Willow Street Wood-Fired Pizza - Los Gatos

Review summary

1. R

   Rod

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food. Difficult parking due to farmers market.
   

   Willow Street Wood-Fired Pizza - Los GatosResponded 4 days ago

   Hi Rod, thanks so much for leaving such a nice review for us! We're so happy to hear you enjoyed your meal with us and do apologize about the difficult parking situation. We're very glad you stuck it out and were able to find a spot and dine with us and hope we see you again very soon!
   

   Is this helpful?

   Report
2. J

   Joanne

   San Francisco

   6 reviews

   vip
   5.0

   6 reviews

   Dined on October 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Every time we eat at Willow Street Wood-Fired Pizza in Los Gatos we're impressed. The food is tasty and fresh, the portions are generous, and we always have a great time!
   

   Willow Street Wood-Fired Pizza - Los GatosResponded on November 5, 2024

   Hi Joanne, thanks so much for leaving such an awesome review for us! We're thrilled to hear we always exceed your expectations and that you enjoy your meals and time with us. We're always happy to serve you and look forward to seeing you again real soon!
   

   Is this helpful?

   Report
3. C

   Cupcakecrazy

   San Francisco

   94 reviews

   4.0

   94 reviews

   Dined on October 27, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Tasty combination pizza. Good flavor and lots of toppings. The wheat bread appetizer was so good! Overall a nice find!
   

   Willow Street Wood-Fired Pizza - Los GatosResponded on October 29, 2024

   Hey there thank you so much for the positive review! We're so happy to hear you enjoyed your pizza and appetizer. If you enjoyed your meal, please be sure to tell your family and friends about us and we hope to see you again very soon!
   

   Is this helpful?

   Report
4. S

   Suzie

   San Francisco

   2 reviews

   vip
   2.0

   2 reviews

   Dined on October 27, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Our waiter was nice but seemed to take forever to get our food….people who came in after us were getting served before us. When the food did come it wasn’t even hot….i had the salmon dinner but didn’t want to send it back as it would’ve taken even longer. I believe the lady who is the mgr brought us our food I asked her for a refill on my soda water….she never brought it back had to ask my waiter to get me another one. It was homecoming and a lot of kids were there and it was busy and loud I get it! We dine at this location quite a bit and this was one of the times we were very disappointed but I guess everytime can’t be a great experience??!! Also was very slow to get our check to us..waited a very long time for that too!!
   

   Willow Street Wood-Fired Pizza - Los GatosResponded on October 29, 2024

   Hello there Suzie, we greatly apologize for the issues you faced during your meal with us. We're very disappointed to hear that service to you was slower than usual and you didn't receive the refills that you asked for. While we do appreciate you acknowledging how busy it was, we still always pride ourselves in friendly and efficient service regardless of customer volume and are very sorry we didn't meet your expectations this time. We will definitely speak with our team about this and hope we see you again soon so we can make this right!
   

   Is this helpful?

   Report
5. j

   john

   San Francisco

   2 reviews

   vip
   2.0

   2 reviews

   Dined on September 20, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Nice outdoor setting, food mediocre, and waitress wasn’t attentive and had no personality. Management needs to improve their training protocols.
   

   Willow Street Wood-Fired Pizza - Los GatosResponded on September 24, 2024

   Hi there John, we appreciate the time you took to share your experience with us. We're very disappointed to hear that you did not enjoy your meal and your waitress did not attend to your needs enough during your meal. We always try to strive for the highest quality of both food and customer service and are disappointed that we missed the mark. Please be rest assured that we will speak with our team about this as we are always looking for ways to improve. We hope that you will give us another chance in the future, but until then please take care!
   

   Is this helpful?

   Report
6. S

   Sophie

   San Francisco

   9 reviews

   5.0

   9 reviews

   Dined on September 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The only complaint we had was that we had the house red, which seemed off and it cost $18, so I thought that was overpriced. One more thing is that I might not go on Tuesdays anymore as there was a children’s birthday party and of course the kids were loud. I love kids, but it was hard to have  conversation over the noise.
   

   Willow Street Wood-Fired Pizza - Los GatosResponded on September 24, 2024

   Hi Sophie, thanks so much for taking a moment to leave a review for us! We are sorry to hear that you weren't a big fan of the wine, we will certainly take the pricing into consideration the next time we re-evaluate our menu. Nonetheless, regardless of what day you choose to dine with us, we'll always be happy to see and serve you!
   

   Is this helpful?

   Report
7. R

   Richard

   San Francisco

   10 reviews

   5.0

   10 reviews

   Dined on September 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great and fast service. Tasty food. Atmosphere of friendliness.
   

   Willow Street Wood-Fired Pizza - Los GatosResponded on September 17, 2024

   Hi Richard, thank you so much for the great review! We're so happy to hear you enjoyed your meal with us and found our service and overall atmosphere friendly. We can't wait to see you again, hopefully very soon!
   

   Is this helpful?

   Report
8. L

   Lidiia

   San Francisco

   1 review

   1.0

   1 review

   Dined on September 12, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   There was a fly in the parmesan cheese and staff didn’t even apologize, it was gigantic.. gross
   

   Willow Street Wood-Fired Pizza - Los GatosResponded on September 17, 2024

   Hi there Lidiia, thank you very much for sharing your feedback with us. We take these issues very seriously and apologize that it wasn't handled better during your time dining with us. We always strive to maintain only the highest quality of standards for both our food and service and will definitely speak with our team about this to ensure it doesn't happen again, and how it could've been handled better. We'd like to make this right, please contact us at (408) 354-5566 and we will be more than happy to find a solution for you. We look forward to hearing from you and earning back your business, but until then, please take care!
   

   Is this helpful?

   Report
9. S

   Susan

   Portland

   5 reviews

   vip
   5.0

   5 reviews

   Dined on September 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic service and wonderful for large family groups. This place is reliable, has good salads and other offerings to make everyone happy plus a nice wine selection.
   

   Willow Street Wood-Fired Pizza - Los GatosResponded on September 10, 2024

   Hello Susan, thank you very much for leaving such a lovely review! We're so glad to hear you enjoyed the salads and wine in particular and that everyone was able to find a dish they enjoyed. We can't wait to see you again and hope it's really soon!
   

   Is this helpful?

   Report
10. L

    Laurie

    San Francisco

    14 reviews

    vip
    5.0

    14 reviews

    Dined on September 2, 2024

    1. Overall 5
    2. Food 5
    3. Service 3
    4. Ambience 5

    Everything fine but waitress could have been friendlier.
    

    Willow Street Wood-Fired Pizza - Los GatosResponded on September 17, 2024

    Hello there, thank you very much for your feedback Laurie. We're glad to hear you enjoy your meal and greatly appreciate you bringing this to our attention and will address it with our team. In the meantime, we hope to see you again soon!
    

    Is this helpful?

    Report