Versailles - Chateau Elan

Review summary

1. J

   Jeneats

   Western NC5 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious and we had the best waitress! I wish I had gotten her name
   

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2. M

   Maggie

   Charleston2 reviews

   2.0

   Dined on February 24, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Overpriced for what you get. Nothing has flavor and I’m almost positive they use instant mashed potatoes in a $60 dish. Service was slow and lacking hospitality. Won’t be back.
   

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3. S

   Stephanie

   Alabama1 review

   3.0

   Dined on February 23, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   My best friend and I went for a girls weekend. We heard the restaurant had really good food which it did. However, I’m disappointed in the service. We got there 30 minutes prior to our reservation so we decided to get a cocktail at the bar. The bartender was very curt when taking our order. She was the same way with the other patrons as well. We paid our bill and went to our table. The waiter was pleasant. He took our drink order and arrived shortly after with bread and took our entree orders. Thirty-five minutes later, we had not received our cocktails. My friend asked the waiter to check on our order and came back stating our drinks would be ready soon. Five-ten minutes later after still not receiving our drinks, I went upstairs to the bar and brought back two cocktails. By then, our drinks had arrived only after my friend asked to speak with the manager. The manager actually made our drinks. The food was great and I hate to give such a low overall experience due to service. From a business standpoint, alcohol is a money maker for a restaurant. They lost sales due to slow service and staff with bad attitudes.
   

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4. K

   Kayla

   Atlanta1 review

   3.0

   Dined on February 23, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   The atmosphere and food were good. Our waiter was pleasant but largely absent. The restaurant was not crowded or understaffed. Service was incredibly slow, and the waiter was not familiar with the menu. At least one other wait staff could not answer a question because it was their first day. A member of my party’s steak was overcooked. I expected a better experience considering the cost of everything on the menu.
   

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5. S

   Sabrena

   Atlanta9 reviews

   5.0

   Dined on February 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed the ambience Our waitress was amazing was there for our wedding anniversary
   

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6. J

   Jennifer

   Atlanta1 review

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 1

   Disappointing as I was not expecting a buffet breakfast. That was not advertised. I would have preferred a selection of the menu advertised.
   

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7. L

   Latrenia

   Minneapolis1 review

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   $40 for a buffet breakfast that served nothing but your typical hotel breakfast.. .definitely not worth it. Nothing stood out..
   

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8. J

   Juan

   North Georgia1 review

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Terrible pricing. 20% Gratuity included and you can still tip afterwards. My bill was $200, not bad for a Lamb Shank, Coq Qa Vine, and a dessert with a appetizer. What im annoyed about is the slow service, they didn't even bother providing a menu for wine. Aside from that they would take 5-10 minutes to refill our beverages. And dont bother reserving for Valentine's, you can hardly tell the difference. 2/5
   

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9. J

   Johnny

   Tampa1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   The food took well over an hour and a half to come out after waiting 20 minutes past reservation time to be seated. We had left after being told our food had nog been started yet and the one appetizer we did receive contained an allergen that was told to the host and listed in the reservation notes. Great place but the staff wasn’t able to accommodate
   

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10. G

    Greg

    North Georgia1 review

    1.0

    Dined on February 15, 2025

    1. Overall 1
    2. Food 5
    3. Service 1
    4. Ambience 3

    It seemed there were too few servers to handle the guests. Food prep times were extraordinarily long. Servers explained that the cook staff was short of people and they were responsible for preparing food for the entire hotel. The food tasted great but the experience was regrettable. Our server did the best she could.
    

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