steaks are being shared with our culinary team, as we strive to ensure every dish reflects the high standards we aim for. We understand your hesitation given the circumstances, but we hope you’ll consider giving us another chance to provide the exceptional experience you deserve. Thank you, Andrew - Assistant General Manager of Restaurants
   

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4. C

   Carla

   Milwaukee

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brandon was excellent waiter ! It was my daughter’s birthday and he helped make it special! Food was excellent!
   

   Twin Creeks - Silverton Casino HotelResponded 3 days ago

   Hi Carla, thank you for taking the time to give us a 5-star review! We’re delighted to hear that Brandon helped make your daughter’s birthday celebration so special. We’ll be sure to pass along your kind words to him. It’s wonderful to know you enjoyed the food as well, and we look forward to hosting you again for more memorable moments! Thank you, Andrew - Assistant General Manager of Restaurants
   

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5. G

   Gina

   Las Vegas

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time here, the servers, the atmosphere and the food all exceeded my expectations. Looking forward to being able to enjoy again at the Twin Creeks.
   

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   Twin Creeks - Silverton Casino HotelResponded 7 days ago

   Hi Gina, thank you for taking the time to leave us a 5-star review! We're thrilled to hear that the servers, atmosphere, and food exceeded your expectations. We can't wait to welcome you back for another wonderful dining experience! Thank you, Andrew - Assistant General Manager of Restaurants
   

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6. L

   Lee

   Las Vegas

   15 reviews

   vip
   5.0

   15 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brandon (always appreciate him) and the Twin Creeks team always does a great job. The two ladies who welcomed us, always very nice. The table for our celebration, excellent.
   

   Twin Creeks - Silverton Casino HotelResponded 7 days ago

   Hi Lee, thank you for taking the time to leave us a 5-star review and for celebrating with us a Twin Creeks! We're so glad to hear that Brandon and our team made your experience memorable. We'll be sure to share your appreciation with him and the two hostesses, Shirley and Christine. It's always our pleasure to make special occasions even more enjoyable, and we look forward to hosting you again soon! Thank you, Andrew - Assistant General Manager of Restaurants
   

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7. B

   Brian

   Central Coast

   5 reviews

   3.0

   5 reviews

   Dined on December 7, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Have eaten and TC for years. In 2024, notice a big change in service and food. They have lost their personal touch with customer service and food has gone backwards.
   

   Twin Creeks - Silverton Casino HotelResponded 7 days ago

   Hi Brian, thank you for taking the time to leave us a review and thank you for being a loyal guest at Twin Creeks over the years. We’re truly sorry to hear that your recent experiences haven’t met the standards you’ve come to expect from us. Your concerns about both service and food are taken very seriously, and we’ll be reviewing them with our team to make the necessary improvements. Thank you, Andrew - Assistant General Manager of Restaurants
   

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8. K

   Kara

   Phoenix

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From start to finish, every bite was a testament to quality and flavor. We began with wine, perfectly paired with a selection of freshly baked bread and an assortment of dips, each more flavorful than the last. The highlight of the meal was the porterhouse steak—a true masterpiece. Cooked to perfection, the steak was tender, juicy, and bursting with flavor. The staff took it a step further by slicing it right off the bone for us, which made sharing effortless. The baked potato that accompanied it was an unexpected standout—smoky, buttery, and practically melting in your mouth. To round out the meal, we ordered a side of potatoes au gratin, which were everything you’d hope for: rich, creamy, and overflowing with cheesy goodness. It was indulgent and utterly satisfying. This dining experience deserves a full 10/10. Every detail, from the food to the service, exceeded expectations. I can’t wait to go back!
   

   Twin Creeks - Silverton Casino HotelResponded 7 days ago

   Hi Kara, thank you for taking the time to leave us a 5-star review! We're beyond delighted to hear that every aspect of your dining experience exceeded expectations—from the perfectly paired wine and flavorful bread selection to the standout porterhouse steak and indulgent sides. It’s wonderful to know that the steak slicing and the baked potato added an extra touch of enjoyment to your meal. We’ll be sure to share your kind words with our culinary and service teams—they’ll be thrilled to hear how much their efforts resonated with you. We can’t wait to welcome you back for another 10/10 experience soon! Thank you, Andrew - Assistant General Manager of Restaurants
   

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9. r

   rudy

   Seattle

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The atmosphere was perfect the food all the food was amazing. Several attends to the table made quick work of everything a nice 2 1/2 hour dinner. Was it rushed to get out plenty time to take your time and eat.
   

   Twin Creeks - Silverton Casino HotelResponded 7 days ago

   Hi Rudy, thank you for taking the time to leave us a 5-star review! We're thrilled to hear you enjoyed the perfect atmosphere, amazing food, and attentive service. It’s great to know that your dinner was relaxed and unhurried, allowing you to fully savor the experience. We look forward to welcoming you back for another enjoyable evening soon! Thank you, Andrew - Assistant General Manager of Restaurants
   

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10. d

    derek

    New York City

    6 reviews

    vip
    3.0

    6 reviews

    Dined on December 6, 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 4

    Went to twin Creeks for the first time after getting many advertisements for the restaurant wanted to go on Thursday, which is Tomahawk Thursday. I’ve been to many Tomahawk restaurants and wanted to compare all of them unfortunately, our reservation for 715. They say we are all out of tomahawks they also said Because the rodeo is in town is the reason why which is simply an excuse if you know that tomahawks are popular on Tomahawk Thursday then you order a lot of them and have them in the freezer so unfortunately, we cannot compare the tomahawks to other restaurants that have similar deals. Other than that the server was not as descriptive and explaining All the specials I think that she named Allay was sensing that I was upset. We told her this was our first time and she really did not explain the menu to us as we observed her explaining the menu to a couple from South Dakota. That was here for the rodeo. The other servers that took care of us. The food runners were very helpful and nice.
    

    Twin Creeks - Silverton Casino HotelResponded on December 6, 2024

    Hi derek, thank you for taking the time to leave us a review. We're truly sorry that your visit did not meet your expectations, especially on Tomahawk Thursday. We understand how disappointing it must have been to arrive looking forward to the Tomahawk steak and find it unavailable. We also apologize for the inconsistency in service. Our goal is to provide every guest with detailed explanations of the menu, especially for first-time diners, and we regret that this was not your experience. We value your feedback and hope you'll consider giving us another chance to provide the exceptional dining experience you deserve. Thank you, Andrew - Assistant General Manager of Restaurants
    

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